Mobstub Inc.

This company is a scam. AVOID AVOID ! You cannot get off their mailing list and you'll get emails FOREVER. They have NO customer service and you cannot call them. You cannot cancel or return any purchase. They have 3 mystery addresses in and around New York City. They all look bogus. There are at least two phone numbers - no answers. Even their email cancel subscription option is bogus and does not work. AVOID AVOID !

Review: On July **, 2015, I purchased the following:

Celebrity Double Wide Waist Trainer Corset - 4 Colors

Black - Size 3XLarge

When I received the item, it was extremely small for supposedly being a 3X. I contacted them via email (which is the only way noted on their website that you can contact them), and informed them that the item is extremely small, and I would like to return the item for a refund. A couple of days later, I received an email from them stating that the item cannot be returned.

I believe the item is defective. I checked their records with the Revdex.com and saw that they have 226 complaints. Revdex.com indicates that there is a pattern of complaints concerning missing merchandise, defective products, and customer service.

When ordering from the internet, there really is no way for the consumer to know what they're getting. Although their website stated that the item could not be returned, had I known that the item was going to be more like an Extra Small (XS), I would not have ordered it. I normally wear a 2X-3X and have never had a problem with those sizes. But with this item, it looks more like an Extra Small (XS).

Thank you in advance for your time and consideration in this matter.

Sincerely,

[redacted]Desired Settlement: I would like to return the "defective" item and receive a full refund. As indicated above, there are many complaints against with with the Revdex.com, so it doesn't appear to be an isolated incident. They are known for selling "defective" items.

Celebrity Double Wide Waist Trainer Corset - 4 Colors

Subtotal $25.00

Shipping $2.95

Discount $0.00

Credits Used 0.00

Grand Total $27.95

Business

Response:

Customer has been emailed with a satisfactory resolution.

Review: I ordered 3-D mascara from Mobstub. This is a product that the [redacted] company sells and is patented. I though it was odd that Mobstub was selling it. I ordered it and found that the product came in the same packaging, but they had removed the "[redacted]" logo on the packaging and product. After checking with a [redacted] representative, I learned that [redacted] is not affiliated with Mobstub in any way, is not exclusively selling with them, and the product they sent me was counterfeit. I also learned that other consumers has eye infections from using the counterfeit product. This is by far fraudulent. I am trying to contact them to return the product, but they do not have a number to call. I am waiting to see if the company responds to my email. Consumers should know they steal products and sell them.Desired Settlement: Modification/Discontinuance of an Advertised Claim That MobStub is simply exposed to their dishonesty.

Business

Response:

We apologize for the confusion but this is a generic, unbranded item. Please reference the ad highlights for additional information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My concern is that this product is clearly a patented product from the [redacted] company. I have photos of the [redacted] product and this "unbranded" product. They are either selling [redacted]'s product and taking the logo off or they are selling a patented product illegally. I have heard, although can not prove that consumers have contracted eye infections for this mascara from MobStub. It is simply worth looking into if using it could result in a health issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Here is a link to the ad for the exact item you ordered: https://www.mobstub.com/d/3D-Fiber-Lashes-Transplanting-Gel-and-Natural-Fibers-M...⇄ review this carefully to see that we nowhere state that this is any specific brand. Please also read the fine print which states our return policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Are they or are they not taking [redacted]'s products, scrubbing off the log and selling it? I still have the product with the insert of the exact same insert from [redacted]. It is fraud. Had I know they were stealing and selling it, I clearly would not have bought it. It did not say in their fine print that the product was a "knock off". After speaking to [redacted], I know that they do not sell to mobstub. Mobstub knows this, which is why the branding has been removed from what they are using. There is a patent on the product they are selling. There have been reports have people contracting eye infections from counterfeit products. This is not acceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Company provides low quality, defective merchandise that does not work as advertised and then hide behind their "all of our products are at close-out prices" **. There is NO legitimate company out there that does not accept returns or does refunds!!! These products are simply bad quality, inferior items made poorly in China and that is why they do not accept returns. Basically, I was ripped off.Desired Settlement: I would like to return this product for a FULL refund.

Business

Response:

My records indicate that this customer was issued a replacement for the item.

