Moore-Built Construction & Restoration, Inc.

I have documentation proving that Kohls did not uphold their promise to reorder my merchandise that they neglected to ship, at the same price. Now the company is requesting I spend more money with them.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We
apologize for the disappointment. We verified $75.00 worth of Kohl's Cash was
earned on the Kohls.com order ending in 3415. As the Kohl's Cash was subsequently
redeemed without consent we issued 1,500 Yes2You (Y2Y) Reward points, which
accumulates to a $75.00 Reward. This will be sent, via...

email, on January 1 and
is redeemable through January 31. To avoid instances like this from
happening again, please practice changing the Kohls.com shopping account
password once every few months to a password that is strong and encrypted.

We
apologize for the disappointment. We verified that a package was missing from the
Kohls.com order ending in 0377. As such, on March 10, we refunded $31.62, which
posted to the Discover card ending in 7674. Additionally, on March 26, we
refunded the remaining missing item in the amount of...

$18.22, which will post
to the same payment method as noted above in an average of seven days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]  credit was issue today, thank you.

We
deeply apologize for the disappointment. We have scheduled a request with our
third party vendor who will pickup the item, and will be in contact
with you, via phone, to schedule the pickup . A separate shipping label and invoice have been sent to
you via email. Please print this shipping...

label out and hand it to the delivery
driver, who will fulfill the pickup. Once processed by the driver, we will
initiate a credit for the returned item back to the original form of tender.

Our records...

show the customer should have received their
anticipated refund at this time. If the customer is stating that they have yet
to receive their refund, we advise the customer to reach out to our Corporate
Refund Department directly for additional assistance. They can be reached at
###-###-####. We apologize for any additional disappointment.

Our records show a return for Kohls.com order #4211531577 was processed on 12/04/15, back to the customer's VISA ending in 4080. We apologize for any inconvenience.

We apologize for the inconvenience our customer experienced with Kohls.com and her cancelled order. We are more than happy to send our customer a gift card for $120.00 for the cancelled order. In regards to Ebates, Kohl's is not affiliated with them and she would need to contact Ebates directly to...

inquire about her credit.

We have processed a return for our customer in the amount of $195.30 on their MasterCard ending in 4890. Please advise the customer to allow 7-14 business days for it to post to her credit card account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The Kohl's website clearly states that if the order is canceled by Kohl's, the Kohl's cash earned does not change.  I was depending on the Kohl's cash to be awarded so I missed out on other TV deals in between the time the order was placed and I received the cancellation notice, which was several days.  The day after the order was canceled I was told by a Kohl's phone representative that I would still be receiving the $300 Kohl's cash.  This resulted in an even further delay as I was waiting for the Kohl's cash redemption period to start to find another TV on Kohls.com.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have contacted our customer directly and addressed her concern via telephone. At this time, we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kohl's is still not even reading my complaint. Rejecting until they at least take the time to read my complaint, and form a response that makes sense.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

As a courtesy, we have made the 30% off adjustment to our customers October 28 purchase. On November 9, we credited $24.29 to her Kohl's Charge card ending in 3906, which will post in an average of seven days. As such, we consider this matter resolved.

We have processed a return for Kohls.com order #4007096198 on 12/29/15. We advise our customer to allow 10-14 business days for the credit to appear. Additionally, we advise the customer to update the shipping information on her shopping profile before placing future orders.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Upon review of our customer's concern, we have confirmed we are unable to re-activate the customer's gift card. For more specific information, our customer can contact our fraud department directly at ###-###-####.

Revdex.com:
TThe last...

message had the order number in the message and the original complaint included the order number... for the 3rd time,7231636324  is the order number. Please stop stalling and read my responses because I have included the order number each and every time.
I have reviewed the response made by the business in reference to complaint ID 11875868, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Eva B[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11756980, and find that this resolution is partially satisfactory to me.  I will review and check if correct credit will be reflected on my account.  Still they also need to refund me 25.00 shipping charge for the item that was never sent or delivered by them. 
Regards,
Carlos V[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There is an issue with your website- I certainly did not select this address.  When I confirmed my order, it said it was shipping to Chicago. I still haven't received my items, no one is at the address they were shipped and I have had multiple responses from Kohls with conflicting messages. 
Regards,
[redacted]