Mobstub Inc.

Review: I ordered from this website in early December. Have not received the order and I cannot get ahold of anyone. I have emailed them numerous times with no response. I have tried to call their number which doesn't even let you talk to anyone. The money for these 2 orders has already been taken out of my account. I do not know what else to do. The order numbers are [redacted]. And [redacted]. Can you help me please. Thank you. [redacted]Desired Settlement: I would really liked products that I ordered. But at this time I don't see that happening. So I would like my money back.

Business

Response:

It seems customer's package has been lost in transit.

Review: I bought a portable DVR for my son for Christmas. When he opened the gift, it would not turn on After pushing the buttons on the unit, it feels like the power button is broke. I emailed MobStub that day and received an email back from them stating I would receive an email from someone to help with my problem. To date, I have not received anything from them. I have sent 4 emails requesting help and no communication from this companyDesired Settlement: I would like to have my money back.

Business

Response:

Customer has been sent details to return defective item for a full refund.

Review: I placed an order for two watches from [redacted]. The website listed the watches at a 60% discount and also lists that the offer ends in 1 day, which is false, I've checked daily and the offer always lists as if it's a limited time offer with an expiration. The website also states that shipping for this product can take between 7-10 business days. I placed my order on January **, 2014 and it is now February [redacted] and I have yet to receive my product. I emailed someone concerning this order and was told that this specific product was delayed in shipping, but was given no expected date that they might be caught up or ship out, nothing. I waited another week and made another inquiry to which the "representative" told me that she would email the shipping department for information, but no further information was given, however she did close out my inquiry as "resolved". No, my issue has not been solved. I am still without my product nor do I know if and when I will ever receive it. The website lists that all sales are final, which I could understand but I want a total refund since I have failed to even receive my order. Reviews on their own website indicate that that is the case with many more people never receiving their order and never getting help. This place needs to be shut down for scamming people.Desired Settlement: I want a total refund. If you list that orders can take between 7-10 business days to ship out and hold yourselves accountable to having more than enough time to ship out that order and fail then that 7-10 business day wait requirement is void, as should be the final sale listing. Why should I wait more than the time you alot yourself and you not be required to get my order to me but me be required to still pay you? Awful!

Business

Response:

Customer's package has been delivered via USPS tracking number [redacted]

Review: I ordered a bathing suit several weeks ago, have been waiting for its arrival but one of my friends told me the site mobstub was a scam site. At that point I tried contacting them since I still haven't received my product. I looked in my email that said my confirmation and at the bottom it says click to track order. I had to sign in the track but all of a sudden the log in I made to buy the bathing suit does not exsist. So not only can I not track it but I cannot contact them because I have no way of doing so. Since then I ordered the same suit from another site and still never received the first one. I am very angry and want my money back, since I never received any product.Desired Settlement: I want a full refund.

Business

Response:

Customer never emailed our customer support (which is very accessible and we always respond within 24 hours.) USPS confirms delivery at her address [redacted]

However, if customer claims they did not receive the delivery we will gladly send a replacement. I will reach out to her right away.

Review: I placed an order with [redacted] for 7 watches on December *, 2014 and paid $20 for shipping/handling. I had not heard anything from them by December **, 2014. I sent an email to them asking for information on my order. On December **, 2014 I received an email telling me that an order can take 3-7 business days to ship and that I would receive an email with tracking information when it shipped. I replied that I wished to cancel my order since it was going to arrive too late for me to send out as Christmas gifts and wanted a refund. On December **, 2014 I received an email with tracking information for my order saying that it would be delivered on December **, 2014. It was, but the order was wrong and missing 3 of the watches with not indication that they were back-ordered or would be sent separately. I sent another email expressing my frustration with the company and how they handled my order and that I wished a full refund. I also asked for a phone number to contact a representative. They replied that they were sorry my order was missing some items and they would be sending out the missing items. No acknowledgement of my request for a refund and they totally ignored my request for a phone number. I just received another email saying my order has shipped. Supposedly, this was going to be the 3 missing watches. Wrong again. This email said they were sending me 1 watch and it's not even the correct color! Again, I sent an email stating that I wanted to be done with this entire thing and I wanted my money back. So far, they have ignored my requests. Someone needs to shut this business down.Desired Settlement: It's too late for the items as they were to be Christmas gifts. I would like my credit card to be refunded the entire amount of $90.65.

Business

Response:

Customer received four out of the seven watches (as per customer correspondence).I've gone ahead and issued a refund for the three missing watches a total of $38.85.Thank you![redacted]

Review: I ordered an FMD Chronograph Ladies Watch by Fossil in Silver.

What I received was a cheap piece of plastic attached to a cheaper plastic band. Fossil is nowhere to be found on the watch, and even though the watch has the Chronograph faces, it does not have the mechanisms. In other words the only mechanism on this watch is to set the time.

I contacted the company and thought they were going to make it right. Instead they sent me the SAME CHEAP WATCH and told me htis is what I ordered. I contacted Fossil to inform them how this company is using their name for devious purposes and am waiting for a response.Desired Settlement: I want the watch that was described in the item description. A Silver FOSSIL FMD Ladies Chronograph watch.

