Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience our customer has experiencedIf the customer would please provide the number listed on the back of the Kohl's Merchandise Credit, we will be able to further research the customer's concern

We respectfully decline this requestAs we stand behind our previous decision, we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Sorry I didn't noticed there was refund on my credit cardBut I used discover deals "off 30" on each order, order number: 7443584689,3830144296, they didn't refund my $
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize for the delayAs a package from the Kohls.com order ending in *** was lost in transit, we refunded the item in the amount of $154.55, which will post to the VISA card ending in *** in an average of seven daysBlue Kohl's Cash in the amount of $was also issued, via email, with
a redemption period of days

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate you reviewing the notes on the case - calls, emails, and social mediaDid you happen to have a running timer on all of those interactions? While I do appreciate your acknowledgement of the extenuating circumstance and offer of a $gift cardIn terms of compensation, that is not nearly appropriateMy wife, son, and I combined can't count the amount of times we've had to interact with your colleagues and time after time being told that we're wrongI have NEVER in my entire life dealt with a company who has an overwhelming amount of documentation and proof of wrong doing presented to them yet an utter refusal to acknowledge wrong doing or responsibilityI would encourage you to pass along my information to someone in the executive office if you are unable to offer anything significantly more than what you've put forth
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Adam ***

We have reached out to our customer directlyWe did process a return for our customer and applied a credit in the amount of $to the Visa ending in Please advise the customer to allow 7-business days for it to postWe apologize for the inconvenience the customer experienced due to not
receiving her item

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I told earlier I am dissatisfied with the resolution, it is upto Kohls how they can handle it
Regards,
Ranajit ***

Upon review of our customer's concern, it does show on our end we have
advised the customer on numerous occasions that we can assist our customer in
placing a new order and applying the $or the customer can place it and we
would still honor her a credit

We have processed a return for our customer's Order *** and will be mailing out a Kohl's Merchandise Credit for $We also emailed our customer a $Kohl's CashPlease advise our customer to allow 7-business days to receive via USPS

We apologize for the inconvenience our customer experienced with their recent Kohls.com orderUpon review, our customer has reached out to us via a different channel in which he was assisted by an Executive Advisor in our Executive OfficesAt this time, we do consider this matter
closed

Is the customer able to specify what exactly is defective with the shoes so we can further address her concern

We apologize for the inconvenience our customer has experienced. While in most cases out of stock merchandise is reflected prior to the checkout process, there are situations when an out of stock item may not be evident until the order picking processThis can be attributed to high order
volume, damages, etc. When an item is canceled before the order ships, the customer is not charged for that itemThe customer may submit an order or they may call ###-###-#### to have an order submitted for items they would like to purchase

We have agreed to apply a $credit to the American Express ending in Please advise our customer to allow 7-business days for this ot be applied to their credit account

We apologize for the inconvenience our customer experienced with online Order We have processed a credit in the amount of $which will be applied to the Visa ending in Please advise our customer to please allow 7-business days for it to appear on her credit card

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am a single Mother I was only able to get a few things for my children for Christmas and the thought that my order that I places on December would not get here in time ruined my Christmas with worry I spend ours on the pone with Kohl's and fex ex and all they did was blame each other and neither could tell me where or wen my package would come Meanwhile kohl's is advertizing all over the place that they would get people their gifts by Christmas guaranteed and that was a WEEK before Christmas! My life is difficult enough and Kohl's made it much, much more difficult
Regards,
*** ***

We
apologize for the disappointmentWe verified that a package in the Kohls.com
order ending in was lost in transitAs such, on January 9, we refunded
the missing items and issued Blue Kohl's Cash for a prorated amount of $58.80, which was
sent, via email, with a redemption period of
daysAdditionally, we credited
$8.95, in compensation for the shipping charge, which will post to the Master
Card ending in in an average of seven days. We respectfully
decline any additional reimbursement

We regret
to hear the store was experiencing system issues at the time the customer attempted
her returnRegrettably we are not
able to process in store returns via the
Revdex.comWe advise the customer to return to the store with her receipt for additionally
assistanceWe apologize for any inconvenience