Moore-Built Construction & Restoration, Inc.

We stand behind the previous response and consider this matter closed.

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the frustration and inconvenience our customer experienced in regards to their most recent Kohls.com Order. Upon review of our customer's concern, we have confirmed our customer has returned the apple watch and has been issued a refund.

Our records indicate the customer contacted our Kohls.com Customer Service via chat on 10/21/15. We attempted to assist the customer with any concerns but the customer refused to verify any information, and also did not have their full account information. We are also able to verify that there was...

the desired product was not on sale for that amount on that date or at any other time. We are unable to accommodate the customer's request to receive the merchandise at the requested price.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Regrettably, Kohls.com orders can not be combined to earn additional Kohl's Cash. We are unable to comply with the customer's request for any additional Kohl's Cash. We apologize for any disappointment.

At this time we are requesting the customer attach a copy of their return receipt for further research.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When I placed the FitBit Alta for $99.99 into my cart $15 Kohl's cash was given.  Only when I ordered an additional item and my order exceeded $150 did I receive the correct amount.  I would not have ordered the toaster if I got $15 Kohl's cash with the FitBit.  They may claim it worked, but my experience was different.
Regards,
[redacted]

We
apologize for the frustration; however, as of December 5, our records indicate
that the Kohls.com pricing is correctly showing $207.99. Please know that the
item also has a $24.00 shipping surcharge, As such, our customer is more than
welcome to purchase this product at the stated...

price.

We apologize for the disappointment. We verified the full Kohls.com order ending in 3028 was lost in transit. As such, we issued a credit for this in the amount of $25.54, which will post to the Master Card ending in 9506 in an average of seven days. Additionally, Blue Kohl's Cash in the amount of...

$45.00 was issued, via email, with a redemption period of 30 days. Also, a $5.00 Kohl's Merchandise Credit (KMC) will be issued, via mail, which should be delivered in 7-14 business days. Finally, for the item to be replaced, a new order would have to be submitted. If the item proves to be more expensive we are more than happy to adjust the price to what was originally paid on the initial order. Please contact Kohls.com, via phone, at 1-800-564-5740 if you would like to reorder.

We did attempt to contact our customer directly. Please have our customer contact us at 262-704.9567.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Complaint Type:Refund / Exchange IssuesselectProblem:I made a $271.90 purchase Order #[redacted] on 11/25/16. As an advantage I was "rewarded" Kohls cash of $75. The TV began to malfunction so I returned it to the Fayetteville, GA store. I was only refunded roughly $190 because I used my kohls cash. I was unaware it would affect my return since this was my first time using Koh;s cash but the clerk told me to simply return the Kohls Cash order and I would be able to get the remaining $75 to my debit card. Order #[redacted] came in and I went on 12/14/16 to Mcdonough store to return everything so I could finally get all my money back. I was told I can not AND will not be getting my $75 back to my bank account but I will get a store credit of $75 Kohls Cash. At this point Khols has all their merchandise back and I'm still out $75 from my bank account. This is bad business that a company can just take your money and turn it into a store credit. It should be illegal. I want my $75 back on my debit card.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:I still have not received my $75!!
Regards,
Romera [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
THe business has requested to know the location of the refund denial.  This occurred in the Cold Spring, Kentucky store.
Regards,
[redacted]

Our records show we processed a return for Kohls.com order #[redacted] on 01/15/16, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The request for a reorder number impugned my character.  It implies that the items in question were delivered to my address and returned.  Nevertheless, on June 3, after calling the contact number for kohls.com, a male representative reordered the items after confirming non-delivery of the original order.  The number was 5373594717.  The cost was $66.31, which was less than the original order because the price of one item had been reduced.  This amount was charged to my account on June 3. 
Regards,
[redacted]

We apologize our customer did not receive their order. We are unable to reship this to our customer; however, she is more than welcome to reorder these items on Kohls.com using the credits issued to her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This response makes no sense!  I did not make...

the purchase until November 24th so why would a credit on November 14th for the WRONG amount resolve the issue?  I DO NOT want a replacement, I want my FULL refund back, $353.91.  Your response is even more negligent than your customer service.
Regards,
[redacted]

They are telling it's my mistake because I didn't ask about my cash ($300), but I asked them by phone in 12-30-2015 after 29 days after I received my order (TV). Then they sent the coupon after minutes from my call, but the coupon was invalid.So I would like to ask, how is it my mistake?  I asked them when I didn't receive my cash.

We are unable to determine the nature of the customer's complaint with the provided information. We advise the customer to reply with specific details of how we may assist them.

We have reached out our contact at UPS, and they have confirmed the same issue. You would need to initiate the claim with UPS, since the package never made it to it's destination. At this time, we do consider this matter closed.