Review: So I ordered 2 pairs of headphones from this company Mobstub.com Biggest mistake ever!! March * I order the head phones for $43.91. Advertised at 19.99 for one set. No issues there. They took the money same day from my account. On my bank statement this ###-###-#### was next to the charge. Called an some young kid is on a a recording stating to use the [redacted] email and this number is no longer associated with Mobstub.com to contact them. Well I did that and when you do so it gives you the server error message as of today is the 8th day and still have no shipping info. Heres where it gets interesting. So since the company has absolutely no way to contact them I took to their [redacted] page inquiring about my order on their page. I also sent them private messages asking about it. Minutes later my posters were removed and no responce was given. They have blocked me from sending them any messages as well as posting any comments to their posts. This to me if very fishy. I have contacted my bank and am disputing the charges!! Be advised when you use their company you will have no way to contact them at anytime! Spread the word look through their [redacted] comments and you will see a ton of others have the same issue and when Mobstub does respond to the customer it is an auto generated message from them to the customer!!Desired Settlement: Refund

Business

Response:

The customers order has been shipped within the advertised time frame. Here is the [redacted] tracking link: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To who it may concern: I [redacted] have paid Mobstub.com included in my original complaint filed associated with ID #[redacted] and have not received my product nor a response from their customer service trying to locate my items. I tried to reach out to them in [redacted] as their support website was down. While I tried to message them and post questions on there advertisements posted on their page and they blocked my from inquiring about my order therefore not having any way to communicate with them about my purchase. I have filed a dispute with my bank and the charges due to lack of holding their end as a merchant in giving me the product I paid for. I still have not heard from Mobstub support or received any further information about my order and am still unable to message their [redacted] site with questions. Thank you for your time to this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The business has not responded to me since March [redacted] when they told me the order shipped however I did get a refund. My complaint also consisted of the fact this busniess has no contact information that actually works. The business still has no way to contact them about other customers future orders. I would also like to know why it takes this much effort to recieve a responce from the merchant. I was provided a refund as asked. I am rejecting their response due to the lack of information in reasoning why this has occured in the first place. What are they doing to prevent this from happening to other customes?? The fact that they block you from sending them messages alone it very unprofessional!]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This customers complaints have all been addressed with a satisfactory resolution. In terms of contacting our business, we have a telephone number listed on our website as well as a "contact us" page.

Review: I ordered Universal water resistant Bluetooth Behind-the-Neck Stereo Headset - 4 Colors from Mobstubs.com on 3/*/15. On 3/**/2015. I received an email that the package has shipped. The tracking number provided has no update since 3/**/14 where it is reporting in Buffalo. I have contacted the [redacted], Mobstub and [redacted] and have received not response for any of the 3 parties.Desired Settlement: I just want a refund at this point. I have waited over a month for the product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order on the [redacted]of December with Mobstub for $29.90. I have sent them an email every two weeks since then. They keep on responding saying it has been shipped. When I call you get a recording and never a place to where you can leave a message.Desired Settlement: I want the refund. Will no longer be affiliated with there website.

Business

Response:

Customer has been refunded due to package lost in transit.

Review: Hello,

Back in December I placed an order for 2 pairs of Dr. Dre Beats - a month later we realized they were broken and after doing much research I'm beginning to realize that they were either knock-offs or defective.

I reached out to MobStub and after much debate they sent me a letter asking what I prefer, a store credit, refund credit card, or replacement. I chose the refund to my credit card.

I sent the Beats back and was told that they would send me replacements - I spent $15 to send the Beats back so that I would have a signature from MobStub team. After a few days I heard nothing and eventually received an email stating that my 1 set of Beats were delivered. Well I never received a pair of Beats and I'm still waiting for the other pair. I have not heard from anyone at MobStub and I'm getting frustrated. Over the past few days I've learned that this is not the first encounter that MobStub has had and many customers are unhappy.

Can you reach out to client and have them contact me regarding this matter, ASAP? Below is the correspondence that I had with a customer service rep on facebook:

Look forward to speaking with you, or [redacted]. I would like a refund to my credit card and a credit for the $15 that I spent on shipping the original Beats back!

Thank you!

[redacted]Desired Settlement: I would like a refund to my credit card for $138 - cost of 2 pair of headphones plus $15 for the total it cost for me to return the headphones - = $153.00

Business

Response:

Customer has been fully refunded.

Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for handling this matter!

Sincerely,

Review: I ordered a makeup brush kit I never received my order or a confirmation number saying when it will be shipped.Desired Settlement: I just want a full refund .

