Mobstub Inc.

Review: I received the wrong item for a Christmas present order #[redacted] . I emailed the company, as instructed, immediately with the mess up. Gave transaction ID #[redacted] as instructed & even received a request # of [redacted]. The email stated I would hear back from the company within 24-48 hours. I have yet to hear from them & could find no valid phone # to call & get this issue resolved.Desired Settlement: I would like the correct item delivered as ordered by Christmas as this is a present I ordered in plenty of time.

Business

Response:

My records indicate that this item was replaced. If you would prefer another option, please email us back at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I made one order for a phone charger and 2 king size comforters (Navy, Chocolate). Somehow the exact same order submitted twice. I was charged twice, I really don't think this was me but ok I'll take the second order. Then they shipped each piece separate and but not all of them. They shipped 2 phone charges-OK no problem. The shipped 1 King Navy comforter- again no problem. They never shipped the other Navy comforter and they shipped 2 Full/Queen Chocolate. I have been fighting with the HORRIBLE customer service of Esther since Nov**, 2015 and I have repeatedly asked them to call me or give me a number to call and they don't. I have also repeatedly asked for management to deal with this. Once I got Hannah to email and she said they were out of stock so asked if a substitute would do. I accepted this and they sent me a King (White) that I asked for but Esther insists this was to replace a Chocolate one. Who cares...they still owe me two king size comforters and information to return their Full/Queen ones ...it was their mistake I'm not paying for it as Esther said I would have to. I also had email from Esther's account but supposedly from Lilly asking me to recap the issues. They have all of that information already in their records...I did a screenshot of their order and marked what I had and what I didn't and what I ordered and they mistakes they made. But it was different now since they sent a substitution they needed to know if I had it or not. I already told them I did. But I did the pictures again. Esther said I was wrong because the White substitute was for a Chocolate and told me to check my neighbors or my post office for the chocolate one. WHAT!? I HAVE those....they are the wrong size. Why can they not understand this? It is almost 2 months since I first contacted MobStub about the problem and I have emailed back and forth with them so much the my stress level is high. This needs to be solved.Desired Settlement: 2 KING size Chocolate brown comforters (If they substitute brand I will look at colors and approve two) AND instructions on what they want me to do with the two full/queen comforters AT THEIR expense. If they don't want them back I want it in writing that they don't want them and I will not be charged. If they want them back they need to pay the shipping...it was not my mistake it was theirs.

Business

Response:

The customer has been emailed with a satisfactory resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

On 1/**/16 they are refunded the cost of the two comforters we have been battling over for two months. That part is acceptable. However, they have not told me what to do with the two wrong size ones they shipped me. One of the biggest problems I've had with their support is they only answer ONE questions. They don't address the whole thing and all issues involved at once.I am writing them one more email about the wrong size comforters and their return shipping if they want them. I will let you know what happens.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The merchandise you received does not need to be returned. Please donate the comforters to a shelter or someone in need. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a ring from Mobstub, which arrived with 5 stones missing. I contacted customer service and they replaced the ring. I received the ring yesterday and 4 stones were missing. I submitted a picture of the ring with a request for a refund. I received a reply from someone named Lily saying store credit or another shipment of the ring. Either solution is acceptable to me. I want a full refund to my credit card, including shipping charges on the original product. I was told this was a final sale. A final sale clause is only enforceable if the product was used for the intention it was bought. I bought a ring that I could not wear because the stones were missing, not once but on 2 different rings. I can submit pictures of this fact.Desired Settlement: A full credit on my credit card, including taxes, shipping and handling charges.

Business

Response:

We are sorry the item is defective. The customer has been contacted with a satisfactory response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The product I purchased was misleading that it was an authentic merchandise. The product is a fake counterfit item. Advertised as a brand name that is not real. Beats By Dre tour headphones were their advertised item by they are counterfit!Desired Settlement: I want my money back and this company to STOP selling fake merchandise! IT'S ILLEGALL!!

Business

Response:

Customer can ship item back to us for a full refund as long as item is in the same condition it arrived in.

Review: I ordered items on 09/**/14. I was provided a tracking number. I never received my package. I filed an inquiry with my local post office. [redacted], with the [redacted] Post Office ###-###-#### called me today 09/**/14. He advised that he has done some research and was told that an entire shipment coming out of Pompano Beach FL is missing. He told me to file a complaint with the [redacted] and also the company I ordered from, MobStub.com. He stated that the shipment is only from MobStub.com and its affiliate. That even though I was provided a tracking number the items were never shipped.Desired Settlement: I did not get the items that I purchased, because of that I would like my money returned to me!

