Moore-Built Construction & Restoration, Inc.

We stand behind our previous response, and consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I did receive the refund amount specified.  However, I don't like the customer service, how long it took me to get the matter resolved and most importantly, their website is still giving incorrect information.  At no time was I offered help.  I would like to see them correct the website.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the inconvenience and frustration you
experienced in regards to not receiving a call back as requested originally.
One of our advisors in our Executive Offices, did leave you a voicemail for you
today, to follow up with your concern and address it further.

On
November 20, our records indicate that the credit for the price
adjustment, in the amount of $93.00, posted to the Kohl's Charge card ending in
4213.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not received any gift card replacements as stated in the message from Kohls, as forwarded by Revdex.com.  And based on the serious concerns on Kohls credibility (supported by what happened), I believe its very reasonable for me to ONLY accept a check in the amount of $289.66 (= $183.67 + $105.99 the two gift cards), so that I do not have to deal with the headaches of Kohls gift cards again and again (which was the source of the issue from the first place).I truly appreciate the help from who's involved to get this issue resolved!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Joyce [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have shared this issues to Ibotta, Mr. Rebates and Retailmenot. And in all my Facebook Pages! This is the most unprofessional company I have never dealt with. Glad I have Belk, JcPenney and credit cards because I'm returning everything purchased in the last few months and NEVER shopping at Kohl's again??. This smiling because I spend MY money where I received Good Customer Service. Now I consider this matter Closed as well!
Regards,
[redacted]

Please know the correct procedure was followed. Since the original packaging slip was presented the full return price was honored. Subsequently, the Kohl's Cash earned on the purchase was canceled out. As such, we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have reviewed the response.  UPS arrived and picked up one part of the return. I still have two boxes sitting on my front porch.  Again, Kohls did not have the item picked up in entirety and therefore my refund can not be issued.  
Regards,
[redacted]

Upon review of our customer's concerns,
the customer will have to contact the manufacturer in regards to his luggage.
Due to the allegations made by the store, any further contact should be
addressed with our Corporate Office.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I wish this had not occurred to begin with and Kohl's can figure out a better resolution in the future when situations like this occurred. All over $50.00 - and while some may say I am foolish for this - I kindly disagree. To the executive who told me "I bought someone their Christmas gift" - I hope you can find a better customer service response in the future.  To the Revdex.com of Wisconsin - I sincerely thank you for making every effort to resolve my matter. We, the consumer, are lucky to have an agency like this.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The sales representatives over the phone honored the original offer and pricing. Thank you for your assistance.
Regards,
[redacted]

Our records show we received the customer's complaint through another channel, and have addressed her concerns. The charges on the customer's charge card were authorizations that went to their charge card company when they hit "Place Order"; a customer's funds will be held for each attempted...

Kohls.com order, until we are able to systematically verify the order status. Due to the customer clicking submit multiple times, duplicate transactions were processed. The customer has been informed that we have canceled all eligible items, and any additional merchandise that was submitted can be returned to their local store for a refund. This was not a Kohl's error, and we are not able to process any additional credits at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this does not resolve my complaint. The order numbers the business requested are listed below but they did not offer any resolution to this complaint.  I am still waiting to hear about a solution you please forward this message on to the business.Order 5643257632, 6491528286, 6491628682, 6491629174, 6494982586,�...⇄ /> Regards,
[redacted] 56432576326510467517664062075566406207556640620755664062075566406207556640620755

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Reordered product with original discounts, was charged for shipping which I had to call again and have refunded. Product finally arrived. Company sent product in wrong size. Called company, they told me I had to send it back, wait for the refund, then reorder product and wait for them to send the right product. Finally decided to take 3 hours out of my day to take bus to actual store where they didn't have the same product since it's only available online and had to exchange for a product I really didn't want since it isn't the right color. I'm so extremely frustrated with this company and advise NO ONE to do business with them.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a very lame excuse for their advertising scheme. I no longer wish to purchase the item selected but I shall refrain from doing business with Kohl's. Still, Kohl'd should be reprimanded for such practices.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does resolve my complaint as it pertains to percentage off coupons, but it does little to help the Kohl's customer service representatives better understand their system. In an additional effort to understand the order receipts emailed to me by Kohl's, I contacted customer service once more. I spoke with Camila, based in Colombia, who agreed the discounts had not been applied, and she spent a significant amount  of time trying to understand why the numbers did not add up. She even offered a $10 inconvenience credit per transaction because of the confusion, which I never received, but that is okay because she was equally inconvenienced. In summary, I needed clarification, and so did the two women I spoke with who are paid to provide that clarification. Attached is my call log, which shows the length of time each Kohl's CSR spent trying to understand my order receipt.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We are more than happy to research our customer's inquiry. Please advise our customer to provide their order numbers, if possible.

We apologize for the inconvenience, we have applied a credit in the amount of $23.61 to our customers Kohl's Charge ending in [redacted] Please advise our customer to allow 3-5 business for it to reflect.

We
apologize for the disappointment. All
inquiries made through the Revdex.com are addressed via the same channel. If
they would like to speak to someone directly, they would need to...

contact Kohl's
Customer Service at ###-###-####. However,
on November 17, we credited our customer in compensation for the missing item,
in the amount of $14.61, which will post in an average of seven days to her Kohl's Charge card ending in 1301, from the date of issue. Additionally, a prorated amount of Blue Kohl's Cash, for $1.07, was
issued via email, which has a redemption period of 30 days.