Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am not asking for any monetary reimbursement, just the fulfillment of my order. Kohl's mismanagement of their inventory led to this issue. If they had notified me when the order was placed that they were out of stock I could have shopped elsewhere for that merchandise. As outlined in my original complaint, Kohl's informed me of the cancellation well after all the Black Friday sales at all retailers had concluded. Additionally, as outlined in my original complaint, the $Kohl's Cash that I used expired on 11/24/17, the date they cancelled my order; therefore, it has expired. If I had known my order was going to be cancelled I would have spent my Kohl's Cash on a different item. Also, the $Kohl's Cash was part of the sale and since it was cancelled, no Kohl's Cash was issued I'm willing to compromise on the timeframe if that helps. I'd be willing to wait until the Holiday conclude for the fulfillment of my order I would like Kohl's to sell me a TB PSfor the sale price of $199, and issue me $in Kohl's Cash which was part of that sale
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I appreciate the apologyHowever, I do not feel that the complaint is resolved and I am not satisfied
Regards,
*** ***

We regret to hear the customer's merchandise arrived damagedRegrettably, we are unable to send a replacement order without processing it on some form of tenderWe are more than happy to honor the original price paid on a new orderAdditionally, the customer may take advantage of our hassle free
return policy, and return the merchandise to his local store for a refundWe apologize for any inconvenience

After the customer's $Kohl's Cash credit was deducted, she was provided the applicable 20% off "DEALSEEKER" promotional discountRegrettably the customer's Levi jeans did not qualify, as it is an exclusion itemUpon review of Kohls.com order #*** we are able to determine the customer
was provided the applicable discount

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon
further review of Kohls.com Order #***, it appears that more
information is needed to address their concern
accordinglyPlease contact our
fraud department, via phone, at 1-888-890-to discuss in further detailAs
such, we respectfully decline the customers desired settlement request

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your help, and a thank you to Kohls.com for helping me with this very confusing and unfortunate issue.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The merchandise were drones Its all a moot point now Kohls has drawn this complaint out well past the days they improperly required me to wait for my refund It just shows how little they respect and care about their cudtomers
Regards,
Tim ***

Upon review of Kohls.com order #*** we are able to confirm the customer was not charged for SKU ***, as it was canceledWe apologize for any confusion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi,Please escalate this case to a Kohls corporate refund manager/director, as I have order #s, attached, that substantiate a refund back to my credit card VISA or Kohls Charge or a refund checkThe Nunn Bush Alex shoes are manufactured by manufacturer, Nunn Bush, exclusively for KohlsAs this item was not able to purchased elsewhere and they accepted the three pairs of shoes at their Menifee, CA location, in addition to their return receipt given to me for the return stating 'CORP Refund', they should not be allowed to redefine what a 'refund' isApparently, their definition of a refund is a merchandise credit, check or credit back to a Kohls charge card??? Please send them the Google definition of 'Refund', please: "pay back (money), typically to a customer who is not satisfied with goods or services bought; a repayment of a sum of money, typically to a dissatisfied customer."All shoes were placed via online orders using the same name and email address over the past 1-yearsAnd they (KOHLS) are now deleting customer purchasing transaction data more than a mere months old??? I can only attach up to (4) attachments, I can send the return receiptThank you for your help in obtaining a resolution for this frivolous matter
Regards,
*** ***

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Your company is evil, this is not the first time I've had to submit a complaint to stop this kind of nonsense
Regards,
*** ***

We have processed a return for the missing items from Kohls.com order #on 12/29/We advise our customer to allow 10-business days for the credit We apologize for any inconvenience

We
apologize for the disappointment; however, our records indicate the return was
processed at the storeAs additional investigation was warranted before we
issued the return, a corporate refund prompted at the registerAs such, on
March 27, Kohl's Corporate Refund Department completed their
investigation and issued
out a check in the amount of $for the returnPlease allow an
average of 7-business days to receive this, via standard mail

We will be honoring it off a future orderIt is noted on
our endKohl’s Merchandise Credit will not be mailedAt this time, we
consider this matter closed

We
apologize for the disappointmentWith an original receipt, the customer will
receive a refund or even exchangeIf a receipt is not present but the
transaction was paid with a Kohl's Charge or any other major credit card, or a
Yes2You Rewards account was added to the transaction, we can look
up the purchase
and issue a refundOtherwise, a Kohl’s Merchandise Credit (KMC) based on the
lowest week sale price will be issuedPlease visit the following link to see
our return policy in detail, https://cs.kohls.com/app/answers/detail/a_id/893/kw/return

Upon review of our
customer's concern, we have partnered with our systems department and we have
confirmed it was not a Kohl's errorOn the order confirmation, it does show
the color ordered and does allow a minute timeframe to cancel and resubmit,
if neededWe requested the customer to attach the confirmation showing he
received the confirmation for the dove colorAt this time, we consider this
matter closed

We
apologize for the disappointmentOn January 27, Kohl's Executive Office
contacted the customer, via phone, to resolve the concernConsequently, the
item was refunded in the amount of $41.42, which will post to the VISA card
ending in in an average of seven daysBlue Kohl's Cash in the
amount of
$was also issued, via email, with a redemption period of days

We apologize for the inconvenience our customer experienced with online Order We would need more information to research our customer's concern furtherCan the customer provide the Kohl's Cash numbers used on the order, if possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Frankly, I'm frustrated that it seems Kohl's has not even fully read what the issue isThe ACTUAL issue is that I received no phone callI was only sent email that stated I had hours to respond, which I acknowledged in my original complaintIt seems Kohl's has simply skimmed my complaint, not actually understanding why I'm upsetAgain, I'm upset that I received no phone call and no other attempt at contactWhy do I put my phone number in at checkout if you're not even going to use it for issues like these?!As far as my request, I've already found the items I was planning to buy at Kohl's at another competitor so I will not be reorderingBut I guess it is too much to ask a big corporation for a small compensation for my time and troubles to keep me a loyal customer

We apologize for the inconvenience our customer is experiencing in regards to her experience with shopping onlinePlease let our customer know we have scheduled a request from UPS to pickup the faux table (tracking numbers:1ZY and 1ZY487292691362619) and chairs
Please have them box the table and chairs in their original packaging, so there is no delay with pick upOnce we we can verify it has been delivered to our eFC, we will process a credit to the original tenderAt that point, we would be more than happy to reorder the table for you