Business

Response:

Customer has been refunded in full for the 2 headsets.

Review: I ordered two bluetooth headsets and the money was debited out of my account but no further communication about tracking or information from the company. After reading the reviews, I now see this happens to a lot of people never getting their products. Well this was a birthday gift and I have tried calling and email and no response. Everything is automated. This company needs to be shut down! Please help me either get my money back or my products.Desired Settlement: To either get my shipment to me asap or refund my money.

Business

Response:

Customers order was placed on Oct ** and the order has already been shipped. The USPS tracking number is [redacted] with the Expected Delivery Day: Friday, November *, 2014This is well within the advertised shipping time frame. Thank you, [redacted]

Review: I ordered a neoprene ski mask from this company on 11/*/14. I have made several attempts to contact their customer service number to find out about my product's delivery with a number that just states they are not taking calls. I have sent two emails to this company requesting info about the tracking on my product. I would have thought to have had a tracking number by now, it has been 5 days since I placed the order.Desired Settlement: Delivery of Order

Business

Response:

Order was shipped promptly via [redacted] Out for delivery.

Review: On 11/**/15 I ordered 2 purses from them. On 12/*/15 they debited my account TWICE for the purses. It is now 12/**/15 and I have not received them. I have emailed them 4 times and have not gotten any reply. I have called the number that my bank account listed and it is disconnected. The number they list is an answering service. They say that they will give them the message to call me but they do not call. Please help me they have taken $60.00 of my money and I have gotten nothing from them.Desired Settlement: Please get my money back and most of all contact the authorities and close this business down. They are committing fraud! Thank you.

Business

Response:

The customer has bee emailed with a satisfactory resolution.

Review: I purchased an "LED Beanie" from mobstub.com, and received SIX beanies. I contacted customer sevice to find out how to return the five unwanted beanies, and was told that since they were "final sales" I could not return them. I didn't order 6. I don't want six. I would like a refund for five beanies (at $13.00 each)Desired Settlement: I would like a $65.00 rfund

Business

Response:

The customer placed 3 separate orders for the beanies. The orders were placed on different dates as well. As these are clearly listed on Final Sale we are unable to authorize a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I received acknowledgments of two, not three orders. I thought the second email was a confirmation of the first order...I was not aware that the order was for three beanies, not one. And I was certainly not aware that they had repeated the order. Perhpas some of the error was mine, and certainly some was mobstubs. In the interest of good business relations and to show at least a modicum of interest in customer satisfaction I wold hope they woulld accept that I did not want SIX(!) beanies, and allow me to return the unwanted five for a full refund

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are sorry that you did not recall ordering the items but we have a no return policy. I have attached a copy of our return policy. This policy is also advertised on the ad for the items purchased.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I realize that my complaiint will not be resolved, and that MobStub doesn't care at all about customer satisfaction or their reputation. Anyone reading this complaint should understand that mobstub is a business to AVOID DOING BUSINESS WITH

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

All I get is a robo email response when I try to find out how to delete my account. Nobody will answer me personally. You suck! Terrible non responsive self called customer service. I did get the product I ordered and it was nice but I can't delete my account. Will not shop there again.

Review: On March *, 2015 I ordered 2 products from this company it said to allow 5 to 7 days for shipping. It is March **, 2015 and I have not received the products. I have emailed and called Mobstub with no response.Desired Settlement: Product or refund

Business

Response:

Hello, I have emailed the customer with a satisfactory resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I was contacted by email and told that my order was lost in the mail. They offered a full refund or to resend the merchandise. I asked for the merchandise. They told me it would be 2-7 days. I will find it resolved when I receive the merchandise.Thanks,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

John Swanberg

Review: I ordered a purse from this company. When I received it,one of the straps wasn't attached (cheap one I got for my grand daughter). I've contacted them three times trying to return it, each time they said someone would get back to me in 24 to 48 hours. I still haven't heard from them. Order information:Order ID #[redacted]Ordered on: 6/**/2015 @ 6:28 PMCost: $22.95Desired Settlement: Refund!!

