Moore-Built Construction & Restoration, Inc.

We
regret the desired merchandise was not available at the customer’s local store
As previously stated merchandise can vary from store to storeWe advise the
customer to check back regularly, as we are adding more merchandise to our inventory
on a continual basisWe apologize for the disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I had a bunch of packing slips and was tearing them all up at onceThat is why it looks like other I scan the wrong at 1st
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Our records show Kohls.com order #was customer initiatedAdditionally, there is no record of any known system error that would populate the unknown address We advise the customer update their Kohls.com shopping account log in information, or personal e-mail address, as there is no record of any Kohl's error

Once a Kohls.com order is submitted, regrettably we are unable to update any informationOur records show the customer was credited $to Kohls.com order #*** on 11/27/15, for the Kohl's CashWe advise our customer to allow 10-business days for the credit to appear on his
MasterCard ending in ***

We apologize for the delayOn January 15, we successfully verified transaction information on the original purchaseAs such, Kohl's Corporate Refund Department issued a credit in the amount of $140.70, which will post in an average of seven days to the Kohl's Charge card ending in ***

We apologize for the inconvenience our customer has experiencedThe tracking for the Women's Columbia Solid Fleece Jacket indicates this item will be delivered on January 6, to the customer's correct addressAs a courtesy, we applied a $credit to our customer's account
for the inconvenience they have experiencedThis adjustment will reflect on the account billing statement

We have processed a refund in full for our customer in regards to Order in the amount of $Please advise our customer to allow 7-business days for this to post to the Visa ending in

The e-mail from 08/27/advised the customer of the same information
provided via Revdex.comWe will not be accommodating the customer’s expired Kohl’s
CashOnce again we consider this matter closed

We apologize for the inconvenience and frustration our customer experienced with her most recent Kohls.com orderWe have replaced the damaged items for no charge and mailed out to the recipients address as requestedThat order number is The customer can discard the damaged itemsThey
do not need to be sent back

We have processed a return for Kohls.com order #on 01/18/16, back to the customer's VISA ending in *** We advise our customer to allow 7-business days for the credit to appearWe apologize for any inconvenience

We need more information in order to address our customer's concernPlease have our customer provide all of the order numbers submitted so we can research our customer's inquiry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is an absurdSimply going to the Kohls own rebate website and inputting my tracking number (all sent in the original message, but here it goes again: www.kohlsrebates.com tracking 710524712) clearly shows a $rebate amountThis is very disappointing
Regards,
*** ***

While in most cases out of stocks are reflected prior to the check-out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking processThis can be attributed to high order volume, damages, etcWe apologize for the inconvenience our customer
experienced with her Kohls.com order

Our records show a return for Kohls.com order #*** was processed on 12/14/15, back to the customer's MasterCard ending in We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

The
ad sent states the correct time frame for when Black Friday doorbusters were
made availableAs such, we consider this matter closed

We have processed gift card(s) in the amount of $for our customer which will be sent via mailOur customer should receive this in 7-business daysPlease ensure he is logging out of the Kohl's App after every individual use, as well as updating his password every couple months to ensure this does not happen in the future

We have agreed to apply a credit to our customer's Mastercard in the amount of $Please advise our customer to allow 7-business days to receive

We
apologize for the disappointmentOur records indicate that Kohls.com order
ending in was shipped and subsequently delivered, via UPS and USPS, on
December Please reply back with the item description or SKU number for any
missing items, so we can investigate further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I do have the Merchandise Credit Card, front and backI understand what their question is and I do have the card Are they goimg to issue me a new Merchandise Credit Card in the amount of $or pay me cashThis is the only way my complaint can be resolvedThe numbers on the card are as follows: UPC 4*** 2***1273under bar code the numbers are

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I understand that on Kohl's cash paper, there is a printed expiration dateHowever, what I am questioning is the 10-days grace period policy on Kohl's cash after its expiration dateAgain, when anyone calls Kohls.com customer service, and asks about the Kohl's cash grace period, the automatic answering system states clearly about the 10-day grace period for expired kohl's cash to be used in local retail kohl's storeMoreover, it does not differentiate green kohl's cash and blue kohl's cashSo, why Kohl's won't accept my Kohls cash considering its 10-day grace period policy for expired kohl's cash?]
Regards,
*** **