Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is hard to merit the the response this company has sent since the Dm could not follow up with me with a phone call to discuss the issueAlso since the incident I have visited the store several times to discover that the issue still exist with the deceptive stocking practices of putting a higher priced item on the rack that is not on saleIt's dissapointing that a well respected company like Kohl's would fall short on a customer service issue with a follow up and allow their store to continue to operate with their deceptive business practices with a generic response that has no outcome to address and correct the issue.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We are partnering with our rebate department to address our customer's inquiryOnce a response is received, we will be happy to follow up with our customer

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Your company is evil, this is not the first time I've had to submit a complaint to stop this kind of nonsense
Regards,
*** ***

We
apologize for the disappointment; however, our records indicate the return was
processed at the storeAs additional investigation was warranted before we
issued the return, a corporate refund prompted at the registerAs such, on
March 27, Kohl's Corporate Refund Department completed their
investigation and issued
out a check in the amount of $for the returnPlease allow an
average of 7-business days to receive this, via standard mail

We apologize for the inconvenience our customer is experiencing in regards to her experience with shopping onlinePlease let our customer know we have scheduled a request from UPS to pickup the faux table (tracking numbers:1ZY and 1ZY487292691362619) and chairs
Please have them box the table and chairs in their original packaging, so there is no delay with pick upOnce we we can verify it has been delivered to our eFC, we will process a credit to the original tenderAt that point, we would be more than happy to reorder the table for you

A refund was issued on January 8, We ask the customer to please be aware the refund takes an average of seven days to be returned to original method of tender and to allow business days to receive the Kohl's Merchandise Credit

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11944007, and find that this resolution is satisfactory to me.
Regards,
Enith C*** I have met with the store manager Stephanie, she is in the process of resolving the matter

We
apologize for the disappointmentWe verified the Kohls.com order ending in
was lost in transitAs such, on February 27, we credited the full order
in the amount of $36.59, which will post to the Kohl's Charge card ending in
in an average of seven daysBlue Kohl's Cash in the
amount of $was
also issued, via email, with a redemption period of days

We apologize for the disappointmentOn March 17, a UPS pickup request was initiated to retrieve the incorrect itemOnce the item is picked up, a refund in the amount of $will be credited to the VISA card ending in and will post in an average of seven days from the date the item is
picked upOn March 19, we submitted a new Kohls.com order, ending in 8651, to replace the incorrect item, free of chargeA confirmation email with shipping and delivery details was sent to, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I filed a complaint in Dec against Kohl's Case #***They responded and said they would give me a credit of $50.00, which they didThey also said my Fleece Jacket was on it's way to me and I would receive it Jan4thI have not received the jacket or any notice regarding the jacket
Regards,
*** *** I filed a complaint in Dec against Kohl's Case #***They responded and said they would give me a credit of $50.00, which they didThey also said my Fleece Jacket was on it's way to me and I would receive it Jan4thI have not received the jacket or any notice regarding the jacket

We again apologize for the customer's disappointmentWe are showing that we have refunded the original order for the wrong item in the amount of $We have also added additional credits for the inconvenience in the amount of $and $to the Visa card from this orderWe are also showing that we have completely refunded the 2nd and 3rd orders in the form of credits eachWe have credited $twice and $twiceThe total of each of those credits are for the full amount of each order which is $In total, we are showing that we have credited the Visa card ending in a total amount of $There is nothing left to refund at this time and we consider this matter to be closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to hear a manager's response to the "run-around" I've received and I would like an explanation as to why they are not willing to send me the correct items orderedKohls hasn't offered an apology for sending me the wrong items or for the horrible customer service I've received and the time wasted contacting them Also, I do not see a credit issuedIf that is their only option to fix the situation, I would like to know the amount they are crediting and the date they plan on doing this.To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We would like to confirm that we have forwarded this matter to our Marketing Department for the customer's immediate removal from any mailing listPlease be advised that it may take up to weeks for the change to take effect, and for the customer to stop receiving our circulars, as they are
printed to weeks in advance and are held at the post office until delivery dateWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Kohl's is proud to offer quality merchandise at a great
price with both our name brand and private label merchandiseWe regret to
learn that we have disappointed our customerIn accordance with Kohl's
standard practices, and our desire to keep our loyal customers completely
satisfied with
their shopping experiences, we would be more than happy to facilitate
a return and refund if the customer was not completely satisfied with their
purchaseWe apologize for any disappointment that this may have causedPlease
know that the customer’s concerns have reached a high level and their feedback
has been forwarded to our Buying Department for their internal review

