Moore-Built Construction & Restoration, Inc.

We
stand behind our previous decisionWe are unable to provide tracking
information or request a signature confirmation for the Kohl's Merchandise
Credit (KMC) that was mailed outAs such, we consider this matter resolved

We apologize for the inconvenience our customer has experiencedFedEx tracking information (***) indicates the parcel was delivered on December 29, The items were with FedEx as of December 9, and in transit with the carrierWe are not sure what may have caused the delay
with the carrierPlease note there are no hidden fees within the orderAgain, we apologize for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Received the rebate yesterdayThank you
Regards,
*** ***

Please inform the customer we apologize for the frustration, but we do not price match on excluded merchandiseFor more information our customer is more than welcome to view our price match policy: https://cs.kohls.com/app/answers/detail/a_id/90/related/1, as well as at
as https://cs.kohls.com/app/answers/detail/a_id/To ease the frustration, we have submitted a UPS pickup request for the crib, as our customer is requesting to return the item (1ZY487292699100717)Please have our customer package the crib accordingly, so UPS can pick this item upAdditionally, once this item is picked up, we will process a credit in the amount of $back to the VISA card ending in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11860862, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
I had continuously contacted that same phone number timesof thoes times I was hung up on prior to being transferred to a supervisorThe other got me no whereJust an endless circleI was never contacted VIA phone, and I only got one cancellation email of which I reached out to customer service and they mentioned the first time that the item was re orderedThe second time I never got a call OR an email and I was required to reach out to find out where my order isApparently lost but no one can assist me in finding where that item is or how I can ensure I get it delivered without them canceling my order and me having to wait 3-weeks to get an answer which is unacceptable! Horrible customer service hereI want an answer and I want my item or compensation for all of the mess of thisI also am now needing to order something else for the replacement for this specific person this gift was for. The customer service line does not assist customer's with a situation like this. Regards,
Justin L***

We apologize for the inconvenience and frustration this has caused our customerAt this time, we do consider this matter closed

We apologize for the inconvenience and frustration our customer experienced with their recent Kohls.com orderWe attempted to sent a replacement for the shoes, but they are out of stock, unless a different color would like to be orderedIf that does not work, we can mail our customer a $gift
cardPlease advise to the complaint as to what she would like for Kohl's to do to resolve her concern

The customer is welcome to facilitate a return and refund if
she is not completely satisfied with her purchaseThe customer may return any
item, at anytime, for a full refund with a receiptReturns without a receipt
will receive a Kohl’s Merchandise Credit, good toward any
merchandise
throughout the storeWe advise the customer speak with a manager, who will be
able to assist her further with this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I'm extrememly dissapointed with Kohls Corporation and the poor customer service they providedThis shows they are dishonest in their business dealings and I will choose to make my purchases elsewhereI can see the pricing discrepanancy will not be resolved and hope other customers notice when prices are changed at checkoutEvery $per customer adds up to a lot of money customers are being uneccessarily overcharged for
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,*** ***
*** ***

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On
November 10, both Kohls.com orders were refunded, as they were not picked up in
store within the specified time frame
initial;text-decoration-float:none;
word-spacing:0px">, for a full refund in the amount of $39.25, which posted to
the Kohl's Charge card ending in Additionally, the Kohl's
Merchandise Credit (KMC), ending in 2325, was used on a Kohls.com order, which
was placed under a third parties nameAs KMCs are non-transferable, we
respectfully decline the request to reissue the KMCFor further information,
please contact our fraud department at 1-888-890-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Upon review of Order 1733359404, it does appear a refund has been process in the amount of $on December 29, This was applied to the Kohl's Charge ending in *** We apologize for the inconvenience our customer experienced

We have reached out to our customer directlyWe did process a return for our customer and applied a credit in the amount of $to the Visa ending in Please advise the customer to allow 7-business days for it to postWe apologize for the inconvenience the customer experienced due to not
receiving her item

We apologize for the delayAs a package from the Kohls.com order ending in *** was lost in transit, we refunded the item in the amount of $154.55, which will post to the VISA card ending in *** in an average of seven daysBlue Kohl's Cash in the amount of $was also issued, via email, with
a redemption period of days

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Nothing was received from Kohls at the email address [email protected] Also this amount I believe to be incorrect, I would like to understand how this number was figured. Thank you
Regards,
Jeremy ***

We have processed a return for our customer's Order *** and will be mailing out a Kohl's Merchandise Credit for $We also emailed our customer a $Kohl's CashPlease advise our customer to allow 7-business days to receive via USPS

Upon review of the customer's concern, it appears our customers Kohl's Charge ending in has been adjusted accordinglyThe customer now has a credit in her favor in the amount of $We apologize for any inconvenience this may have caused

Our customer has reached out to our Executive officesOur customer is now working with an advisor directly to get their inquiry resolvedAt this time, we consider this matter closed

We apologize for the inconvenience our customer experienced with their recent Kohls.com orderUpon review, our customer has reached out to us via a different channel in which he was assisted by an Executive Advisor in our Executive OfficesAt this time, we do consider this matter
closed