Mobstub Inc.

Review: I ordered an item from this company on 12/**/15. The LED beanie hat was never delivered but I was charged. Numerous attempts to contact this company7 were negative, the company provides no phone number, the phone number on my bill has a recording stating they are no longer associated with the company. Finally I found a number in which a woman answered, took my information and hung up on me. I called back another woman answered took my information and advised the office was closed and she had no idea why. The woman advised all she could do was take a message and pass it on. The Lady stated there was no address for the business or any other contact number. (completely shady) These people are obviously taking people's money and need to be shut down. The number they provide is ###-###-####Desired Settlement: The company needs to be legit or shut down I see there are excessive complaints on them already. They need to have a valid phone number with valid answers. It is obvious this phone number was provided just to pacify the complaints your dept has already received.

Business

Response:

[redacted] confirms that your order was delivered a few days after your order was placed: [redacted]

I ordered a Bluetooth headset and the order was not processed neither was the item sent. There is no way that you can contact this company via phone. I would NOT ever recommend this company ever to anyone. This is a scam company! The above phone number is for a fax line. HORRIBLE BUSINESS!!!!!

I have only recently become aware of MobStub. I ordered a set of sheets. They arrived a few days before the expected date and were the quality that was stated. I have nothing but good things to say based on my 1 experience.

Review: I purchased a wallet type clutch from the company. When it arrived, it had a large jagged cut along one side where you put your money/items in. I immediately contacted them to let them know of the problem, and asked that they send me a replacement item and a return label to send back the ripped one. Their first response to me was just an email that told me I had received my items, and showed the tracking information. I replied that of course I received my item, my contact with them had said the item had a large rip down the side. After waiting days more they replied the hole was for headphones. I then told them, where there was an earphones cord hole, the large gash along the side where all of the money and valuables are put could not possibly be for headphones. I explained that the item could not be used with this jagged edged ripped hole, and asked AGAIN that I be sent an item that was not defective. I also let them know if they were out of the color I ordered, they could refund me and send me a return label to send them back the wallet. They then replied with an email that only said the item was handmade. I replied, asking them what that had to do with the fact that the item had a huge jagged hole on the side where you put money, clearly shown in the picture I sent them. Then, after waiting days for a reply to that, they answered me by telling me that the item was "final sale" and could not be returned of exchanged. I replied to them letting them know I was NOT trying to return or exchange and proper item they had sent me and that I had changed my mind about or did not like. That I had paid them and they failed to provide a working product, and it was fraud to take my money and not provide me the item whole. I let them know that I would report the issue if they failed to refund me or provide the item I purchased. After waiting another day, I am now filing this complaint. I have checked, and t heir website indicates that the item with color I purchased is sold out, so I will indicate refund as the desired settlement.Desired Settlement: I would like to see a managing member of the company to review the correspondence sent to and received from their customer service representative. I half wonder if the emails were really read at all at first, as the responses were not even relevant to the complaint. Hopefully they can avoid this type of problem in the future.

Consumer

Response:

I am going to resolve this complaint by contacting my credit card company. They have continued to respond to my email with discontinuity, which I detailed in an email to your office. I'm starting to wonder if they speak or understand English. Thank you for your help, you provide a service to consumers who feel they are taken advantage of. Thank you,

Sincerely,

Review: I originally placed a order for 3 different items with MobStub on 12/*/13 via their website. I received my first item 8 days after order placed. 2nd item came 19 days after order was placed. I am still waiting for my 3rd and final item...now at 34 days waiting. I have sent multiple emails and have received automated replies. When a human finally replies it's never actually with a real answer. I received my last correspondense with them on 1/*/14 stating that my package has shipped. The number they have given me to track my package has continuously listed the package as starting out in Brooklyn, NY. My package still is listed as being in Brooklyn, NY as of the last time I checked tonight 20 minutes ago. I don't believe they've even shipped it...I think they just created a shipping number to make me believe it's on it's way. This item was to have been a Christmas present...but I never got to give it...since they have not bothered to ship it. This company is beyond horrible.Desired Settlement: I just want my money plus the shipping charges I paid...all refunded in full to my credit card. Period.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Missing item was received in the mail today. Surprisingly the mailing label was printed on 12/**/13 for First Class Postage...yet it took 2 weeks to receive.

