Moore-Built Construction & Restoration, Inc.

Upon review of our customer's concern, it appears Order with tracking number 1Zwas deliveredPlease have the customer confirm if this has been received, if not, so we may initiate a trace with UPS

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***As I stated numerous times before the visa card was disregarded after the purchase was madeI have told every single representative this when I called before and was reassured that I will get store credit so I can repurchase the itemsEven though the amount you are offering is not the accurate amount I will accept because I have been going back and forth with your company since August of last yearIt is very disappointing that I am a former employee oh Kohl’s that is experiencing this kind of treatment
Regards,
*** ***

After reviewing the provided receipts, we are able to determine that the 10/07/15, and the 10/21/transactions did not earn Kohl's Cash because these purchases were not made during Kohl's Cash earning periods Kohl's registers do not issue Kohl's Cash during non-earning periodsWe are
unable to comply with the customer's request for Kohl's Cash, as she did not earn this promotion. Additionally, we reviewed the customer's concerns regarding her $Kohl's Rewards couponOur records show the customer did indeed redeem this coupon on 10/07/We hope this information is helpful

Revdex.com: They have never issue me any form of refundthey have not any merchandise credit eitherThey need to send me my refund
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.I was very clear in explaining that the Kohl's Cash on both transaction was exactly day laterAs a retailer they should have been forthright in telling me about the opportunity to receive the reward on the very next day and if I decided to shop anyway that would have been my decisionI am on a budget so if I had that information I would have shopped a day laterAs far as the $coupon I was very clear to express my concern that if the coupon had already been used then why would they send a duplicate only to humiliate and embarrass me the customer while in line making a purchaseAs a department store they can't possibly think that the customer has the ability to scan a coupon to determine if it is valid or not all I could see was that it would not expire until November 2, I do not believe any of these actions are justified because as a customer I should have known about the sale that would occur one day later and I should not have received a duplicate coupon of something that had been previously usedI am not satisfied with their answer there is absolutely no excuseI also contacted Kohl's customer service and was told that they are aware of their glitch in the system in regards to these internet coupons which are causing confusion for the customer as a result they need to stand by their faults and do something worthwhile about it because no one should ever have to experience what I experienced on that dayI was embarrassed and humiliated to say the least
Regards,
*** ***

We recognize the importance of providing great service at all timesWe make every effort to ensure that interactions with our associates are more than satisfactory and that customer's receive outstanding customer serviceOur customers are very important in our continued growth and success, and our
priority is customer satisfaction in all levels of serviceWe expect our associates to be knowledgeable, accessible and courteous at all timesWe regret that this was not the case and we are sorry our associates did not provide the service anticipated.Our records show a credit for the customer's missing item from Kohls.com order #*** was processed on 12/11/We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountWe apologize for any inconvenience

We will be more than happy to research our customer's concernCan the customer please verify which store location this occurred

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, This is all I was trying to accomplish with the first four phone calls and I am still very disappointed that I had to file the complaint in order to get the response I needed and was only fair to meI would highly recommend that Kohl's take a very close look at the way things were handled for myself and apparently others in regards to their online serviceDue to the fact that this has been such a nightmare for me, I still do not intend to use Kohl's.com for home delivery ever again, however, I do accept the resolution offered.
Regards,
*** ***

We
stand behind our previous responses and consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowYou no longer offer these particular sneakers?!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have processed a credit back to the customer's MasterCard ending in 0691, for Kohls.com order #3571180198, on 11/04/We advise our customer to allow 7-business days for the credit to appearWe apologize fro any inconvenience

We apologize for any misinformation the customer received
regarding their non-receipted returnOur Corporate Refund Department was able
to locate two out of the five items from the customer’s non-receipted return
Our Corporate Refund Department adjusted the refund to what was paid out
of
pocket for those two itemsThe remaining three items were left at the price
reflected on the return receipt, because we were unable to locate these
transactionsA Kohl's Merchandise Credit was issued for the two adjusted items
and the three other items in order to keep Kohl's CashWe advise the customer
to reach out to this department directly for any additional assistanceThey
can be reached at ###-###-####Due to higher call volume, customer may
experience longer hold timesWe apologize for any inconvenience

We
apologize for the disappointmentAs the original purchase was made over
months ago, we are unable to credit the return to the original form of tender
However, on February 26, we issued a Kohl's Merchandise Credit (KMC) for the
return in the amount of $466.39, which will be delivered, via
mail, in an
average of 7-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaintWhile I did speak with someone in the executive office, they took no action to resolve the problem, nor did they provide any discount on the order. Since the time I filed the complaint, we realized we had received another item from Kohls that still had the security tag on it, so the problem is actually now worse, not better
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI didn't expect any additional monetary funds, but wanted kohl's to know that poor customers service is costing them customers
Regards,
*** ***

Our goal is to ship orders as quickly as possibleminutes after an order is placed, we are unable to modify the shipping addressThis information is listed on Kohls.comWe are unable to accommodate the customer's request to refund Kohls.com order #***, as the shipping information
is not an Kohl's errorWe advise the customer contact the individual at the residence to retrieve the merchandiseWe apologize for any disappointment

We regret to learn of the customer's disappointment with our Kohl's Cash promotion I can confirm that if a customer returns merchandise from a purchase that earned Kohl’s Cash, the customer will get a refund in the form of original payment, and it will decrease the value of the
Kohl’s Cash. If the Kohl’s Cash has already been used, the customer will get a refund in the form of their original payment, and the amount of the Kohl’s Cash will be deducted from the return amount. If the customer is making a return or price adjustment on an item you bought with Kohl's Cash, the value of the Kohl's Cash coupon will be returned as a Kohl's Merchandise CreditWe provide details of our policy on each Kohl's Cash coupon and online at Kohls.com

We
respectfully decline to issue a checkHowever, on December 5, we issued a
Kohl's Merchandise Credit (KMC), via mail, in compensation for the return of
SKU ***, in the amount of $Please allow an average of 7-business
days to receive thisAs such, we consider this matter resolved