Business

Response:

We are sorry that you are unsatisfied with the watch however, you received exactly what was advertised. As per our return policy, all sales are final.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have attached pictures of the item description from MobStub as well as pictures of what I received. I have also check Fossils website and they do not make watches with plastic faces or plastic bands. Each item they sell clearly says Fossil on the face and this item, of course, was not or (appears) to have never been part of their inventory.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are sorry that you are unsatisfied with your order. The ad for this item did not show a branded item with a logo on it. As per our return policy all sales are final and we will be unable to authorize a return.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from the business was incomplete. However, I stand by my charge that they have pulled the ultimate bait and switch. They advertised a FOSSIL watch valued at $99.99 and I received a PLASTIC no brand name watch that could have come out of a bubble gum machine. They need to be held accountable and I will not be satisfied until I received the advertised product.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had purchased a 2 Pack: 10 Ft Charging Cables for my iPhone 5 back in June 2013 and both cables were defective at the lightning connector end. The wires were being exposed. I emailed the company about the problemm and they agreed to replace the items. I STILL have not recieved ANY replacements. I have been told that they will be sent out to me and it is now well over a month with no replacements recieved. Trying to get in contact with the company is horrible.Desired Settlement: I just want a refund and not to deal with this company again...

Business

Response:

We have been in contact with [redacted].

Customer was refunded in full .

Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a Beyond Limits Stove Top Grill on January *, 2015. I have yet to receive the product nor ANY information on the delivery date. The company has been paid $22.*5 from my account.Desired Settlement: I no longer want the product. I want the money refunded back to my credit card.

Business

Response:

Customer's package has already been shipped via FedEx tracking number [redacted].Thank you![redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered 3 comforters from Mobstub (one sage, one chocolate, one brick color). I received TWO sage and one chocolate (None of which looked like the comforter pictured in their photo on the website). I contacted them regarding the wrong color item. I received an auto generated response from "Eric" saying that they received my message and that I would receive a response. I was later contacted by "Estee" asking for a photo of the items that I received. I sent a photo and have heard nothing back from them. The brick color comforter is a Christmas gift! I need someone to contact me regarding a replacement (I will NOT pay return shipping as the error was on the part of Mobstub) OR I would like a refund for that item. Never again will I order from this company.Desired Settlement: Delivery of CORRECT item (at no cost to me since Mobstub sent the WRONG item) OR Refund for that item! If I don't receive an acceptable resolution, I plan on calling my credit card company and disputing the charges.

Business

Response:

The customer has been emailed with a satisfactory resolution

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They offered a refund. HOWEVER, they KNEW that they had sent me the incorrect item. If you run out of an item that a customer orders ("due to popular demand") you should NOT just send a replacement item that you feel is suitable. Contact the customer BEFOREHAND to see if they'd like a refund or another item. BAD BUSINESS PRACTICE!

Sincerely,

Review: I ordered a vintage american scarf and recieved another style entirely. My packing list was correct. Called the 1800 number mutliple times and could never get through. Have emailed customer service daily with no reply. Have left Facebook postings and emails too yet no one has contacted me to return the item and get my money back.

Business

Response:

We e-mailed the customer several times to resolve the situation, but she followed a complaint before it was resolved. The customer did receive the correct scarf she ordered. However, the customer failed to look at the scarf from different angles and when they received it, they were under the impression that it was an incorrect scarf.

Although this item was listed as final sale, we will allow a return if they so wish and can email us to go ahead with the return.

Review: I have attempted to contact the company numerous times via email and phone to no avail. I get a computer generated message on email saying they will get back to you in 72 hours. Well that did not happen. I have also tried calling them numerous times and never get an answer. The message says please hold for an operator then comes back and says all operators are busy and tells ypu to call back. I have tried this 3 days Ina row already. I have not received my package which was advertised for delivery before christmas and all their website says is ins in the process. I have read numerous horrible reports about this company after I had already placed the order. I just want my money back or the product, which I don't think Iam going to get.Desired Settlement: I would like a refund or the product by Christmas Eve. 2013.

Business

Response:

Customers order has been shipped out within the shipping time frame.

Review: On December [redacted]I ordered a dress from this website. I had talked to some friends who said it was a good company...yeah, right, maybe if you order a YEAR in advance! Please sense strong sarcasm. My order # [redacted]has yet to be received, and it has been 21 DAYS! It told me it would ship 7-10 days. Lies. I've emailed them three times without anyone getting back to me. How does a retailer not have a customer service number and actual people there to help with issues!?!?! If you refuse to email someone back, how is anything supposed to get resolved? I ordered this dress for NYE, which is today, and now I don't know what I'm supposed to do. I'm out a dress, and the money I paid for said dress. This is ridiculous, and EXTREMELY awful customer service. I will never recommend Mobstub to anyone. Disgraceful. Companies like this make me sick.Desired Settlement: Not only do I want what I purchased (well, I wanted it a WEEK ago!), but I feel like I also deserve a refund for my troubles. Seeing as how I will obviously be unable to wear the dress I ordered tonight, I'm going to have to fork out more money for another one. It's not fair. I want my dress, and I want my money back. It would also be nice to see a little bit of remorse from the company for all the other people who are in my same boat. I feel like if they want anymore service, and for people to stop complaining, they need a customer service number, and better customer service in general. Oh, and shipping the items people pay for would also be pretty nice.