Sincerely,

Review: I purchased an item from mubstub tried to contact them all they have is a email, they told me shiping is pending due to color ok well I emailed them back told them to send a different color no answer, I emailed back told them if they cant send different color I want my money back no response, there is so many complaints about this company I don't understand why they are still in business, they are gonna keep taking peoples money (rob them) and maybe there bank account or credit card accounts I would like to see something done about this companyDesired Settlement: money back close this company down

Business

Response:

Customer's package has been shipped in a timely manner via USPS [redacted].

Review: I placed an order back on October the **. Received the wrong item. I have been trying to contact since about the **of October. They do not respond to email, the phone number is just a fake message. I have posted to their facebook page and they just delete the comments and do not reply to messages. Order number is [redacted]and [redacted]. This company has hundreds of negative comments on their facebook page a day that they just keep deleting about people not receiving items. I would like a refund.Desired Settlement: I would like a refund.

Business

Response:

We were in contact with customer regarding replacement.

Review: When I filled out the on-line order form before I entered my address and credit card information, it mysteriously appeared on the screen. When I went to contact them about this issue, all I could get was e-mail. I e-mailed and asked for a phone number several times and was refused. They said they only deal with issues via e-mail. I found a phone number and it was an answering service. I left two messages for a call back and received none. This is a security issue and cannot be resolved via e-mail.Desired Settlement: I want a supervisor in the billing department to call me to determine how they got my information without my giving it to them.

Business

Response:

We require for the billing address to be saved for the order to be processed however, as soon as your order is placed you can delete your billing address. This can be done by simply hitting the "delete" icon in your billing profile.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I want an answer as to HOW THEY GOT MY INFORMATION WITHOUT MY SUPPLYING IT!!!!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our website is secured through SSL and your credit card information is not saved on our server.Once again, you billing profile is completely deleted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved beOn

Once again, they did not address my issue. I will not quit until I speak to someone from their company as to how their server got my address and credit card information without my supplying it to them. I don't care that they have a secure server, I don't care that my info has been deleted. I want my initial question answered by phone by one of their supervisors.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This company is TERRIBLE! I placed 2 separate orders containing a total of 3 items on the [redacted] of November, 2013. I ordered the Professional Make-up Brush Set for my sister-in-laws for Christmas. On the description it says "7-10 days"- here it is 20 days later and my order is STILL "processing for shipment" (it's been in this status for almost the whole length of those 20 days). From the reviews I read, almost every single customer has the same problem that I am having. There is no [redacted] number to contact customer service so the only way to contact them is via email and it usually takes a couple days to respond. I have contacted them about 6 or 7 times for more information other than "processing shipment" and every representative gives me that same line. Finally I asked to cancel my order today and they said it was not possible.Desired Settlement: From the complaints I have read from other customers and how many of them said they had reported this company to the Revdex.com, I feel like this company should not be in operation or should have some sort of penalty. I understand bad service is sometimes inevitable in service situations and I am normally a very forgiving and understanding person but nearly every customer that has left a review has been unhappy and the only "positive" reviews that I have read online were all placed on the same day, which is very suspicious to me. This has taught me to do research on the company BEFORE I order!

Business

Response:

Customers order has been shipped via USPS.

Review: On 9-*-13 I ordered 4 watches. On 9-*-13, my credit card was charged $51.80. It is 10-*-13, nearly 1 month later and I have YET to receive the merchandise. I have contacted MobStub THREE times and always receive the same email that someone will contact me ASAP and my order status is "pending". I was given FedEx tracking number and have spoken to FedEx and they have NO shipping information regarding that number and they did not ship the product. The only information they could refer to me was that the item was to be packaged by [redacted] (haven't a clue why I am given a FedEx number and where in the heck [redacted] comes into this picture). I am beginning to think this is a scam company that does not provide customer service. There is NO telephone number to contact this company with --- the only means of contact is by email and I have NEVER received one decent email informing me of the status of my products. If my credit card can be charged the day after my order, then where are my products ??Desired Settlement: I want my credit card either credited or my merchandise immediately. One month is long enough to wait, even though this company billed my credit card in 24 hours !!!!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: I ordered items from them which were to be delivered by Oct. [redacted] and still have not received them. I wouldn't be so upset but they already charged my credit card. I paid shipping charges that should have made it possible for items to be deliveredDesired Settlement: I was told they did not have all the shipping information but if this was the case why would they charge my account?

