Moore-Built Construction & Restoration, Inc.

We have processed gift card(s) in the amount of $for our customer which will be sent via mailOur customer should receive this in 7-business daysPlease ensure he is logging out of the Kohl's App after every individual use, as well as updating his password every couple months to ensure this does not happen in the future

We apologize for the inconvenience our customer has experiencedThe tracking for the Women's Columbia Solid Fleece Jacket indicates this item will be delivered on January 6, to the customer's correct addressAs a courtesy, we applied a $credit to our customer's account
for the inconvenience they have experiencedThis adjustment will reflect on the account billing statement

We are more than happy to research our
customer's concernWe *** partner with our marketing department, and once a
response is received, we *** reach out to our customer, via
phone, to advise
them of our resolution

We
apologize for the disappointmentWe verified the Kohls.com order ending in
was lost in transitAs such, on February 27, we credited the full order
in the amount of $36.59, which will post to the Kohl's Charge card ending in
in an average of seven daysBlue Kohl's Cash in the
amount of $was
also issued, via email, with a redemption period of days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Kohl's claimed to have "resolved this matter accordingly". There has been no resolution. They have done nothingThis situation was caused by Kohl's and they are doing nothing to resolve it. I don't think my request is unreasonable. If they are unwilling to take further action I would like this complaint to listed as "unresolved"
Regards,
*** ***

We have processed a return for Kohls.com order #*** on 12/21/15, back to the customer's VISA ending in We advise our customer to allow 10-business days for the credit to appearAlso, we advise the customer to update their Kohls.com shopping profile before placing future
orders

Upon
review of Kohls.com order # *** we are able to confirm a return was
processed back to the customer Kohl’s Charge account on 06/07/Please allow
7-business days to receive thisWe apologize for any inconvenience

We
apologize for the frustrationWe will add a $credit on the next
Kohls.com order, in compensation for the lost Kohl's Cash, which will be applied to the payment method used after the order is submittedTo use this credit,
please contact Kohls.com, via phone, at ###-###-####, and
reference the email
address and phone number used on your Kohls.com shopping account

We
apologize for the frustrationSince we have confirmation that UPS successfully
picked these items up, we have processed a credit for the two
items on November 2, in the amount of $163.87, which will post to the Kohl’s
Charge card ending in *** in an average of seven daysOur customer
is welcome to call Kohls.com, at 1-800-564-5740, where we are able to replace both items,
at the same price originally paid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I reject their offer as their response in no way acknowledges the negligence of their employee who received the lost and found property (my ring) and through whose gross negligence the ring was lost or stolen while n Kohl's custody
Regards,
*** ***

We apologize for the inconvenience and frustration our customer experienced in regards to Order We have processed a refund in the amount of $to the VISA ending in Please advise our customer to please allow 7-business days for it to reflect on their credit card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Why would I need to reapply for a rebate that I was already approved for and acceptable plus is no longer accepting rebates due to time frame? Why would I need to resubmit when it was not my error? That does not make sense nor seem fair at all, all I am asking is for my rebate card to be reissued
Regards,
Stephanie ***

We apologize for the inconvenience and frustration our customer experienced due to not receiving an item from her Order We would like to send our customer a gift card for $for the Kohl's Cash tendered on her orderIf the customer agrees, please have them confirm by replying with
their mailing address

Our customer has reached out to our Executive Offices and is working
directly with one of our Executive Advisors

We have processed a credit in the amount of $to the customer tender on her online Order ***Please advise our customer to allow 7-business days to receive

We apologize for the inconvenience our customer has experiencedAs of 1/04/16, we processed a $return for one Wild Wheels Building SetThis adjustment will reflect on the account statementThe other two Wild Wheels Building Set and piece Essentials Value set we are in the process
of refunding these items and the refund will also show on the account statementDue to the inconvenience our customer has experienced, we mailed a $gift card that our customer may use in-store or onlineWe sincerely apologize for any frustration our customer has experienced we want to assure our customer that we have taken actions to improve our servicing based on their concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
How can the matter be resolved when I still haven't gottenMy check and I have a receipt but you have to verify my purchase that you owe me money? I will keep filling until I get my money back your company has stolen and will keep writing bad reviews on any page I can over and over again aboit everything g that has been said and the emails sent to me
Regards,
*** ***

We have processed a refund for our customer in the amount of
$40.52, which
will be applied to the Mastercard ending in *** Please advise our customer to
please allow 7-business days for it to reflect on their credit cardAlso, our customer was emailed Kohl's Cash in the amount of $which was sent via email

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
You are offering me a $gift cardI spent $on two items that were sent to me broken? So I loose money for this? I dont have my gifts for my mother Ive been waiting for for nearly a month now, because as I informed you, your packaging caused both items to break both times PLUS I have pictures upon delivery to prove itAlso, I sliced my finger open and still have the scar on my finger to prove it I can send you a picture of right nowNo, this is not acceptableYou've take ZERO responsibility for the broken items as well as what your packaging caused to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***