Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Frankly, I'm frustrated that it seems Kohl's has not even fully read what the issue isThe ACTUAL issue is that I received no phone callI was only sent email that stated I had hours to respond, which I acknowledged in my original complaintIt seems Kohl's has simply skimmed my complaint, not actually understanding why I'm upsetAgain, I'm upset that I received no phone call and no other attempt at contactWhy do I put my phone number in at checkout if you're not even going to use it for issues like these?!As far as my request, I've already found the items I was planning to buy at Kohl's at another competitor so I will not be reorderingBut I guess it is too much to ask a big corporation for a small compensation for my time and troubles to keep me a loyal customer

We are more than happy to research our
customer's concernIs the customer able to provide the information on the
Kohl's Charge so we can verify the amount the item was purchased for or any
transaction information? We will be happy to look into it further on
our end

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am a single Mother I was only able to get a few things for my children for Christmas and the thought that my order that I places on December would not get here in time ruined my Christmas with worry I spend ours on the pone with Kohl's and fex ex and all they did was blame each other and neither could tell me where or wen my package would come Meanwhile kohl's is advertizing all over the place that they would get people their gifts by Christmas guaranteed and that was a WEEK before Christmas! My life is difficult enough and Kohl's made it much, much more difficult
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I appreciate the apologyHowever, I do not feel that the complaint is resolved and I am not satisfied
Regards,
*** ***

Upon
further review of Kohls.com Order #***, it appears that more
information is needed to address their concern
accordinglyPlease contact our
fraud department, via phone, at 1-888-890-to discuss in further detailAs
such, we respectfully decline the customers desired settlement request

We will be honoring it off a future orderIt is noted on
our endKohl’s Merchandise Credit will not be mailedAt this time, we
consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your help, and a thank you to Kohls.com for helping me with this very confusing and unfortunate issue.
Regards,
*** ***

Upon review of our
customer's concern, we have partnered with our systems department and we have
confirmed it was not a Kohl's errorOn the order confirmation, it does show
the color ordered and does allow a minute timeframe to cancel and resubmit,
if neededWe requested the customer to attach the confirmation showing he
received the confirmation for the dove colorAt this time, we consider this
matter closed

We
apologize for the disappointmentWe verified that a package in the Kohls.com
order ending in was lost in transitAs such, on January 9, we refunded
the missing items and issued Blue Kohl's Cash for a prorated amount of $58.80, which was
sent, via email, with a redemption period of
daysAdditionally, we credited
$8.95, in compensation for the shipping charge, which will post to the Master
Card ending in in an average of seven days. We respectfully
decline any additional reimbursement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The merchandise were drones Its all a moot point now Kohls has drawn this complaint out well past the days they improperly required me to wait for my refund It just shows how little they respect and care about their cudtomers
Regards,
Tim ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This matter is still unresolved and the deadlines promised were not met and I was misled, delayed refund, paid more for an item than intended. All of this was a result of serious operational issues with Kohls. At a minimum, they should not charge for and send receipts for or allow one to order items that are not in stock or not available. Kohls should have the ability to call people back, handle back orders, credit accounts in a timely fashion, have representatives that do not hang up on you and make promises, update customers on status of complaints on a personal level instead of having canned messages sent, and have a way to escalate issues and have managers handle situations outside of a system that fails
Regards,
Keith ***

We have processed a return for the missing items from Kohls.com order #on 12/29/We advise our customer to allow 10-business days for the credit We apologize for any inconvenience

We regret to hear the customer's merchandise arrived damagedRegrettably, we are unable to send a replacement order without processing it on some form of tenderWe are more than happy to honor the original price paid on a new orderAdditionally, the customer may take advantage of our hassle free
return policy, and return the merchandise to his local store for a refundWe apologize for any inconvenience

We apologize for the inconvenience our customer experienced with online Order We would need more information to research our customer's concern furtherCan the customer provide the Kohl's Cash numbers used on the order, if possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am not asking for any monetary reimbursement, just the fulfillment of my order. Kohl's mismanagement of their inventory led to this issue. If they had notified me when the order was placed that they were out of stock I could have shopped elsewhere for that merchandise. As outlined in my original complaint, Kohl's informed me of the cancellation well after all the Black Friday sales at all retailers had concluded. Additionally, as outlined in my original complaint, the $Kohl's Cash that I used expired on 11/24/17, the date they cancelled my order; therefore, it has expired. If I had known my order was going to be cancelled I would have spent my Kohl's Cash on a different item. Also, the $Kohl's Cash was part of the sale and since it was cancelled, no Kohl's Cash was issued I'm willing to compromise on the timeframe if that helps. I'd be willing to wait until the Holiday conclude for the fulfillment of my order I would like Kohl's to sell me a TB PSfor the sale price of $199, and issue me $in Kohl's Cash which was part of that sale
Regards,
*** ***

Upon review of Kohls.com order #*** we are able to confirm the customer was not charged for SKU ***, as it was canceledWe apologize for any confusion

We have agreed to apply a $credit to the American Express ending in Please advise our customer to allow 7-business days for this ot be applied to their credit account

We regret
to hear the store was experiencing system issues at the time the customer attempted
her returnRegrettably we are not
able to process in store returns via the
Revdex.comWe advise the customer to return to the store with her receipt for additionally
assistanceWe apologize for any inconvenience

Our records show we have processed a credit back to our customer’s
Kohl’s Charge account on 10/06/We advise our customer to allow 10-
business days for the credit to appear on her Kohl’s Charge accountWe
apologize for any disappointment

After the customer's $Kohl's Cash credit was deducted, she was provided the applicable 20% off "DEALSEEKER" promotional discountRegrettably the customer's Levi jeans did not qualify, as it is an exclusion itemUpon review of Kohls.com order #*** we are able to determine the customer
was provided the applicable discount