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are more than happy to research our
customer's concernWe *** partner with our marketing department, and once a
response is received, we *** reach out to our customer, via
phone, to advise
them of our resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will keep rejecting your responseI bought the item onlineI did go to the store to exchange the item for the exact same identical, just a different sizeIt was like pulling teeth and took hoursI think you have the capability and authorization to put the difference of something like $back on my Kohls card and then this will be resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I wanted to clarify something. When I received a request via the Revdex.com complaint system from Kohl's to handle my complaint/situation outside the Revdex.com complaint system, I explicitly said I didn't want to do that. My reason for that was that it allows the company to hide its specific actions/handling of customer service issues from the Revdex.com complaint system, thereby keeping the Revdex.com somewhat out of the loop as well as other consumers who might benefit from seeing Kohl's treatment of customers. It is for that very reason I have uploaded, as an attachment, my email exchanges with *** ***, the Kohl's executive customer service agent who was assigned to, but didn't approximate handling my case. What I ordered from Kohl's was this: https://www.kohls.com/product/prd-1767989/pacific-coast-feather-4-in-queen-quilt...⇄ What I received from Kohl's is this: http://www.pacificcoast.com/luxury-eurorest-mattress-topper/MV-43394.html?referr...⇄ Note: I've also added a 2nd attachment showing the Pacific coast EuroRest I received from Kohls.com for the order I placed. Now, anyone that is not blind can see that what is pictured on Kohls.com is NOT what I received from Kohls.comfor the order I placed. What Kohls.com advertises is the Pacific Coast Queen Quilt Top Featherbed whereas what I received is the Pacific Coast EuroRest, link already provided (see also 2nd attachment) . Now, after providing Kohl's *** *** with the image of what I received from Kohls.com (Pacific Coast EuroRest) vswhat is pictured on the website (Pacific Coast "Queen Quilt Top Featherbed") he gave the following response: From 11/24/2017: "Hi Mr***, After extensive research, we have concluded that what there was no difference with what you purchased from Kohls.com and what you received." We've already established that I received the Pacific Coast EuroRest & what Kohls.com is advertising is the Pacific Coast Queen Quilt Top Featherbed. I don't know how anyone could look at the image of the product I received from Kohls.com which clearly says "Euro Rest" and has dark-colored stitching around the edges and conclude that what I received from Kohls.com is what I purchased given that the picture on the Kohls.com website shows NO dark-colored stitching and is clearly named the Queen Quilt Top Featherbed. *** *** refused to acknowledge what I received from Kohls.com was different than what is advertised. That is ABSOLUTELY IMPOSSIBLE. So, I called up Kohls.com customer service & spoke to a manager who acknowledged that what Kohls.com is selling is the Pacific Coast Queen Quilt Top Featherbed NOT the Pacific Coast EuroRest. *** * *** *** *** *** *** *** *** *** ** *** *** *** ***
*** ** ** *** *** *** *** *** I provided this information to *** *** & he again refused to acknowledge that what I received from Kohls.com is any different than what is advertised on the website IN THE FACE OF MY OWN PICTURE PROVING OTHERWISE. It is beyond idiocy. From *** *** 11/28/2017: " I have advised you that the product you received is the same product shown on Kohls.com..." Unreal.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am very upset with the vague "we are sorry" yes they are sorry! Their "offer" to replace the tv was two options one was a tv for $1,in which I had to pay an additional $(which I do not have on my credit card) and they would reimburse me, they would not give me a temporary credit increase to pay this out rangurious change and I was told NO ONE can change the price of the tv my only option was to put the total of the $1,299.99 PLUS tax on ONE form of payment and then they would refund me $OR they would sell me a inch LG tv for the price off the inch LG tv I bought and here is the killer on that oneWith this inch I also bought a inch LG tv for $they wanted me to be happy paying $MORE for a SMALLER tv!!! Outrageous! This whole experience has been a nightmare and Kohl's has the WORST customer service I have EVER dealt with!!! I mean really is it fair to say they gave me a "replace offer" when it was gonna cost me MORE moneyAs of today December 13th at 2:05pm I DONT HAVE A REFUND OF ANY KIND!!!!! I also have to include I called the "office of the president" and left a message where I got a vague, sorry excuse of an email, no return phone callThis company is HORRIBLE!!!!!! They have lost a loyal customer who spent thousands of dollars a year with them over a $tv (and HORRIBLE CUSTOMER SERVICE) and I will take EVERY opportunity to tell the world just how much they suck!!!
Regards,
*** ***