Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was actually told on Thursday December 14th that my money would be returnedNothing has been returned. Since then I have made several attempts to contact Kohls to find out why I just couldn't get the item I purchased as it was a Christmas gift and I didn't have time to go find anotherNor will I spend more of my money when there has been no satisfactionI have yet to get a reply. So as of today, there still has not been satisfaction on this whole ordeal
Regards,
*** ***

Did not receive specific resolution to my issue. Thank youTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[i asked to speak to the highest person up and their contact infoTo assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Please let Mr*** know that Kohl’s offers promotional events designed to provide our customers with exceptional value, and we pride ourselves on the incredible savings we offer. Decisions with respect to the establishment of prices for Kohl’s merchandise are made by Kohl’s
merchandise buyers from corporate headquarters in WisconsinPrices are established on a chain-wide basisEach Kohl’s buyer is responsible for a very narrow range of merchandise, which allows them to be experts in their product categoriesWhen determining pricing, including any necessary price changes, the buyers consider a number of factors, including the regular prices of Kohl’s competitors for similar merchandise as well as Kohl’s costs for the goods being sold. Our pricing and advertising accuracy are very important to usUnfortunately, from time to time, human error prevents us from achieving the perfection for which we always striveIf you would like me to check the pricing on any particular item, please kindly provide more detailed product information (for example, Brand, Style name, SKU or UPC #) and I will be happy to further research your concerns.Please let our customer know that in accordance with our industry-leading return policy and our desire to keep our loyal customers completely satisfied with their shopping experiences, we would be more than happy to facilitate a return and full refund if he is not completely satisfied with any of his purchases

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

On January 16, our records indicate the customer spoke with Kohl's Corporate Refund Department, where it was stated that a Kohl's Merchandise Credit (KMC) will be issued in the amount of $As such, please allow an average of 7-days to receive this, via mail

We apologize for the disappointmentA $credit was issued to the customer's order as promised

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Sue ***

Our
records indicate the amount of Kohl's Cash received from the return was
correctWhen redeeming Kohl’s Cash, the value of the coupon is prorated across
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text-decoration-float:none;word-spacing:0px"> each line
itemAs the purse was the most expensive item purchased in the transaction,
the majority of the Kohl's Cash was used to pay for thisConsequently, when
the item was returned, the same amount of Kohl's Cash that was used to pay for
the item, $39.60, was refunded back in the form of Blue Kohl's Cash, which is
valid for days from the date of issueAs such, we respectfully decline the
desired settlement request

We have forwarded the customer's e-mail address *** to our Systems Team to unsubscribe the customer from any further Kohl's Rewards e-mailsWe apologize for any inconvenience

Upon review of our customer's concern involving Order It shows we are able to process a return in the form of a Kohl's Merchandise Credit in the amount of $Please advise our customer to allow 5-business days to receive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This item was in stock the first two times I inquired about the missing packageI spend A LOT of money with Kohl’s and I will assure you that I will not be spending anymore if I do not receive this itemThe customer service on Kohl’s end has simply been atrocious from the beginning. By comparison, I had a missing package with Amazon and within two clicks of a mouse after logging in I had a replacement on the way to meIt certainly seems that your internal workings have made this out to be more difficult than it needs to beYou had the opportunity to replace the item several times and never did
Regards,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID 11867718, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate Kohl's stating they will be in contact with the rebate departmentHowever, it does not bring the matter to a closeI have spent many hours attempting to get a resolution with the rebate department and it has gone nowhereI'm afraid if I accept the resolution for this complaint I will never get a response I would like to get the rebate successfully processed as soon as possibleI've followed all of Kohl's terms and I hope they will honor the rebate on their end.
Regards,
Greg B***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not accept their responseI was issued a return receipt in the amount of ( see attachment)I was told that was the amount I would receive in a check from Kohl Corporate, not $
Regards,
Allan ***

We apologize for the inconvenience and frustration our customer
experienced on their recent store visitIt appears our customer is working
directly with an advisor in our Executive offices and we have agreed to mail out
our customer a $gift cardAt this time, we consider this matter
closed

We
apologize for the disappointmentOn November 27, we credited our customer, in
compensation for the incorrect item that was delivered, in the amount of
$32.72, which will post in an average of seven days to our customers VISA card
ending in ***She is more than welcome to process a reorder
for this item if it becomes
available for purchase in the future; however, we are unable to determine when,
or if, we will receive additional inventory

We
apologize for the frustrationOn December 14, we restored the value of all
four gift cards, in the amount of $200.00, that were used on Kohls.com order
ending in As the item that was attempted to order is now out stock, you
are more than welcome to use the gift cards on virtually any
other product in
store or on Kohls.com

We regret there were shipping delays for the customer's Kohls.com order #At this time our records show all the customer's merchandise has been deliveredAdditionally, the customer was provided an extra Kohl's Yes You Rewards points for the delayWe apologize for any
inconvenience

It does state on the Kohl's Cash, if merchandise purchased earning Kohl's Cash coupon is subsequently returned or price adjusted, the value of the Kohl's Cash previously earned will be deductedOur customer can also refer to the following link for more
information. https://cs.kohls.com/app/answers/detail/a_id/125Kohl's does stand by it's Kohl's Cash policy and at this time, we do consider this matter closed

Upon review of our customer's concern, it appears we have processed a refund for our customer and also replaced her order with Order At this time, we consider this customer inquiry resolved