Moore-Built Construction & Restoration, Inc.

We are partnering with our rebate department to address our customer's inquiryOnce a response is received, we will be happy to follow up with our customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This matter is still unresolved and the deadlines promised were not met and I was misled, delayed refund, paid more for an item than intended. All of this was a result of serious operational issues with Kohls. At a minimum, they should not charge for and send receipts for or allow one to order items that are not in stock or not available. Kohls should have the ability to call people back, handle back orders, credit accounts in a timely fashion, have representatives that do not hang up on you and make promises, update customers on status of complaints on a personal level instead of having canned messages sent, and have a way to escalate issues and have managers handle situations outside of a system that fails
Regards,
Keith ***

Our records show we have processed a credit back to our customer’s
Kohl’s Charge account on 10/06/We advise our customer to allow 10-
business days for the credit to appear on her Kohl’s Charge accountWe
apologize for any disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is hard to merit the the response this company has sent since the Dm could not follow up with me with a phone call to discuss the issueAlso since the incident I have visited the store several times to discover that the issue still exist with the deceptive stocking practices of putting a higher priced item on the rack that is not on saleIt's dissapointing that a well respected company like Kohl's would fall short on a customer service issue with a follow up and allow their store to continue to operate with their deceptive business practices with a generic response that has no outcome to address and correct the issue.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We are more than happy to research our
customer's concernIs the customer able to provide the information on the
Kohl's Charge so we can verify the amount the item was purchased for or any
transaction information? We will be happy to look into it further on
our end

We apologize for the delayOn January 15, we successfully verified transaction information on the original purchaseAs such, Kohl's Corporate Refund Department issued a credit in the amount of $140.70, which will post in an average of seven days to the Kohl's Charge card ending in ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I am simply accepting this because I want to be done with this situation, and it has become increasingly clear that Kohl's will never take responsibility for their actions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will keep rejecting your responseI bought the item onlineI did go to the store to exchange the item for the exact same identical, just a different sizeIt was like pulling teeth and took hoursI think you have the capability and authorization to put the difference of something like $back on my Kohls card and then this will be resolved.
Regards,
*** ***

A refund was issued on January 8, We ask the customer to please be aware the refund takes an average of seven days to be returned to original method of tender and to allow business days to receive the Kohl's Merchandise Credit

Our records show Kohls.com order #was customer initiatedAdditionally, there is no record of any known system error that would populate the unknown address We advise the customer update their Kohls.com shopping account log in information, or personal e-mail address, as there is no record of any Kohl's error

At this time we advise the customer to respond with an
official bank statement for further research

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
After calling ###-###-####, the number provided in the response, on Jan 2nd, 2016, 4:50PM, the representative Ms*** told me the gift card is not refundableMy only option, according to kohl's policy, is coming back to the store I purchased the card, and activate the card thereIn my opinion, the option will incur about dollars traveling back to the store I purchased the card, which is far beyond the card value.Now I attach the receipt and card information, and am asking for your further consideration
Regards,
*** **

The e-mail from 08/27/advised the customer of the same information
provided via Revdex.comWe will not be accommodating the customer’s expired Kohl’s
CashOnce again we consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We need more information in order to address our customer's concernPlease have our customer provide all of the order numbers submitted so we can research our customer's inquiry

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We
regret the desired merchandise was not available at the customer’s local store
As previously stated merchandise can vary from store to storeWe advise the
customer to check back regularly, as we are adding more merchandise to our inventory
on a continual basisWe apologize for the disappointment

We again apologize for the customer's disappointmentWe are showing that we have refunded the original order for the wrong item in the amount of $We have also added additional credits for the inconvenience in the amount of $and $to the Visa card from this orderWe are also showing that we have completely refunded the 2nd and 3rd orders in the form of credits eachWe have credited $twice and $twiceThe total of each of those credits are for the full amount of each order which is $In total, we are showing that we have credited the Visa card ending in a total amount of $There is nothing left to refund at this time and we consider this matter to be closed

We apologize for the inconvenience and frustration our customer experienced with her most recent Kohls.com orderWe have replaced the damaged items for no charge and mailed out to the recipients address as requestedThat order number is The customer can discard the damaged itemsThey
do not need to be sent back

The
ad sent states the correct time frame for when Black Friday doorbusters were
made availableAs such, we consider this matter closed