Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I understand that on Kohl's cash paper, there is a printed expiration dateHowever, what I am questioning is the 10-days grace period policy on Kohl's cash after its expiration dateAgain, when anyone calls Kohls.com customer service, and asks about the Kohl's cash grace period, the automatic answering system states clearly about the 10-day grace period for expired kohl's cash to be used in local retail kohl's storeMoreover, it does not differentiate green kohl's cash and blue kohl's cashSo, why Kohl's won't accept my Kohls cash considering its 10-day grace period policy for expired kohl's cash?]
Regards,
*** **

Kohl's is proud to offer quality merchandise at a great
price with both our name brand and private label merchandiseWe regret to
learn that we have disappointed our customerIn accordance with Kohl's
standard practices, and our desire to keep our loyal customers completely
satisfied with
their shopping experiences, we would be more than happy to facilitate
a return and refund if the customer was not completely satisfied with their
purchaseWe apologize for any disappointment that this may have causedPlease
know that the customer’s concerns have reached a high level and their feedback
has been forwarded to our Buying Department for their internal review

We have processed a return for Kohls.com order #on 01/18/16, back to the customer's VISA ending in *** We advise our customer to allow 7-business days for the credit to appearWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I filed a complaint in Dec against Kohl's Case #***They responded and said they would give me a credit of $50.00, which they didThey also said my Fleece Jacket was on it's way to me and I would receive it Jan4thI have not received the jacket or any notice regarding the jacket
Regards,
*** *** I filed a complaint in Dec against Kohl's Case #***They responded and said they would give me a credit of $50.00, which they didThey also said my Fleece Jacket was on it's way to me and I would receive it Jan4thI have not received the jacket or any notice regarding the jacket

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I had a bunch of packing slips and was tearing them all up at onceThat is why it looks like other I scan the wrong at 1st
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I do have the Merchandise Credit Card, front and backI understand what their question is and I do have the card Are they goimg to issue me a new Merchandise Credit Card in the amount of $or pay me cashThis is the only way my complaint can be resolvedThe numbers on the card are as follows: UPC 4*** 2***1273under bar code the numbers are

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I wanted to clarify something. When I received a request via the Revdex.com complaint system from Kohl's to handle my complaint/situation outside the Revdex.com complaint system, I explicitly said I didn't want to do that. My reason for that was that it allows the company to hide its specific actions/handling of customer service issues from the Revdex.com complaint system, thereby keeping the Revdex.com somewhat out of the loop as well as other consumers who might benefit from seeing Kohl's treatment of customers. It is for that very reason I have uploaded, as an attachment, my email exchanges with *** ***, the Kohl's executive customer service agent who was assigned to, but didn't approximate handling my case. What I ordered from Kohl's was this: https://www.kohls.com/product/prd-1767989/pacific-coast-feather-4-in-queen-quilt...⇄ What I received from Kohl's is this: http://www.pacificcoast.com/luxury-eurorest-mattress-topper/MV-43394.html?referr...⇄ Note: I've also added a 2nd attachment showing the Pacific coast EuroRest I received from Kohls.com for the order I placed. Now, anyone that is not blind can see that what is pictured on Kohls.com is NOT what I received from Kohls.comfor the order I placed. What Kohls.com advertises is the Pacific Coast Queen Quilt Top Featherbed whereas what I received is the Pacific Coast EuroRest, link already provided (see also 2nd attachment) . Now, after providing Kohl's *** *** with the image of what I received from Kohls.com (Pacific Coast EuroRest) vswhat is pictured on the website (Pacific Coast "Queen Quilt Top Featherbed") he gave the following response: From 11/24/2017: "Hi Mr***, After extensive research, we have concluded that what there was no difference with what you purchased from Kohls.com and what you received." We've already established that I received the Pacific Coast EuroRest & what Kohls.com is advertising is the Pacific Coast Queen Quilt Top Featherbed. I don't know how anyone could look at the image of the product I received from Kohls.com which clearly says "Euro Rest" and has dark-colored stitching around the edges and conclude that what I received from Kohls.com is what I purchased given that the picture on the Kohls.com website shows NO dark-colored stitching and is clearly named the Queen Quilt Top Featherbed. *** *** refused to acknowledge what I received from Kohls.com was different than what is advertised. That is ABSOLUTELY IMPOSSIBLE. So, I called up Kohls.com customer service & spoke to a manager who acknowledged that what Kohls.com is selling is the Pacific Coast Queen Quilt Top Featherbed NOT the Pacific Coast EuroRest. *** * *** *** *** *** *** *** *** *** ** *** *** *** ***
*** ** ** *** *** *** *** *** I provided this information to *** *** & he again refused to acknowledge that what I received from Kohls.com is any different than what is advertised on the website IN THE FACE OF MY OWN PICTURE PROVING OTHERWISE. It is beyond idiocy. From *** *** 11/28/2017: " I have advised you that the product you received is the same product shown on Kohls.com..." Unreal.Regards,
*** ***

