Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They don't answer any of my questions. I sent various emails to their support team, but they couldn't resolve my issue and I never had an access to their page. I don't think they provide any new information here 
Regards,
[redacted]

We regret to hear the customer continues to endure frustrations with our company.  As previously stated, we are unable to resolve the customer's concerns with the provided information. At this time we advise the customer to reply with a detail account of how we may assist them if they would like assistance via Revdex.com.

We apologize for the disappointment. We verified the Kohls.com order ending in [redacted] was lost in transit. As such, on December 26, we credited the full order in the amount of $158.98, which will post to the Kohl's Charge card ending in [redacted] in an average of seven days.

As the third party returned the items to the store, we would need their information. As such, please have him file a separate Revdex.com complaint with his information so we can further investigate this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] If I place the order for the Apple Watch with my credit card, will the credit be applied toward my credit or what form of credit will I be getting back?
Regards,
[redacted]

We
apologize for the disappointment. On January 19, the Kohl's Corporate Refund Department issued a Kohl's Merchandise Credit (KMC) in the amount of $52.03, which will be
delivered, via mail, in an average of 7-14 business days.

We apologize for the disappointment. Our records indicate that an item in the Kohls.com order ending in 8833 was lost in transit. As such, on January 25, we issued a credit for this in the amount of $93.25, which will post to the Kohl's Charge card ending in 2807 in an average of seven days. Blue...

Kohl's Cash in the amount of $14.29 was also issued, via email, with a redemption period of 30 days.

We
stand behind our previous resolution and consider this matter closed.

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was in contact with a woman from Kohls.com corporate office. She ensured my complaint was handled and resolved. My item was subsequently delivered and no further action is needed. Please close this claim.
Regards,
[redacted]

We would like to confirm that there is no
record of any known system error that would have prevented the customer from
using the Kohl's Cash before its expiration date. As a one-time courtesy we
have processed a $10 credit to the customer's Kohl's Charge ending in [redacted].

We have determined the correct amount was refunded for the return. The sale price for this item was $19.99; however, there was a 25% off transaction discount that was applied. Also, Kohl's Cash was used as a partial payment. As such, the customer is receiving the refund in the same way she paid for the item. The partial amount that was paid for in Kohl's Cash was reimbursed as Blue Kohl's Cash, in the amount of $2.05, and was issued, via email, with a redemption period of 30 days.

I am very dissatisfied with Kohls I made approximately 30 phone calls and was told a different story every time when all along my ring was out of stock

We apologize for the inconvenience our customer experienced with Order 7037069972. We did attempt to speak to our customer directly to advise him that we did process a credit in the amount of $32.09 to his Visa ending in 2914. Please advise our customer to allow 7-10 business days for this credit to...

reflect on their statement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Will see you in court!!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[They kept the rebate on the site well after they were made aware of the expiration..]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
I contacted the customer service dept again to try and resolve the issue and have attached the chat message to this e-mail. My problem is you cannot choose to ship to two different addresses on the website and they shipped half to me, the other half to my father and they still want to charge me for shipping when I should of had free shipping to begin with and have to still reship this gift which will be close to $20 to get it there on time. I should of had free shipping not $17 or now discounted by $8 of which I have not seen a refund. When I contacted customer service they stated I would be getting a full refund via chat. Please see attached. This is the second huge shipping error I have had with Kohls and I will conact the Attorney General and media if necessary. I never complain to companies when things go slightly wrong but they have now messed up a birthday gift and now a christmas gift for family. Kohls needs to make this right. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There is no way to determine that I was NOT going to receive them when I placed my order.  This is where you are deceptive.  I only purchased from your site because of the kohls cash rewards. There is NOTHING when I was purchasing that states that I would NOT get them.  It should say.. your item is not eligible for the Kohls Cash Rewards Program.  It didn't! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I had already sent in my rebate request and was rejected. Attached, I have included the rebate sent proof with rejection email and chat with representative of my initial complaint. Also, I have attached the advertisement picture that shows an enticement to buy the most expensive piece of luggage to get the $50 visa prepaid card which is what I am needing to resolve this. Additionally, I know I was eligible for this or the rebate form would not have printed out at the register where the clerk again confirmed I would be getting it.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Im not sure why they informed you that they were not at fault, however they did finally correct their mistake by sending UPS to retrieve the package which they delivered to the wrong address and they also refunded me, after many correspondences back and forth with their executive team.
Regards,
[redacted]