Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Received the rebate yesterdayThank you
Regards,
*** ***

We have researched the customer's pricing concernRegrettably, the pricing on the item was a mistake made by one of the seasonally temps in the distribution facility At this time we have partnered with the vendor to send the customer a free pearl braceletWe advise our customer to allow
10-business days to receive this via USPSWe apologize for any disappointment

We apologize for the inconvenience our customer has experiencedFedEx tracking information (***) indicates the parcel was delivered on December 29, The items were with FedEx as of December 9, and in transit with the carrierWe are not sure what may have caused the delay
with the carrierPlease note there are no hidden fees within the orderAgain, we apologize for the inconvenience

We apologize for the inconvenience and frustration our customer experienced due to online order It appears our customer has received a refund already for $for the original order which was applied to the Kohl's Charge ending in ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11860862, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
I had continuously contacted that same phone number timesof thoes times I was hung up on prior to being transferred to a supervisorThe other got me no whereJust an endless circleI was never contacted VIA phone, and I only got one cancellation email of which I reached out to customer service and they mentioned the first time that the item was re orderedThe second time I never got a call OR an email and I was required to reach out to find out where my order isApparently lost but no one can assist me in finding where that item is or how I can ensure I get it delivered without them canceling my order and me having to wait 3-weeks to get an answer which is unacceptable! Horrible customer service hereI want an answer and I want my item or compensation for all of the mess of thisI also am now needing to order something else for the replacement for this specific person this gift was for. The customer service line does not assist customer's with a situation like this. Regards,
Justin L***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I'm extrememly dissapointed with Kohls Corporation and the poor customer service they providedThis shows they are dishonest in their business dealings and I will choose to make my purchases elsewhereI can see the pricing discrepanancy will not be resolved and hope other customers notice when prices are changed at checkoutEvery $per customer adds up to a lot of money customers are being uneccessarily overcharged for
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,*** ***
*** ***

We
stand behind our previous decisionWe are unable to provide tracking
information or request a signature confirmation for the Kohl's Merchandise
Credit (KMC) that was mailed outAs such, we consider this matter resolved

The customer is welcome to facilitate a return and refund if
she is not completely satisfied with her purchaseThe customer may return any
item, at anytime, for a full refund with a receiptReturns without a receipt
will receive a Kohl’s Merchandise Credit, good toward any
merchandise
throughout the storeWe advise the customer speak with a manager, who will be
able to assist her further with this matter

We apologize for the delay and frustrationWe have sent a $Kohl's gift card, in compensation for the gift card that was canceled on the Kohls.com order ending in 4823, via mail, and should be delivered in 7-business days

We are more than happy to address our customer's concernsWe just need more information from our customer. • How was the Kohl's Cash reissued?• Can the customer attach an image of the Kohl's Cash, the front and back if possible

Please inform our customer that once the valid through date has passed her card will be void and unfortunately will not be replacedIf the valid through date has not passed, please have our customer reach back out and we we would be more than happy to assist her

Kohl's works hard to provide low prices on this Site as well as in Kohl's storesHowever, merchandise and promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesKohls.com sale event dates and changes to sale prices are based on Central TimePrices and
availability are subject to change without noticeWe apologize for any inconvenience this may have caused

Our customer has reached out to our Executive officesOur customer is now working with an advisor directly to get their inquiry resolvedAt this time, we consider this matter closed

Upon review of the customer's concern, it appears our customers Kohl's Charge ending in has been adjusted accordinglyThe customer now has a credit in her favor in the amount of $We apologize for any inconvenience this may have caused

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Nothing was received from Kohls at the email address [email protected] Also this amount I believe to be incorrect, I would like to understand how this number was figured. Thank you
Regards,
Jeremy ***

Our records indicate a return was processed on 09/04/We
advise the customer to allow 7-days to receive thisWe apologize for the
inconvenience

Upon review of Order 1733359404, it does appear a refund has been process in the amount of $on December 29, This was applied to the Kohl's Charge ending in *** We apologize for the inconvenience our customer experienced

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Kohls, corporation is giving me an upgraded tv It was greatly appreciated Also, I was able to talk to someone different, who was very respectful
Regards,
*** ***

Our records show the customer's Kohl's Cash coupon was e-mailed to ***.***, with no notification that the coupon was undeliverableIt was noted by our Kohls.com associate that we would honor a $Kohl's Cash credit on a future Kohls.com orderAt this time we advise the
customer to reply with her new Kohls.com order number, and we will credit her accordingly. Additionally, our records show we have forwarded the customer $opt our coupon request to our Marketing Department for re-issue on 01/23/We advise our customer to allow 10-business days to receive this

On
November 10, both Kohls.com orders were refunded, as they were not picked up in
store within the specified time frame
initial;text-decoration-float:none;
word-spacing:0px">, for a full refund in the amount of $39.25, which posted to
the Kohl's Charge card ending in Additionally, the Kohl's
Merchandise Credit (KMC), ending in 2325, was used on a Kohls.com order, which
was placed under a third parties nameAs KMCs are non-transferable, we
respectfully decline the request to reissue the KMCFor further information,
please contact our fraud department at 1-888-890-