Business

Response:

Customer's package has been delivered via USPS [redacted].

Review: On Dec. **, 2013, I ordered 3 Crown Smartphone Wallet Clutches from them as Christmas presents. I contacted them, via customer service, from their website on Dec. **, to find out why I hadn't received my order, as they were to be Christmas gifts and since they would not be here in time to cancel my order. On Dec. **, they replied, saying that I couldn't cancel my order, that I could refuse it when it came and they would refund my money. When I told my daughter-in-law's and granddaughter what I had ordered for them, Christmas day, they were really excited so I decided to go ahead and accept the order when it arrived. To this date, I haven't received my order, the customer service at this place is horrible, to the point that [redacted], customer service rep, said that my order had been delivered. I can assure you it has not been delivered here. I sent another complaint from their website, hoping to get an email from someone other than [redacted], but to no avail. When I log into my account on their websit, it says that my order is "preparing for shipment", but that has been there since Dec. **. The most recent email I got from them was [redacted] (MobStub)

Jan **12:43

Hello [redacted],

I sincerely apologize that you have not received your order/replacement.

I have just emailed the shipping department. I will contact you as soon as I receive a response.

Your patience is highly appreciated.

Sincerely,

I have not heard anything else from them and haven't received my order.Desired Settlement: I just really would like my order and to warn others about this so called company. I don't know it y'all have received anymore complaints about them, but there are plenty on their website!

Business

Response:

Customer's packages have been shipped via USPS tracking numbers **, [redacted]

Review: I ordered something from them.. and they gave me a invalid tracking number.. when I asked about it and wanted a tracking number that works I never got a answer just "Please note we are receiving a high volume of emails due to a shipping mishap with the carrier on one of our batches and we would like to guarantee each customers complete satisfaction so please allow a few extra days to receive a follow up response. But rest assure we got your message and will follow up as soon as possible and take care of any issue you are having with your order." which isn't my problem it's been almost a month and still nothing... I sent them another email asking for a refund. I'm waiting for results from that..Desired Settlement: I just would like a refund of my money to my credit card Thanks

Business

Response:

Customer's order has been refunded in full.

Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered 2 sets of king size sheets on May * and when I emailed them on May ** regarding my order and the length of time it was taking, I was told it takes 7-10 days to ship. I emailed them again on May [redacted] and told them I did not want the sheets, I wanted a refund. The reply to me on May [redacted] was that the items were shipped. The items were shipped on May [redacted]Desired Settlement: I want a full refund

Consumer

Response:

At this time, I have not been contacted by Mobstub Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Customer emailed in on May [redacted] stating she would like to cancel the order due to a shipping delay however her order was delivered to her on Delivered On:

Friday, 05/**/2014 at 3:11 P.M.

Which is well within our shipping time frame. All of our orders are advertised to ship within 7-10 business days. Her order was placed on May [redacted] and shipped on May [redacted] (which is the [redacted] business day.)

Please let me know if there is any more evidence you need.

Thank you,

Review: On 8/**/14 I placed an online purchase for an item of jewelry. On 9/*/14 I received an e-mail saying the item was shipped out. I got a tracking number and tried to track it. It never gave me any information. On 9/**/14 I contacted Mobstub to find out where my package was. They said their was a glitch and I should get my item shortly, but wouldn't be able to track it. I sent e-mails on 9/**, and 9/** asking again where the package was and never got any responses. On 9/** and 9/** I e-mailed asking for a refund or I would be contacting the Revdex.com. I never got a response. I tried to contact them on their [redacted] page and all of my postings were deleted.Desired Settlement: I believe this company is running scams, and I would just like to get my money returned to me.

Business

Response:

The customer has been refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not been given a refund. I checked my account again today. I've tried repeatedly to contact this company and they refuse to respond. I really want a refund since I never received my item.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer has been refunded in full. I have emailed a copy of this credit to customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered on 1/25. I was told to please allow 7-10 business days for the item to ship. After contacting the company several time the item has still not shipped.Desired Settlement: To have the charge reversed.

Business

Response:

Customer has been refunded due to non-receipt of package.

