Moore-Built Construction & Restoration, Inc.

We apologize for any inconvenience our customer has experienced. When placing a "Buy
Online, Pick up in Store" order, the payment has to be made online in
order to pick the item(s) up from the store. The order is then held at the
store for five calendar days. We do send a reminder...

email one day before we
cancel the order and return the merchandise to the store floor. Once the order
is cancelled, the account will be credited for the amount of the order. Our records indicate a refund was processed for order on December 31, 2015.

We have processed an additional credit to our customers Kohl's Charge ending in 0187 in the amount of $20.80.

We
apologize for the disappointment. As a police report was filed, we credited the
full order in the amount of $78.60, on December 28, which will post in an
average of seven days to the VISA card ending in 1575. Additionally, Blue Kohl’s
Cash in the amount of $20.00 was issued, via email, with a...

redemption period of
30 days. Going forward, please consider shipping orders to secure locations,
such as a UPS or FedEx stores.

We apologize for the customer's disappointing Kohls.com
experience. Our review confirms that the order referenced in the customer’s
complaint, valued at $172.95, was given to the customer for free. We believe
the free order is generous accommodation for the experience described in the
customer’s...

complaint. We politely decline the customer’s request for a $35.00.

Thank you for your continued help. I ordered 2 pairs of boots online to Kohls at 5:30 a.m. I checked the billing address and continued to payment. When I checked the email message I was sent it had the wrong shipping address. It was my old address. I promptly called customer service and they were not opened until 8 a.m. When I called at 8 a.m. I was told I only had 30 min. to make changes. Well it wasn't possible since there wasn't anyone to talk to. I had the one pair of boots intercepted to Fed Ex and picked them up but the other pair was wrongly delivered to [redacted]. I am being billed for the boots even though I never got them. The tenant does not answer the door where I used to live so I have no way of fixing this. Fed Ex needs the fullfillment center to contact them and they won't. If I order at %;30 then why don't I have the same rights as someone that orders at 8 a.m. Then Kohls should make concessions for early orders. I have no service and that is terrible business ethics. Please can we fix this problem soon as I am having cancer treatments and really can't cope anymore with this. Thank you so much [redacted]

We regret to hear the customer did not receive her anticipated items from Kohls.com order #3986152088. At this time we request the customer reply with the SKU or UPC information for the missing items so we may attempt to resolve her concerns. We apologize for any inconvenience.

We apologize for the disappointment. After thorough review of the two items, our records indicate that the model numbers and specifications are different. Furthermore, the item on Walmart.com is not shipped and sold by Walmart, but through a third party online retailer. As we do not price match with...

online retailers, we respectfully decline the desired settlement request. For additional information on our price matching policy, please reference the following link; https://cs.kohls.com/app/answers/detail/a_id/90/kw/price%20match.

We have processed a return for Kohls.com order # [redacted] on 12/22/15, back to the customer's [redacted] ending in [redacted]. We advise our customer to allow 10-14 business days for the credit. We sincerely apologize for any inconvenience.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience our customer has experienced. A refund will be processed for the amount of $266.93 for the order not received.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Sorry I was out of the country & did not have the opportunity to reply. I am fine with the resolution.Thank you

We have applied a credit to our customers Kohl's Charge in the amount fo
$2.65 and are mailing out customer a Kohl's Merchandise Credit in the amount of
$42.60. Please advise our customer to allow 7-10 business days to receive via
USPS.

We apologize for our customers
frustration. We have deactivated our customers Kohls.com shopping profile, and
removed all saved credit cards. As the order was cancelled by our fraud
department on August 11, the pending authorization will be removed from our
customers bank account within one to...

three business days after this date. To
determine the dollar amount for overdraft reimbursement we would need our
customer to fax a copy of their bank statement to ###-###-####, showing account
history from August 11 through August 16. Once verified, we will send a check
for the applicable amount to our customer via mail. We respectfully decline any
other compensation that our customer is requesting.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I want to compliment the Revdex.com on this case.  You stuck with it and the business finally did the right thing.  hats off to the Revdex.com.  excellent work!

We
apologize for the disappointment. On October 25, our records indicate that the
items were returned to the Cn Rapids, MI store, for a full refund, in the
amount of $408.20, to her Kohl's Charge card ending in 3102. Additionally, the
items were reordered and shipped to the correct address on...

October 25. As such,
on November 16, we credited the order $90.00 to reflect the same price our
customer initially paid on her first order. This credit will post in an
average of seven days to the Kohl's Charge card ending in 3102.

We
apologize for the negative experience. However, on February 26, our records
indicate that the identity of the customer was positively verified in store
with a valid photo I.D. and utility bill. As such, we have unrestricted the
Kohls.com shopping account. Consequently, shopping privileges...

have been
reinstated. For specific questions regarding the Kohl's Charge card, please
contact Kohl's Customer Service, via phone, at 1-800-564-5740.

We
apologize for the disappointment; however, per the terms and conditions of the
rebate, "once the valid through date has passed your card will be void and
will not be replaced".  As such, we respectfully decline the desired
settlement request.

We regret the customer did not receive their cancellation e-mail. Our records show we have processed a return for Kohls.com order #4219588232 on 12/13/15, back to their Discover ending in 8347. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any...

inconvenience.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their response is untrue and inadequate I have supporting emails showing and stating they were only going to pay a certain amount if needed I can provide supporting documentation.
Regards,
[redacted]