Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience and frustration our customer experienced due to not receiving an item from her Order We would like to send our customer a gift card for $for the Kohl's Cash tendered on her orderIf the customer agrees, please have them confirm by replying with
their mailing address

We will be more than happy to research our customer's concernCan the customer please verify which store location this occurred

Upon review of our customer's concern, it appears Order with tracking number 1Zwas deliveredPlease have the customer confirm if this has been received, if not, so we may initiate a trace with UPS

We have forwarded the customer's e-mail address *** to our Systems Team to unsubscribe the customer from any further Kohl's Rewards e-mailsWe apologize for any inconvenience

In order to research our customer's concern further, we would need them to confirm the order number in questions, if possiblePlease have the customer confirm if Order 1302546657 is the order in question

We
apologize for the frustrationOn December 14, we restored the value of all
four gift cards, in the amount of $200.00, that were used on Kohls.com order
ending in As the item that was attempted to order is now out stock, you
are more than welcome to use the gift cards on virtually any
other product in
store or on Kohls.com

Our customer has reached out to our Executive Offices and is working
directly with one of our Executive Advisors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowYou no longer offer these particular sneakers?!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[i asked to speak to the highest person up and their contact infoTo assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We regret to learn of the customer's disappointment with our Kohl's Cash promotion I can confirm that if a customer returns merchandise from a purchase that earned Kohl’s Cash, the customer will get a refund in the form of original payment, and it will decrease the value of the
Kohl’s Cash. If the Kohl’s Cash has already been used, the customer will get a refund in the form of their original payment, and the amount of the Kohl’s Cash will be deducted from the return amount. If the customer is making a return or price adjustment on an item you bought with Kohl's Cash, the value of the Kohl's Cash coupon will be returned as a Kohl's Merchandise CreditWe provide details of our policy on each Kohl's Cash coupon and online at Kohls.com

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We
stand behind our previous responses and consider this matter closed

We
respectfully decline to issue a checkHowever, on December 5, we issued a
Kohl's Merchandise Credit (KMC), via mail, in compensation for the return of
SKU ***, in the amount of $Please allow an average of 7-business
days to receive thisAs such, we consider this matter resolved

We have processed a return for Kohls.com order #*** on 12/21/15, back to the customer's VISA ending in We advise our customer to allow 10-business days for the credit to appearAlso, we advise the customer to update their Kohls.com shopping profile before placing future
orders

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I reject their offer as their response in no way acknowledges the negligence of their employee who received the lost and found property (my ring) and through whose gross negligence the ring was lost or stolen while n Kohl's custody
Regards,
*** ***

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
You are offering me a $gift cardI spent $on two items that were sent to me broken? So I loose money for this? I dont have my gifts for my mother Ive been waiting for for nearly a month now, because as I informed you, your packaging caused both items to break both times PLUS I have pictures upon delivery to prove itAlso, I sliced my finger open and still have the scar on my finger to prove it I can send you a picture of right nowNo, this is not acceptableYou've take ZERO responsibility for the broken items as well as what your packaging caused to me
Regards,
*** ***

Our
records indicate the amount of Kohl's Cash received from the return was
correctWhen redeeming Kohl’s Cash, the value of the coupon is prorated across
0px;text-decoration-style: initial;
text-decoration-float:none;word-spacing:0px"> each line
itemAs the purse was the most expensive item purchased in the transaction,
the majority of the Kohl's Cash was used to pay for thisConsequently, when
the item was returned, the same amount of Kohl's Cash that was used to pay for
the item, $39.60, was refunded back in the form of Blue Kohl's Cash, which is
valid for days from the date of issueAs such, we respectfully decline the
desired settlement request

We have processed a credit in the amount of $to the customer tender on her online Order ***Please advise our customer to allow 7-business days to receive