Business

Response:

Address was incomplete: [redacted]

Review: We ordered four items from Mobstub totaling $121, but Mobstub charged us about $400 for many items we never ordered. When we contacted Mobstub to complain, they said all sales are final and there are no refunds. That policy should not apply to us because we never ordered the items in the first place. Many of these unwanted items have not even shipped yet. This is a total rip-off.Desired Settlement: We would like a refund of $278.45 (we are fine paying $121 for the 4 items we did order, even though the quality is very poor), and will be happy to return the unordered items so long as Mobstub pays for the shipping.

Business

Response:

Good Morning, Thank you for contacting us and we do apologize for the inconvenience. My records show that 2 orders were placed and we are unable to cancel them as they have both been shipped. If you are unsatisfied, we will be more than glad to assist you with a return. Please message us at [redacted] and reference this inquiry so that we can send you the RMA information. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As suggested by MobStub, we contacted MobStub to request an RMA to return the unwanted items. It has been several days now and MobStub still has not provided us with an RMA. Once we are provided with an RMA, able to return these unwanted items at Mobstub's expense, and receive a refund for these unwanted items, we will consider this complaint to be resolved.Regards,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for following up with me. Should we require the items returned, I will contact you then.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Understood.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

This company is a scam. Products that they send to you are not what they advertise. Quality of jewlry is a lie. When you try to deal with them the correct way, they have offer no help and chide you by saying Cheers! Very unprofessional! I will be telling every review site about this company.

Review: THEY ADVERTISED A "DRESS", YET WHAT ARRIVED WAS A BLOUSE, AND WITH DEFECTS (THE LONG SLEEVES WERE ON EVEN AND WELL ABOVE THE WRIST). I CONTACTED CUSTOMER SERVICE, AND THEY ASKED ME TO SEND PICTURES, WHICH I DID. THEY AGREED (IN WRITING) THAT IT WAS DEFECTIVE, YET REFUSED TO ISSUE A REFUND. ALSO, I ORDERED TWO, AND ONLY ONE ARRIVED. THEY REFUSE TO MAKE THIS WRONG, RIGHT AND SHOULDNT BE ALLOWED TO DO BUSINESS LIKE THIS. I HAVE NO DOUBT, THAT DUE TO THE LOW COST OF THEIR ITEMS, MOST PEOPLE JUST TAKE IT AS A LOST, AND MOVE ON. TYPICALLY I WOULD, BUT IN THIS CASE, ITS VERY CLEAR THEY DO A BAIT AND SWITCH, AND THIS IS UN ETHICAL.

Business

Response:

We are very sorry the customer is unsatisfied with our return policy. I have tracked both orders and [redacted] confirms that both items have been delivered. We suggest contacting the shipping acrrier is customer is unable to locate package.

Review: Item was never received. The tracking number provided is not a [redacted] tracking number, and is invalid with [redacted]. I attempted to file a complaint with the [redacted] but since the tracking number is not a valid tracking number, I cannot do so. I have emailed [redacted] and [redacted] several times, to request a full refund, but have never received a response. Below is a copy of the two emails I received from MobStub when the order was placed and shipped.

09/**/2014

Order Confirmation

Dear ,

Thank you for shopping with Mobstub!

Your order has been successfully placed. Your order number is [redacted] and the details are as below. We will notify you with a tracking number as soon as your order has been shipped.

Details for order #[redacted] Shipped To

(removed for privacy reasons)

Deals Ordered- Universal water resistant Bluetooth Behind-the-Neck Stereo Headset - 4 Colors

Subtotal $26.00

Shipping $2.95

Discount $0.00

Credits Used 0.00

Grand Total $28.95

09/**/2014

Your Package Has Been Shipped!

Hello ,

This email is to let you know that you have a shipment on it's way. You can track your package(s) using the tracking number(s) below. Please note that it could take up to 24-48 hours for the tracking numbers to be visible on the carriers website.

Thanks for your business!

Shipping Overview:

Deal: Universal water resistant Bluetooth Behind-the-Neck Stereo Headset - 4 Colors

Option: Black

Carrier: [redacted] Tracking Number: (not allowed to type- Revdex.com does not allow for credit card numbers to be transmitted as part of the complaint detail or desired outcome. Please amend your submission to continue.)Desired Settlement: Complete refund of item cost and shipping charges of $28.95

Business

Response:

Customer has been refunded.