Review: I ordered two separate items on two separate days from this company. When I ordered the first item I was told that I had to register online to their website, which I did. Once I completed that order I expected to receive some sort of email confirmation about my order & never did. When I went back on the website to place my second order, I was once again told that I had to register online once again, which I did. This time I received an email confirmation of the second item that I ordered. So I went to there website to see if I could find out any information from my first order, since the money had already been taken out of bank account & could not find anything. I then proceeded to email them about it. I received what seemed to be an automatized response from the company saying that they would personally to my inquiry in 2-3 days. I still have not heard anything back from them after several days & few more emails to them. I even tried calling the only phone number that I could find after digging in their site, but that was to no avail as believe that no one ever answers that phone number. It even hangs up on you after a brief message that on one is currently available.Desired Settlement: I would like to cancel both my orders with this company and receive a full refund for both items that I ordered. They should not be running a company that doesn't have a customer service department & wish I would have read the Revdex.com reviews & other online reviews of this company prior to placing my orders.

Business

Response:

Customer's order has been delivered via USPS [redacted]

Review: placed order on October **. 2015 and still have not received item. Tried to contact with number provided on this site and it went to a fax I'm concerned after reading other complaints they now have my account info. I would liked to be refunded for my purchase. Thanks for your help in this matterDesired Settlement: provide product ordered or refund

Business

Response:

Hello, Your order was shipped via [redacted] and the tracking number is: [redacted] indicates that this package is out for delivery today. Should you have any other questions please email us for a prompt response at [redacted]

Review: I ordered my product which was a universal behind the neck Bluetooth in pink on march [redacted]. I got an March [redacted] stating that my item has shipped. When I tracked my order it said my shipment had been received on March [redacted] at the Brooklyn post office it is now March [redacted] and I still have yet to receive my product. I've sent several emails and no response and I also had some emails bounce back to me. I am so over it and frustrated I no longer want the product I just want my money back since I have not received my product.Desired Settlement: They can keep their product, I just want my money back I'll never order from them again

Business

Response:

My apologies for this delay in transit. The customer has been refunded in full.

Review: I paid for an item on March [redacted] and never received the item. The item was apparently shipped out on March [redacted], but I was told by [redacted] that the item was called back. I have made 3 attempts to get an explanation as to why from Mobstub and they have not responded.Desired Settlement: I would like to receive the item I paid for or a complete refund ASAP. Thank you.

Business

Response:

The customer has been refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a bathing suit several weeks ago, have been waiting for its arrival but one of my friends told me the site mobstub was a scam site. At that point I tried contacting them since I still haven't received my product. I looked in my email that said my confirmation and at the bottom it says click to track order. I had to sign in the track but all of a sudden the log in I made to buy the bathing suit does not exsist. So not only can I not track it but I cannot contact them because I have no way of doing so. Since then I ordered the same suit from another site and still never received the first one. I am very angry and want my money back, since I never received any product.Desired Settlement: I want a full refund.

Business

Response:

Customer never emailed our customer support (which is very accessible and we always respond within 24 hours.) USPS confirms delivery at her address [redacted]

However, if customer claims they did not receive the delivery we will gladly send a replacement. I will reach out to her right away.

Review: I placed an order for two watches from [redacted]. The website listed the watches at a 60% discount and also lists that the offer ends in 1 day, which is false, I've checked daily and the offer always lists as if it's a limited time offer with an expiration. The website also states that shipping for this product can take between 7-10 business days. I placed my order on January **, 2014 and it is now February [redacted] and I have yet to receive my product. I emailed someone concerning this order and was told that this specific product was delayed in shipping, but was given no expected date that they might be caught up or ship out, nothing. I waited another week and made another inquiry to which the "representative" told me that she would email the shipping department for information, but no further information was given, however she did close out my inquiry as "resolved". No, my issue has not been solved. I am still without my product nor do I know if and when I will ever receive it. The website lists that all sales are final, which I could understand but I want a total refund since I have failed to even receive my order. Reviews on their own website indicate that that is the case with many more people never receiving their order and never getting help. This place needs to be shut down for scamming people.Desired Settlement: I want a total refund. If you list that orders can take between 7-10 business days to ship out and hold yourselves accountable to having more than enough time to ship out that order and fail then that 7-10 business day wait requirement is void, as should be the final sale listing. Why should I wait more than the time you alot yourself and you not be required to get my order to me but me be required to still pay you? Awful!

Business

Response:

Customer's package has been delivered via USPS tracking number [redacted]