Our records show a return for Kohls.com order #*** was processed on 12/14/15, back to the customer's MasterCard ending in We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

We would like to confirm that we have forwarded this matter to our Marketing Department for the customer's immediate removal from any mailing listPlease be advised that it may take up to weeks for the change to take effect, and for the customer to stop receiving our circulars, as they are
printed to weeks in advance and are held at the post office until delivery dateWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is an absurdSimply going to the Kohls own rebate website and inputting my tracking number (all sent in the original message, but here it goes again: www.kohlsrebates.com tracking 710524712) clearly shows a $rebate amountThis is very disappointing
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
That return that was processed for April 13th for $on the 13th was for a pair of Nike shoesA completely separate transactionI want the full amount refunded to my Kohls charge for the purchase of the flat iron in the amount of $
Regards,
*** ***

We have processed a refund in full for our customer in regards to Order in the amount of $Please advise our customer to allow 7-business days for this to post to the Visa ending in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am very upset with the vague "we are sorry" yes they are sorry! Their "offer" to replace the tv was two options one was a tv for $1,in which I had to pay an additional $(which I do not have on my credit card) and they would reimburse me, they would not give me a temporary credit increase to pay this out rangurious change and I was told NO ONE can change the price of the tv my only option was to put the total of the $1,299.99 PLUS tax on ONE form of payment and then they would refund me $OR they would sell me a inch LG tv for the price off the inch LG tv I bought and here is the killer on that oneWith this inch I also bought a inch LG tv for $they wanted me to be happy paying $MORE for a SMALLER tv!!! Outrageous! This whole experience has been a nightmare and Kohl's has the WORST customer service I have EVER dealt with!!! I mean really is it fair to say they gave me a "replace offer" when it was gonna cost me MORE moneyAs of today December 13th at 2:05pm I DONT HAVE A REFUND OF ANY KIND!!!!! I also have to include I called the "office of the president" and left a message where I got a vague, sorry excuse of an email, no return phone callThis company is HORRIBLE!!!!!! They have lost a loyal customer who spent thousands of dollars a year with them over a $tv (and HORRIBLE CUSTOMER SERVICE) and I will take EVERY opportunity to tell the world just how much they suck!!!
Regards,
*** ***

We apologize for the disappointmentOn March 17, a UPS pickup request was initiated to retrieve the incorrect itemOnce the item is picked up, a refund in the amount of $will be credited to the VISA card ending in and will post in an average of seven days from the date the item is
picked upOn March 19, we submitted a new Kohls.com order, ending in 8651, to replace the incorrect item, free of chargeA confirmation email with shipping and delivery details was sent to, ***

We
apologize for the disappointmentOur records indicate that Kohls.com order
ending in was shipped and subsequently delivered, via UPS and USPS, on
December Please reply back with the item description or SKU number for any
missing items, so we can investigate further

Once a Kohls.com order is submitted, regrettably we are unable to update any informationOur records show the customer was credited $to Kohls.com order #*** on 11/27/15, for the Kohl's CashWe advise our customer to allow 10-business days for the credit to appear on his
MasterCard ending in ***

While in most cases out of stocks are reflected prior to the check-out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking processThis can be attributed to high order volume, damages, etcWe apologize for the inconvenience our customer
experienced with her Kohls.com order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to hear a manager's response to the "run-around" I've received and I would like an explanation as to why they are not willing to send me the correct items orderedKohls hasn't offered an apology for sending me the wrong items or for the horrible customer service I've received and the time wasted contacting them Also, I do not see a credit issuedIf that is their only option to fix the situation, I would like to know the amount they are crediting and the date they plan on doing this.To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11944007, and find that this resolution is satisfactory to me.
Regards,
Enith C*** I have met with the store manager Stephanie, she is in the process of resolving the matter

We have agreed to apply a credit to our customer's Mastercard in the amount of $Please advise our customer to allow 7-business days to receive