Review: [redacted]Order number:[redacted]Universal water resistant Bluetooth behind the neck stereo headset pink.19.00 + 2.95 21.95 totalOrdered on 7/*/5Order shipped 7/*/15 ,Carrier [redacted]Tracking numberI have not received the earphones I emailed them an Devorah asked did I go-to the post office my reply was yes, she then insinuate that one of my neighbors had it, I told her All my neighbors areElderly. It is now 11:07 a.m. and no one has contacted me in reference to my complaint.Desired Settlement: I would like for them tp put my funds back on my credit card as soon as possible.

Business

Response:

Good Afternoon, Your item has been reshipped. Please allow 3-7 days to receive it. Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a ring from this company and paid $24.24. I received the ring and it was too small. I got on the website and could not find directions for sending it back. So I used the form they had sent me which had my name, address, type of ring, cost, etcetera. I didn't hear from them so I wrote to make sure they received the ring. I got a message from "[redacted]" saying if you don't use the correct form then we have no proof you sent it back and we keep the merchandise. So they are stealing the ring and the $24.24. I have written her 3 times to try and resolve this, telling her if she would contact the person in the mail room they would tell her they received my ring because the form has my name, address, proof they sold the ring to me. She keeps saying if I can't prove they sold me the ring, they keep whatever I sent them. This is stealing. I cannot believe they are stealing my ring and keeping my $23 that I paid for the ring in the first place. I have given my number and asked to talk to a supervisor, no one will call me. I'm just appalled that a company would do business this way, steal from the customerDesired Settlement: I want an exchange but if they won't do that, at least give me my ring back that I previously purchased.

Business

Response:

All returns must be authorized and accompanied with an RMA form. Our returns department has no record of receiving these items. Unless the customer can provide us with a return tracking confirming delivery at our facility we are unable to assist with this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a set of makeup brushes from Mobstub and they were delivered to me dirty. You cannot use a dirty brush on your face. I emailed to express this issue with a picture and I was told I would receive new brushes in 2 weeks. I never received the brushes after all. I emailed mobstub to inform them that my brushes were never receive and they chose not to email me back. This is disrespectful and a waste of my money being that I never received clean brushes that I could use on my face. Mobstub should not have ignored my email and should have properly dealt with my issue accordingly.Desired Settlement: I would like a full refund the total amount that I spent being that I have no product.

Consumer

Response:

I have been in communication with the company and they have opted to send me new brushes.

Review: I ordered a coffee cup from this company on 12/**/2013 for a christmas present. As of 12/**/2013 I have yet to receive my item ordered. On 12/**/2013 I sent an email stating I wanted to cancel my order do to it taking a long time to ship, I received an email from the company which was sent by a person named Daisy stating that they could not cancel my order because it was already processed. As of 12/**/2013 my order status still says processing for shipment. Ever since the one email I received from the company I have not heard from them, I have tried multiple email attempts with out an answer.Desired Settlement: I want my money refunded immediately

Consumer

Response:

They finally shipped it

Review: I ordered a king sized comforter, my receipt clearly shows size King, but they sent a Full/Queen size. I have been calling multiple times daily and emailing about this and each time I get an answering service. They said they pass along my message marked urgent but I never receive a call back. I have tried through email 4 times as well. This was their error and they need to correct it. Terrible terrible company to deal with. They have my money and I have an item I cannot use, due to their error, and now I can't get in touch with them to correct it. My order number is [redacted].

Thank you for your help!Desired Settlement: I want the item I ordered which is a KING sized Khaki comforter.

Business

Response:

Hello [redacted],I am terribly sorry that your received the wrong item.I've arranged for a replacement to be sent to you. Please allow up to 3-7 business days for your replacement to process and ship.Should you need any further assistance, please don’t hesitate to contact us again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. If the replacement item does not arrive I will contact you for further action.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The complaint I filed with regards to the above referenced company has NOT been resolved. They claimed to have sent me a replacement item for the incorrect item they sent originally yet the tracking number provided says my package was delivered to the porch of the home in [redacted]….I do not live in [redacted]. I feel this company has scammed me and I would like to reopen my complaint and please don’t close it until I receive the item I have paid for and ordered. Thank you very much!Lisa M. H[redacted]###-###-####

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I've gone ahead and refunded you.Please allow 3-5 business days for the transaction to appear in your account. If there is anything else I can assist you with please let me know.