Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
After calling ###-###-####, the number provided in the response, on Jan 2nd, 2016, 4:50PM, the representative Ms*** told me the gift card is not refundableMy only option, according to kohl's policy, is coming back to the store I purchased the card, and activate the card thereIn my opinion, the option will incur about dollars traveling back to the store I purchased the card, which is far beyond the card value.Now I attach the receipt and card information, and am asking for your further consideration
Regards,
*** **

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I am simply accepting this because I want to be done with this situation, and it has become increasingly clear that Kohl's will never take responsibility for their actions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
That return that was processed for April 13th for $on the 13th was for a pair of Nike shoesA completely separate transactionI want the full amount refunded to my Kohls charge for the purchase of the flat iron in the amount of $
Regards,
*** ***

At this time we advise the customer to respond with an
official bank statement for further research

We apologize for the inconvenience and frustration our customer experienced in regards to Order We have processed a refund in the amount of $to the VISA ending in Please advise our customer to please allow 7-business days for it to reflect on their credit card

We have processed a refund for our customer in the amount of
$40.52, which
will be applied to the Mastercard ending in *** Please advise our customer to
please allow 7-business days for it to reflect on their credit cardAlso, our customer was emailed Kohl's Cash in the amount of $which was sent via email

We apologize for the inconvenience our customer has experiencedAs of 1/04/16, we processed a $return for one Wild Wheels Building SetThis adjustment will reflect on the account statementThe other two Wild Wheels Building Set and piece Essentials Value set we are in the process
of refunding these items and the refund will also show on the account statementDue to the inconvenience our customer has experienced, we mailed a $gift card that our customer may use in-store or onlineWe sincerely apologize for any frustration our customer has experienced we want to assure our customer that we have taken actions to improve our servicing based on their concerns

Revdex.com: They have never issue me any form of refundthey have not any merchandise credit eitherThey need to send me my refund
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Sue ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was actually told on Thursday December 14th that my money would be returnedNothing has been returned. Since then I have made several attempts to contact Kohls to find out why I just couldn't get the item I purchased as it was a Christmas gift and I didn't have time to go find anotherNor will I spend more of my money when there has been no satisfactionI have yet to get a reply. So as of today, there still has not been satisfaction on this whole ordeal
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not accept their responseI was issued a return receipt in the amount of ( see attachment)I was told that was the amount I would receive in a check from Kohl Corporate, not $
Regards,
Allan ***

We apologize for any misinformation the customer received
regarding their non-receipted returnOur Corporate Refund Department was able
to locate two out of the five items from the customer’s non-receipted return
Our Corporate Refund Department adjusted the refund to what was paid out
of
pocket for those two itemsThe remaining three items were left at the price
reflected on the return receipt, because we were unable to locate these
transactionsA Kohl's Merchandise Credit was issued for the two adjusted items
and the three other items in order to keep Kohl's CashWe advise the customer
to reach out to this department directly for any additional assistanceThey
can be reached at ###-###-####Due to higher call volume, customer may
experience longer hold timesWe apologize for any inconvenience

We
apologize for the disappointmentOn November 27, we credited our customer, in
compensation for the incorrect item that was delivered, in the amount of
$32.72, which will post in an average of seven days to our customers VISA card
ending in ***She is more than welcome to process a reorder
for this item if it becomes
available for purchase in the future; however, we are unable to determine when,
or if, we will receive additional inventory

Upon review of our customer's concern, it appears we have processed a refund for our customer and also replaced her order with Order At this time, we consider this customer inquiry resolved

It does state on the Kohl's Cash, if merchandise purchased earning Kohl's Cash coupon is subsequently returned or price adjusted, the value of the Kohl's Cash previously earned will be deductedOur customer can also refer to the following link for more
information. https://cs.kohls.com/app/answers/detail/a_id/125Kohl's does stand by it's Kohl's Cash policy and at this time, we do consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Kohl's claimed to have "resolved this matter accordingly". There has been no resolution. They have done nothingThis situation was caused by Kohl's and they are doing nothing to resolve it. I don't think my request is unreasonable. If they are unwilling to take further action I would like this complaint to listed as "unresolved"
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI didn't expect any additional monetary funds, but wanted kohl's to know that poor customers service is costing them customers
Regards,
*** ***

We
apologize for the frustrationWe will add a $credit on the next
Kohls.com order, in compensation for the lost Kohl's Cash, which will be applied to the payment method used after the order is submittedTo use this credit,
please contact Kohls.com, via phone, at ###-###-####, and
reference the email
address and phone number used on your Kohls.com shopping account

We apologize for the disappointmentA $credit was issued to the customer's order as promised