Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate you reviewing the notes on the case - calls, emails, and social mediaDid you happen to have a running timer on all of those interactions? While I do appreciate your acknowledgement of the extenuating circumstance and offer of a $gift cardIn terms of compensation, that is not nearly appropriateMy wife, son, and I combined can't count the amount of times we've had to interact with your colleagues and time after time being told that we're wrongI have NEVER in my entire life dealt with a company who has an overwhelming amount of documentation and proof of wrong doing presented to them yet an utter refusal to acknowledge wrong doing or responsibilityI would encourage you to pass along my information to someone in the executive office if you are unable to offer anything significantly more than what you've put forth
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Adam ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Sorry I didn't noticed there was refund on my credit cardBut I used discover deals "off 30" on each order, order number: 7443584689,3830144296, they didn't refund my $
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Please inform our customer that once the valid through date has passed her card will be void and unfortunately will not be replacedIf the valid through date has not passed, please have our customer reach back out and we we would be more than happy to assist her

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Kohls, corporation is giving me an upgraded tv It was greatly appreciated Also, I was able to talk to someone different, who was very respectful
Regards,
*** ***

Our records show the customer's Kohl's Cash coupon was e-mailed to ***.***, with no notification that the coupon was undeliverableIt was noted by our Kohls.com associate that we would honor a $Kohl's Cash credit on a future Kohls.com orderAt this time we advise the
customer to reply with her new Kohls.com order number, and we will credit her accordingly. Additionally, our records show we have forwarded the customer $opt our coupon request to our Marketing Department for re-issue on 01/23/We advise our customer to allow 10-business days to receive this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I told earlier I am dissatisfied with the resolution, it is upto Kohls how they can handle it
Regards,
Ranajit ***

Upon review of our customer's concern, it does show on our end we have
advised the customer on numerous occasions that we can assist our customer in
placing a new order and applying the $or the customer can place it and we
would still honor her a credit

We respectfully decline this requestAs we stand behind our previous decision, we consider this matter closed

Our records indicate a return was processed on 09/04/We
advise the customer to allow 7-days to receive thisWe apologize for the
inconvenience

We apologize for the inconvenience our customer has experienced. While in most cases out of stock merchandise is reflected prior to the checkout process, there are situations when an out of stock item may not be evident until the order picking processThis can be attributed to high order
volume, damages, etc. When an item is canceled before the order ships, the customer is not charged for that itemThe customer may submit an order or they may call ###-###-#### to have an order submitted for items they would like to purchase

We apologize for the inconvenience our customer has experiencedIf the customer would please provide the number listed on the back of the Kohl's Merchandise Credit, we will be able to further research the customer's concern

Is the customer able to specify what exactly is defective with the shoes so we can further address her concern

We are more than happy to address our customer's concernsWe just need more information from our customer. • How was the Kohl's Cash reissued?• Can the customer attach an image of the Kohl's Cash, the front and back if possible

Kohl's works hard to provide low prices on this Site as well as in Kohl's storesHowever, merchandise and promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesKohls.com sale event dates and changes to sale prices are based on Central TimePrices and
availability are subject to change without noticeWe apologize for any inconvenience this may have caused

We
apologize for the disappointmentOn January 27, Kohl's Executive Office
contacted the customer, via phone, to resolve the concernConsequently, the
item was refunded in the amount of $41.42, which will post to the VISA card
ending in in an average of seven daysBlue Kohl's Cash in the
amount of
$was also issued, via email, with a redemption period of days

We
apologize for the disappointmentWith an original receipt, the customer will
receive a refund or even exchangeIf a receipt is not present but the
transaction was paid with a Kohl's Charge or any other major credit card, or a
Yes2You Rewards account was added to the transaction, we can look
up the purchase
and issue a refundOtherwise, a Kohl’s Merchandise Credit (KMC) based on the
lowest week sale price will be issuedPlease visit the following link to see
our return policy in detail, https://cs.kohls.com/app/answers/detail/a_id/893/kw/return

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi,Please escalate this case to a Kohls corporate refund manager/director, as I have order #s, attached, that substantiate a refund back to my credit card VISA or Kohls Charge or a refund checkThe Nunn Bush Alex shoes are manufactured by manufacturer, Nunn Bush, exclusively for KohlsAs this item was not able to purchased elsewhere and they accepted the three pairs of shoes at their Menifee, CA location, in addition to their return receipt given to me for the return stating 'CORP Refund', they should not be allowed to redefine what a 'refund' isApparently, their definition of a refund is a merchandise credit, check or credit back to a Kohls charge card??? Please send them the Google definition of 'Refund', please: "pay back (money), typically to a customer who is not satisfied with goods or services bought; a repayment of a sum of money, typically to a dissatisfied customer."All shoes were placed via online orders using the same name and email address over the past 1-yearsAnd they (KOHLS) are now deleting customer purchasing transaction data more than a mere months old??? I can only attach up to (4) attachments, I can send the return receiptThank you for your help in obtaining a resolution for this frivolous matter
Regards,
*** ***

We apologize for the inconvenience our customer experienced with online Order We have processed a credit in the amount of $which will be applied to the Visa ending in Please advise our customer to please allow 7-business days for it to appear on her credit card