Business

Response:

Customer's order has been delivered via usps [redacted].

Review: I placed an order several weeks ago and everything has arrived but one item. ive sent numerous emails to the [redacted] and no one will respond, and today ive sent more emails and they all have come back with message of invalid address so its undeliverable. there is no phone number to call, nothing. they certainly took my money instantly but my last item isn't here and so...?Desired Settlement: I simply want my item that I ordered and ive paid for.

Business

Response:

Your package was shipped via [redacted] and the tracking number is [redacted]According to [redacted]: Package routed to wrong local post office. Package will be transferred to correct post office for delivery.We are sorry for this delay. If your package is not delivered to you by Monday, March ** please email us at [redacted] and we will gladly arrange for a reshipment.

Review: The product took weeks to ship out. When I got it, it was not what I ordered and broken. I have tried to contact them to get my money back and they haven't answered.Desired Settlement: I will return the watch, I just want my money back!

Business

Response:

A replacement has been issued as per customer's request.

Review: I have tried to contact this company after them charging me for an item on 12/**...still in pending status to be shipped...no one answers the phone, no one responds via email. Only automated responses...and then they have the nerve to send me a survey about how my service is...terrible service.Desired Settlement: I have no desire to do business with this company and would like my money back....$16.95. I realize it isn't much but it is wrong.

Business

Response:

Customer's package has been shipped in a timely manner via UPS [redacted].

Review: I ordered from Mobstub about 2 weeks ago. When I emailed them about the problem they sent me an email back saying it would take 7-10 days to ship. It was still within that time frame so I just decided to wait. I emailed again a few days ago (outside of the 7-10 day time frame) and received the exact same email even though I had specified it was outside the time frame. They took the money out of my account the next day but cannot send my purchase? Their customer service is a joke and are not staying true to what they have agreed to. Also, there is no phone number to contact them with to resolve this issue.Desired Settlement: I wish for my purchase to be delivered asap and it not be torn or sewn incorrectly.

Business

Response:

Customer's package has been delivered via USPS [redacted].

Review: I wrote to StubHub stating the wires I bought were defective and to send me replacement wires. They haven't written back and it's been 2 weeks. I wrote to them again on April [redacted]and said I have read feedback from other customers stating the wires are catching on fire and not working well and want my money back. I explained to them if I did not hear back within the week that I would report them to the Revdex.com. This company is advertising product that can be dangerous to consumers and doesn't work. They make it impossible to contact them as there is no phone number on their website and no address, just an email which they don't respond to.Desired Settlement: I want a full refund for my product and for it to in include the cost of shipping anything back to them if required.

Business

Response:

Customer has been fully refunded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered 2 bracelets in November. MOBSTUB took my money from my account. I have not receicved bracelets. Emails from them are generic. I tried calling got a voice message that operators are busy and to try later and than a hang up. Now phone message states thie phone number no longer supports MOBSTUB. I have kept all of my correspondence to them and from them. But I have not received merchandise. I contacted my bank and they suggested I ask for a refund , which I have done today. I have not heard from them yetDesired Settlement: Either the bracelets or full tefund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a " down comforter" in chocolate brown. After two weeks of not receiving the item and my credit card being charged I reached out to find out where it was. It took 48 hours to get a response and when I did, I was told items take 3-7 business days to ship. So I then waited until the 8th business day and still no comforter. Emailed again (no phone numbers) again a 48 hour response, then it finally showed shipped. After almost 4 weeks it finally arrived and was the wrong color. I have now been going back and forth trying to get a return shipping label and my money back. It's not acceptable at all. I've spent over 15 hours trying to return a product I did not order.Desired Settlement: I just want to send this product back and get my money back

Business

Response:

The customer has already been refunded in full as per our correspondence with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This case is NOT resolved, today is the 5th business day and my money still is not back in my account, per Lily who said it would be there in 3-5 business days.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchase a ring never got and they gave me fake tracking numberDesired Settlement: with all these complaint I think that this bussiness should be shut down its horrid to be a victim of trusting bussness I realize I need to check on the net more then one place on the net as people said they got their products was nice the number that attach to my a count is out order and another number [redacted] is sounds to be a fax I purchase a

18kt Gold 3-Stone Channel Set

Size 8 on march* 2016 I have emailed and called them as they did get paid by my 03/** MOBSTUB.COM [redacted] $16.95 said some one will contatc me no has they gave me tracking number of

18kt Gold 3-Stone Channel Set

Size 8

Business

Response:

I am terribly sorry to hear that you haven't received your order.It seems as though your order has been lost in transit.I've gone ahead and refunded you for your order. Please allow 3-5 business days for the transaction to appear in your account.Sincerely, Lilly

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,