Moore-Built Construction & Restoration, Inc.

We
apologize for the disappointment; however, we respectfully decline the desired
settlement request. The items that were missing from the Kohls.com order, ending
in 8356, were purchased using a Kohl's Gift Card. As such, a Kohl's Merchandise
Credit (KMC), in the amount of $32.51, was issued....

Please allow an average of
7-14 business days to receive this, via standard mail.

Our records show
the new Kohls.com order # [redacted] was placed on 02/08/16, and delivered
on 02/10/16.  We apologize for any additional
disappointment.

The return was processed on December 28, 2016. Please allow up 3-5 business days for it to appear on our customer's Kohl's account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The adjustment on the SKU was not done out of courtesy. It was done out of necessity. Had the adjustment not been made then Kohl's would not have received my ~$700 order. I should not be penalized for Kohl's not having the sufficient procedure/policy/systems to process a request like this. If the original order had not been canceled in the first place then this would not be an issue. Furthermore, if your system was able to just reduce the overall cost of the reorder by a percentage (rather than discounting only certain items) then again, this would not be an issue. For example, the price of SKU# 79395488 for both the original order and the reorder is $44. So, if I return that item, then there is no issue because I would get a full refund. However, because they applied special discounts to only certain items, if I return the "wrong" item, then I lose money on the overall purchase, not necessarily that item - I.E. if I buy two items each costing $20 then my total price is $40. In this scenario, that order was canceled and one item went up to $30 and the other was reduced to $10 just to make the total cost equivalent.  So, if I were to return the $10 item, I lose $10? I do not understand how you can honestly think I am wrong with this. I will not accept any response other than a full refund of the ORIGINAL purchase price.
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. the response received from a Kohl's had nothing to do with my order. None of the orders referenced were mine. The Kohl's charge they referred to is not mine. I received a partial refund to my Kohl's charge and the rest in Kohl's cash. I want the entire refund on my Kohl's charge as I should have been able to use the Kohl's cash spent on the rest of my order (it was large). Not only should I be refunded completely to my card, I should be compensated due to the time and effort I have had t put into getting my money back. My daughter now does not have the boots she wanted for Christmas.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This cause great inconvenience for me. I did not return the product and no one has contacted me to confirm whether the package should be sent back. I demand either Kohl's or they need to ask their shipping company to take the responsibility. I do not think it is reasonable to ask customer to take on the responsibility and reorder again when I did not made the return.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The orders will be returned and the credit card I recently opened will be closed. Train your employees better if they give wrong information to increase sales that is not good customer service. 
Regards,
[redacted]

As the prices did not change on any of the
items on the second order, we will not be price adjusting this order. We have
credited our customer in whole for the initial order, excluding the dress which
was received, in the amount of $17.09 to her VISA ending in 3547, as well as
sent her a gift card via mail for $100.00. As our customer has been made
whole, we consider this matter closed.

We
apologize for the disappointment. We verified that Kohls.com order ending in
6952 was lost in transit. As such, on December 23, we credited the full order
in the amount of $51.52, which will post to the VISA card ending in 9441 in an
average of seven days. Additionally, Blue Kohl's Cash in...

the amount of $30.00
was issued, via email, with a redemption period of 30 days.

Our records indicate a Kohl's Merchandise Crest (KMC) was mailed out on June 1, 2017.

We apologize for the
disappointment. Our records indicate that all twenty-five items purchased in
the Kohls.com order ending in 7057 qualified for rebates. However, due to
timing, the rebates will be issued in two separate mailings. As such, the first rebate will be a VISA Prepaid card...

issued in
the amount of $240.00. The second will be a VISA prepaid card issued in the
amount of $60.00. For both rebates, please allow 3-5 weeks for processing time
and another 7-10 days for delivery, via standard mail.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:Thank you for the update.  I await a response  from the store, or otherwise.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] I ended up returning the shoes to Kohl's last Saturday.  They accepted the return and the salesperson knowingly re-sold the [redacted] shoes back to me for $20 + Tax.  I'm satisfied that Kohl's refunded my original purchase but am dissatisfied because I paid Kohls $20 + tax for George shoes which could only be purchased by [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Michael [redacted]

We apologize for the inconvenience and frustration our customer experienced with Order 6968719357. We have processed a refund in the amount of $499.98 which will be applied to the Visa ending in 0268. Please advise our customer to allow 7-10 business days for it to reflect on their credit...

card.

We apologize for the inconvenience and frustration our
cus[redacted]er experienced with her most recent Kohls.com order. It appears the
cus[redacted]er has reached out to us through a different channel. We have scheduled a
pick up via UPS for the items and have resolved our cus[redacted]er's concern.

We
apologize for the disappointment. As we verified that a package from the
Kohls.com order ending in [redacted] was lost in transit, we issued a credit in the
amount of $18.45, on December 14, which will post to the Kohl's Charge card
ending in [redacted] in an average of seven days. We...

respectfully decline any additional compensation and consider this matter resolved.

Please inform our customer that per our agreement, we have credited order #4488463668 $10.00, and should see this credit in an average of 7-10 business days on his Kohl's Charge card ending in 1405.

We
apologize for the disappointment. To avoid instances like this from happening
again, we removed the old address from the shopping profile. We also issued a
credit on December 14, in the amount of $134.57, in compensation for the full
order, which will post in an average of seven days to the...

Kohl's Charge card
ending in 1003.

We apologize for the inconvenience for the inconvenience our customer experienced regarding her most recent store visit, as well as Kohls.com order. We did attempt to search an order for our customer, but were not successful. The customer states we charged her $12.99, we would need something from...

her credit card showing we cleared a charge for $12.99 so we can address our customer's concern further.

We have applied an additional credit in the amount of $8.95 to our customers Kohl's Charge. Please advise our customer to allow 3-5 business days for it to post.