Moore-Built Construction & Restoration, Inc.

We regret the customer received the wrong item on multiple occasions. After researching the customer's concerns, we are able to confirm there was a ticketing issue, and regrettably the desired merchandise is out of stock. We have also removed the item from Kohls.com. We apologize for any...

disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]KOHLS JUST COPY-AND-PASTE THEIR FIRST RESPONSE. I HAVE ALREADY SPOKEN TO KOHLS ASSOCIATE AT THE PROVIDED NUMBER BUT SHE SAID SHE COULD NOT HELP ME AND TRANSFERRED ME TO THEIR ONLINE SHOPPING NUMBER, FOLLOWED WITH ENDLESS VERIFICATION OF IDENTITY AND ANOTHER TRANSFER. BY DOING THIS KOHLS IS DOING NOTHING BETTER THAN PISSING ON THEIR CUSTOMERS LIKE ME. I DO NOT ACCEPT THIS RESPONSE. NEVER WILL I DO. THANK YOU Revdex.com, YOU ARE HELPFUL BUT KOHLS IS NOT.
Regards,
Lina [redacted]

We appreciate our customer contacting Kohl's Department Stores about our Black Friday ad. We regret to learn that the advertised Xbox One was not available when they visited our website. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on...

occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may vary by store. Some merchandise may not be available or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. In the case of our recent Black Friday ad, we included a disclaimer stating that the Doorbusters specials were available while supplies last. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am on active duty with the U.S. Military through March 2nd.
Regards,
[redacted]

We are more than happy to research our customer's concern in regards to her Kohl's Cash. In the complaint, the customer states she received an email stating her payment method was changed. Once we receive that, we will be happy to look into assisting our customer with her Kohl's Cash inquiry.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Had Kohl's handled this properly I would have never had to even file the complaint to begin with. Thank you for the resolution. 
Regards,
Nicole [redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience our customer experienced due to Order 5396021571. We have processed a full refund in the amount of $50.25. This will be applied to the Kohl's Charge ending in 3042. Please allow 3-5 business days for the credit to post to their Kohl's card.

As the Kohl's gift cards were purchased on a third party website, please contact them for further resolution. As such, we consider this matter closed.

Kohl’s apologizes for any confusion. The only way Kohl’s can combine receipts is for the customer to return all of the items, and then repurchase them all again on the same receipt. This will allow the register to generate a Kohl’s Cash coupon on her entire purchasing balance.Please keep in mind,...

the $10 off of $30 coupon our customer used on her transitions on March 13th is only one per customer. If she chooses to combine receipts then the coupon will only be applied once to her total balance.

Our records indicate the customer spoke with Kohls.com on
08/15/15. Her Rewards account was merged, and all her applicable points were
confirmed. Her current $10 certificate is valid until 08/31/15 and is available
online.

We are very sorry to learn that your order did not arrive by the guaranteed December 24th delivery date. We certainly understand your disappointment and we would be happy to look into this for you. It appears that on December 21, 2016, we did credit you $21.83 for shipping. Please allow 35 business...

days for it to appear on your credit card statement.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been told by Kohl's.com that I would receive a full refund within two weeks since November 20th.  I called and spoke with 7 different people, all of whom told me that they had to "open a new ticket" and "I would receive a refund within two weeks".  That was 50 days ago!!!!!  Why am I to believe that now they will send me my refund?
Regards,
[redacted]

As
our customer earned $60.00 Kohl's Cash when purchasing this item, and
subsequently redeemed $60.00 Kohl's Cash on April 15, for order #8453299940, the return amount is subtracted by the amount of
Kohl's Cash redeemed. As such, we stand behind our previous resolution. We also
decline her request to be reimbursed interest. As such, we consider this matter
closed.

We apologize for the disappointment and frustration this caused our customer. She is welcome to return any items to the store for a refund, or exchange. As the five missing items have been reordered for our customer, we respectfully decline any additional compensation. As such, we consider this matter closed.

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached my communications with the customer service department of Kohls, the last of which promised a refund would be awarded no later than November 10th 2016. Insisting that I wait any longer than I already have is not only unprofessional but also unfair. See attachments.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We stand behind our previous decision and consider this matter closed.

We stand by our previous statement, and consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.If and when I receive the merchandise credit of $90.28 I would gladly retract my complaint as promised. I have been a loyal customer of theirs for more than a decade and I feel I deserve more respect than I was provided with. Assuming I did not pay for items is very unethical and very unprofessional. I am okay in settling the disputed amount and taking a loss considering how pleasant kohl's customer service has been to me, and how they have provided me and my family with great quality merchandise throughout the years. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]