Moore-Built Construction & Restoration, Inc.

On January 16, our records indicate the customer spoke with Kohl's Corporate Refund Department, where it was stated that a Kohl's Merchandise Credit (KMC) will be issued in the amount of $As such, please allow an average of 7-days to receive this, via mail

We apologize for the inconvenience and frustration our customer
experienced on their recent store visitIt appears our customer is working
directly with an advisor in our Executive offices and we have agreed to mail out
our customer a $gift cardAt this time, we consider this matter
closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***As I stated numerous times before the visa card was disregarded after the purchase was madeI have told every single representative this when I called before and was reassured that I will get store credit so I can repurchase the itemsEven though the amount you are offering is not the accurate amount I will accept because I have been going back and forth with your company since August of last yearIt is very disappointing that I am a former employee oh Kohl’s that is experiencing this kind of treatment
Regards,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID 11867718, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate Kohl's stating they will be in contact with the rebate departmentHowever, it does not bring the matter to a closeI have spent many hours attempting to get a resolution with the rebate department and it has gone nowhereI'm afraid if I accept the resolution for this complaint I will never get a response I would like to get the rebate successfully processed as soon as possibleI've followed all of Kohl's terms and I hope they will honor the rebate on their end.
Regards,
Greg B***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Why would I need to reapply for a rebate that I was already approved for and acceptable plus is no longer accepting rebates due to time frame? Why would I need to resubmit when it was not my error? That does not make sense nor seem fair at all, all I am asking is for my rebate card to be reissued
Regards,
Stephanie ***

Upon
review of Kohls.com order # *** we are able to confirm a return was
processed back to the customer Kohl’s Charge account on 06/07/Please allow
7-business days to receive thisWe apologize for any inconvenience

Our goal is to ship orders as quickly as possibleminutes after an order is placed, we are unable to modify the shipping addressThis information is listed on Kohls.comWe are unable to accommodate the customer's request to refund Kohls.com order #***, as the shipping information
is not an Kohl's errorWe advise the customer contact the individual at the residence to retrieve the merchandiseWe apologize for any disappointment

Did not receive specific resolution to my issue. Thank youTell us why here

Upon review of our customer's concern involving Order It shows we are able to process a return in the form of a Kohl's Merchandise Credit in the amount of $Please advise our customer to allow 5-business days to receive

Please let Mr*** know that Kohl’s offers promotional events designed to provide our customers with exceptional value, and we pride ourselves on the incredible savings we offer. Decisions with respect to the establishment of prices for Kohl’s merchandise are made by Kohl’s
merchandise buyers from corporate headquarters in WisconsinPrices are established on a chain-wide basisEach Kohl’s buyer is responsible for a very narrow range of merchandise, which allows them to be experts in their product categoriesWhen determining pricing, including any necessary price changes, the buyers consider a number of factors, including the regular prices of Kohl’s competitors for similar merchandise as well as Kohl’s costs for the goods being sold. Our pricing and advertising accuracy are very important to usUnfortunately, from time to time, human error prevents us from achieving the perfection for which we always striveIf you would like me to check the pricing on any particular item, please kindly provide more detailed product information (for example, Brand, Style name, SKU or UPC #) and I will be happy to further research your concerns.Please let our customer know that in accordance with our industry-leading return policy and our desire to keep our loyal customers completely satisfied with their shopping experiences, we would be more than happy to facilitate a return and full refund if he is not completely satisfied with any of his purchases

We apologize for the missing package and can confirm a refund for the socks and handbag was issued on January 11, A credit for the return will be applied to the customer's original method of tenderIf the customer used Kohl's Cash or a Kohl's Rewards Certificate, a refund will be issued in
the form of a Kohl's Merchandise CreditWe ask the customer allow seven business days to receive a credit to her credit card and ten days to receive the Kohl's Merchandise Credit

We regret there were shipping delays for the customer's Kohls.com order #At this time our records show all the customer's merchandise has been deliveredAdditionally, the customer was provided an extra Kohl's Yes You Rewards points for the delayWe apologize for any
inconvenience

We recognize the importance of providing great service at all timesWe make every effort to ensure that interactions with our associates are more than satisfactory and that customer's receive outstanding customer serviceOur customers are very important in our continued growth and success, and our
priority is customer satisfaction in all levels of serviceWe expect our associates to be knowledgeable, accessible and courteous at all timesWe regret that this was not the case and we are sorry our associates did not provide the service anticipated.Our records show a credit for the customer's missing item from Kohls.com order #*** was processed on 12/11/We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe apologize for any inconvenience

We have processed a credit back to the customer's MasterCard ending in 0691, for Kohls.com order #3571180198, on 11/04/We advise our customer to allow 7-business days for the credit to appearWe apologize fro any inconvenience

We
apologize for the disappointmentAs the original purchase was made over
months ago, we are unable to credit the return to the original form of tender
However, on February 26, we issued a Kohl's Merchandise Credit (KMC) for the
return in the amount of $466.39, which will be delivered, via
mail, in an
average of 7-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This item was in stock the first two times I inquired about the missing packageI spend A LOT of money with Kohl’s and I will assure you that I will not be spending anymore if I do not receive this itemThe customer service on Kohl’s end has simply been atrocious from the beginning. By comparison, I had a missing package with Amazon and within two clicks of a mouse after logging in I had a replacement on the way to meIt certainly seems that your internal workings have made this out to be more difficult than it needs to beYou had the opportunity to replace the item several times and never did
Regards,
*** ***

We
apologize for the frustrationSince we have confirmation that UPS successfully
picked these items up, we have processed a credit for the two
items on November 2, in the amount of $163.87, which will post to the Kohl’s
Charge card ending in *** in an average of seven daysOur customer
is welcome to call Kohls.com, at 1-800-564-5740, where we are able to replace both items,
at the same price originally paid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.I was very clear in explaining that the Kohl's Cash on both transaction was exactly day laterAs a retailer they should have been forthright in telling me about the opportunity to receive the reward on the very next day and if I decided to shop anyway that would have been my decisionI am on a budget so if I had that information I would have shopped a day laterAs far as the $coupon I was very clear to express my concern that if the coupon had already been used then why would they send a duplicate only to humiliate and embarrass me the customer while in line making a purchaseAs a department store they can't possibly think that the customer has the ability to scan a coupon to determine if it is valid or not all I could see was that it would not expire until November 2, I do not believe any of these actions are justified because as a customer I should have known about the sale that would occur one day later and I should not have received a duplicate coupon of something that had been previously usedI am not satisfied with their answer there is absolutely no excuseI also contacted Kohl's customer service and was told that they are aware of their glitch in the system in regards to these internet coupons which are causing confusion for the customer as a result they need to stand by their faults and do something worthwhile about it because no one should ever have to experience what I experienced on that dayI was embarrassed and humiliated to say the least
Regards,
*** ***

After reviewing the provided receipts, we are able to determine that the 10/07/15, and the 10/21/transactions did not earn Kohl's Cash because these purchases were not made during Kohl's Cash earning periods Kohl's registers do not issue Kohl's Cash during non-earning periodsWe are
unable to comply with the customer's request for Kohl's Cash, as she did not earn this promotion. Additionally, we reviewed the customer's concerns regarding her $Kohl's Rewards couponOur records show the customer did indeed redeem this coupon on 10/07/We hope this information is helpful

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaintWhile I did speak with someone in the executive office, they took no action to resolve the problem, nor did they provide any discount on the order. Since the time I filed the complaint, we realized we had received another item from Kohls that still had the security tag on it, so the problem is actually now worse, not better
Regards,
*** ***