Business

Response:

My records show that we responded to you requesting a photo of the defective item. Please email us back a photo of the defective item and we will be more than glad to assist you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered an item (2pk iPhone 5 10ft Charging cords) ans was shipped to my home address within the 14 days they quote on their site. Upon receiving these cords the tip fell off of one the very first day I used it, the other became loose within a couple of days. I sent an email to their support team ([redacted]) with information about my order and finding out how I might get an exchange. They responded by telling me my package had been shipped. Not what I was looking for, I attempted to call a phone number that is buried on some back almost hidden page form their site and thought 20-30 different attempts on numerous days there is never anyone available to answer their phone. I did get an email back from them stating the had mailed a replacement to me but 4 weeks later I still have not received it. This is a lot of work to go through for a $10 purchase, but it is most definitely a poor way to do business.Desired Settlement: I am tired of fooling with this and just want my original purchase price plus shipping back. I will gladly sen them the defective units if they pay for the shipping. (I will not take 2 weeks to send it either)

Business

Response:

Review: The product that I received is not the product I ordered.

The product I received is of no use to me.

I contacted their customer support through email: [redacted]

I received an automated e-mail response but no one ever followed up to address the problem I am having.

I sent three separate emails and was never contacted by this company.Desired Settlement: I would either like a complete refund or I would like for the correct product to be sent to me.

Business

Response:

A replacement has been issued as per customer's request.

Review: I ordered 3 makeup brush sets. I paid for 3 makeup brush sets. One black, one pink, one brown. I received 2 of the 3. The set I did not receive was the brown set. I contacted the company. They apologized. They sent out a replacement. I never received the replacement. I contacted the company and was told by [redacted] that if my set didnt come by April [redacted] to let her know. I let her know. She ignored me for 10 days. Finally, I am being told that they sent it and it was delivered and was given a tracking #. They sent it to the wrong address. A month ago. April [redacted].

They didnt confirm address or give me a tracking # upon shipment on April [redacted]. I was given this info this week.

I informed them that the package was sent to the wrong address. They told me to take it up with the post office.

I do not feel that it is my issue to take up with the post office. It is the company's fault for A. Not sending it in the first place. B. Not confirming the address the second time around and C. Having horrible customer service and communication.

I told them that I would either like a package sent to my correct address or a refund. They refuse either.Desired Settlement: I would like reimbursed for the product that I never received.

Consumer

Response:

At this time, I have been contacted directly by Mobstub Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I have not received a refund for the item that I never received nor the item that I paid for.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

Customer initially wrote in stating an item was missing from her package. We had it reshipped right away with the USPS tracking number of [redacted]. Tracking number confirms delivery.

After this was shipped customer contacted us stating the package was never received and that her address had changed. We never received any requests to change customers address and customer was informed that this was shipped to the address on file.

Thank you,

I have only recently become aware of MobStub. I ordered a set of sheets. They arrived a few days before the expected date and were the quality that was stated. I have nothing but good things to say based on my 1 experience.

I ordered a Bluetooth headset and the order was not processed neither was the item sent. There is no way that you can contact this company via phone. I would NOT ever recommend this company ever to anyone. This is a scam company! The above phone number is for a fax line. HORRIBLE BUSINESS!!!!!

Review: I ordered 2 USB Flash Chargers for IPhone around Dec. **. I have yet to receive them and my emails are answered with a generated generic response. I have tried to call several times and a machine answers and then it immediately goes to a another machine that says everyone is busy and to call back later.Unfortunately, after the fact, I ready several bad reviews about this company. Basically people are not getting their items or it's taking weeks to months.Desired Settlement: Would like $24 refunded to my credit card

Business

Response:

Customer has notified us that package has indeed been delivered.

Review: I ordered a bathing suit on April **, 2014. I realized just after ordering, that the suit may be too small, so I emailed to see if I could just swap the size out. They sent a generic email saying that they could not cancel the order. I was fine with that, I explained that I wanted the suit, but I just wanted to exchange it. I got the same generic email back. So, I was okay with that, I just wanted the suit. I emailed and asked about shipping, because I had not received anything about the status of the package and it had passed the 7-10 business days allotted for shipment. I contacted Mobstub via [redacted] and via Email, and they are no longer responding to me. The status of my shipment is that on May *, 2014, Mobstub notified the USPS that a package would be sent, and now it has been considered "pre shipment" since then. I have several emails recorded, asking for simple information that I am entitled to as a purchaser.Desired Settlement: I either want the item delivered or I want a full refund.

Consumer

Response:

My package arrived, but it still stands that this company should be used with extreme caution.

Sincerely,

Review: I ordered from this company a bluetooth headset, I was charged the fee and was sent a tracking number. After waiting about 2 weeks, I checked the tracking number and it states that a lable was printed but nothing was given to be shipped. I tried calling the company but as others have stated it keeps disconnecting me. I just want either my money back or the product I paid for. I work to hard to support SCAMS.

Business

Response:

Customer has been refunded in full.

Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,