Moore-Built Construction & Restoration, Inc.

Revdex.com:Two complaints were made directly to Kohls. Both instances I asked that my complaint be escalated. Both times I was told I'd be contacted within 48 hours. I was never contacted. I still have received no correspondence regarding this matter other than through this complaint. Kohls is extremely poor with customer care. At no point was any sort of compensation offered. I had to fight to get refunded for items that were sent to the wrong person. Despite kohls recognizing that they sent my items to the wrong person, I was told I wouldn't receive a refund unless the woman returned them. So I would've remained charged for the items had this woman not contacted me and sent the items back. This is beyond poor customer service. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I am not satisfied with Kohl's response about order processing. I would expect they should at least offer a substitute item that is similar in cost/style to replace the item they cancelled. Again the order was cancelled after verbal confirmation with one of their sales associates. The order was not cancelled at the end of order processing with the sales associate as would be expected as Kohl's states this is when you sometimes find out an item is not available or their was a problem with your order. Order was place and verbal confirmation given over the phone. The order was cancelled sometime after (time frame unknown) and again for no apparent reason. thank you.

We have processed a return for Kohls.com order #4175502879 on 12/29/15. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Provided this discount is actually applied this time. I was told two times already that it was done and it wasn’t. 
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer
experienced with her online Order 7433436187. We have applied the additional
credit in the amount of $1.02 to the Visa ending in [redacted] Please advise our
customer to allow 7-10 business days for it to reflect.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Kohl's requested further information.  I have attached 4 images of the item.  I had disassembled it to put it back in the box to take it to the store.  I can re-assemble it if that type of image is required.  Please advise on this.The store I sent to was:  1505 Springfield Dr. Chico CA  Thank you and please advise of further steps.  Regards,  [redacted] Kohl's Chico1505 Springfield DrChico, CA 95928Kohl's Chico1505 Springfield DrChico, CA 95928

We
apologize for our customers frustration. We have opened a ticket with our IT partners
regarding our customer being unable to access her Kohls.com shopping account. We will be in contact with our customer via phone, within 7-10 days,
regarding the resolution.

We apologize for the disappointment. As a 15% off transaction discount was used, the purchase price for this item was $29.73. As a courtesy, on December 30, we credited the item for this amount, which will post in an average of seven days to the Master Card ending in 8200. If the product proved to...

be defective, please discard the item.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We regret to hear the customer did not receive the desired merchandise. Regrettably this item is not shipped from a Kohl's warehouse, but directly from the vendor. At this time our records show a return for the merchandise was processed on 12/03/15. We apologize for any disappointment, and will...

forward the feedback to the appropriate channel.

We regret to learn that the coat ordered was not available when the order was being fulfilled. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock...

amounts from our vendors. We apologize for any inconvenience this may have caused.

We have submitted a UPS pickup request for the table. The tracking number is [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The client referenced the flyer and quantities within the store.  This issue pertained to inventory ONLINE and not within a store.  They clearly did not read the complaint or look into it at all.  To further complicate things, since I submitted this complaint, the remaining portion of my order was never shipped nor was it communicated to me that it would not shipped.  However, I was billed for the item.  In discussions with other patrons of this website, this is NOT an isolated incident and happens too often for a store of this size.   I again request that they look into this matter and determine that how in a digital world, they can sell inventory that they do not have.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We
deeply apologize for the frustration; however, we stand behind the previous
resolution, and consider this matter closed.

We apologize for the inconvenience, but the items were returned due to the fit. The customer is still responsible for the shipping on her order since it is not a Kohl's error.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Yes, I received an email from Kohl's, stating they had credited my account for $50+. However, they have not addressed the issue of the interest and non payment fees my Kohl's credit card accrued, due to their dragging their feet on this matter. Had they taken care of this matter in a timely manner, (not taking almost 3 months to credit my account)...none of these fees would have occurred. Trust me, like Kohl's, I want to close the book on this matter..and as soon as they do the right thing and cancel the fees, on my credit card, due to their mishandling of the matter. I will gladly, be done with Kohl's FOREVER. I will never do business with them again.  They do not value me as a customer, so I will not spend my hard earned money with them. Oh, and  to expose there tactics, the refund they are referring to in this letter, is for merchandise I returned to a Kohl's store...not three lost package, I never received...but the headache isn't worth it....almost 3 months of this foolishness. I have never encountered such pathetic customer service. I just want those fees taken care of, and they can be done with me...as my family friends, and myself are with them. Ps....it's really hilarious, I keep saying I don't want a rebate or Kohl's cash...and they continue to bring it up. It just shows they don't even care enough about there customers to actually deal with the matter...Pathetic. I did not create this situation
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Linda [redacted]

We stand by our previous statement. We would appreciate it if the
customer would send in a copy of her bank statement showing this transaction
cleared twice.  Once that is received, we can assist our customer with their
concern accordingly.

We apologize for any inconvenience the customer experienced, due to their most recent Kohls.com order. Unfortunately, in order for the items to be resent, the customer would need to place a new order for the merchandise. We are willing to honor the same discounts and promotions as Order 5008876800.

We apologize for the inconvenience the customer experienced. Kohl's return policy is posted in our Customer Service areas, on the back of our
sales receipts, and on our website at www.kohls.com for our customers'
convenience.The following is an overview of our return policy:With a original...

receipt:•A cash or credit refund based on your method of
payment•An even exchange•A Kohl's Merchandise Credit•A
corporate-issued refundWith a gift receipt:•A Kohl's Merchandise
Credit•An even exchange•A corporate-issued refundWithout a
receipt:•A full refund on your original tender if you paid with a Kohl's
Charge or any other major credit card•An even exchange•A Kohl's
Merchandise Credit based on the lowest 13-week sale price•A corporate-issued
refundIf the original purchase was made using a check, the customer will
receive cash if you have your original receipt. Without your receipt, you will
receive a KMC based on the above policy.For your security, we may ask
for a valid form of identification.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kohls policy and their customer service or lack there of is absolutely horrific! They have not addressed any of the issues in the complaint or even attempted to come to an amicable resolution. I have read several other complains from other customers regarding the same types of issues without a response or resolution. Clearly they take pride in their unethical business practices and bad customer service hence their reputation! I cannot accept the business reply because they did not address any of the issues outlined in the complaint not attempted to offer a resolution. I hope all customers reading this think twice about shopping with this company and spend your money with a company who actually values their customers! Shame on kohls!
Regards,
[redacted]