Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for our customer’s
frustration. We have credited our customer accordingly for the missing items,
in the amount of $17.09 to her VISA ending in 3547. A Kohl's gift card in the
amount of $100.00 will also be sent via mail to our customers address in an
average of 15 business days. Our...

customer is more than welcome to reorder the
missing items at her earliest convenience.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The Kohls.com website clearly showed that I had selected the "Dove" color for the batch towels, but after I submitted the order their system changed my color selection. I want to speak with the actual Kohls Corporate Customer Service Manager about this extremely poor customer service.
Regards,
[redacted]

We just need information if possible. It appears the item was reordered for our customer and we have honored previous pricing for the reorder.  It appears the original order was never fulfilled by our fulfillment center. We apologize for the inconvenience and frustration our customer experienced.

I'm happy we share these sentiments, but at no time have you told me that you will be reviewing the calls and taking any appropriate actions.  Actions speak louder than words.

We apologize for the inconvenience our customer experienced with her most recent Kohls.com order. It does show that we did process a refund on November 28, 2016 to the Visa ending in 2749 in the amount of $22.00. Please advise our customer to allow 7-10 business days for it to reflect on their...

credit card.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I just checked and see they did process the request just this week.  Although, that's over a month after the whole situation occurred and was WAY too delayed and late in my opinion. I now am aware of how the company does business and will never be ordering from them again.  So, as far as i'm concerned this was the last part of the almost 6 week long nightmare to be finally completed.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our rebate department has agreed to mail our customer a rebate in the amount of $24.00 with tracking number 751839558. Please advise our customer to allow 4-6 weeks to receive.

Our records show a return for the missing item from Kohls.com order #[redacted] was processed on 11/21/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. Regrettably, due to security purposes we are unable to place a new order on the...

customer's behalf. If the customer still desires the merchandise, we will honor the original  price paid. We advise the customer to place her order online, or call our Kohls.com Customer Service at ###-###-#### for assistance. We apologize for any inconvenience.

We have
processed a credit back to our customer’s Kohl’s Charge account in the amount of
$167.18 for the mis-shipped Kohls.com order [redacted]. We advise our customer
to allow 10-14 business days for the credit to appear on her Kohl’s Charge
account.

We apologize for the inconvenience and frustration our customer experienced due to her return. We have confirmed that our customer is working directly with her local store to address her concern and assist with the refund going forward.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please inform our cus[redacted]er he was reimbursed accordingly in the amount of $35.43 for the missing SKU. He is welcome to reorder the same item for the same price, $64.99, that he purchased it for on November 24, 2016. Please have our cus[redacted]er give Kohls.com a call at ###-###-#### so we can place the...

order for him, and honor the sale price.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] it spacifically said in stock at the Tyler store listed at 16.00 that is the same as an advertisement and should be treated as such, this is the worst time of year to ignore this type of issue with the holiday shopping season upon us. I will take this to social media and national news media if not handled within 24 hours

On
February 19, we resolved this for the customer via the Revdex.com. In our resolution
we stated that we issued $40.00 worth of Yes2You (Y2Y) Reward points, in
compensation for the lost Kohl's Cash, which will be sent, via email, on March
1 and will be redeemable through March 31. As such, we consider...

this matter
resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However. I find Kohl's response that the item I purchased was not eligible for a rebate incorrect.  The rebate form, packing slip, and UPC code I mailed in clearly state that American Tourister Burst model hard or soft side luggage are eligible for the rebate.  These documents are attached with my response. 
Regards,
Diane [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I WANT MY FULL REFUND to the card I paid with.  That is $34.01!!  I DO NOT want any refund as part of Kohl's cash.  I WANT MY MONEY BACK IN MY BANK ACCOUNT!  If you want to offer the $11 and $30 in addition to A FULL REFUND, I will accept that.  REFUND MY $34.01 TO THE CARD I PAID WITH!!!  There is NO reason to refund any of it to Kohl's Cash!!!!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The customer is indeed allowed to provide feedback at the number provided, as there is no designated "Complaint Department." Additionally, all Revdex.com complaints are addressed by the Executive Office. Please know that the feedback has reached a high level and has been forwarded to the appropriate departments for their internal review.  Once again we sincerely apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:Thank you for taking the time to help me with this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We need more information in regards to our customer's concern. Please have our customer provide their Yes 2 You Rewards number, so we can verify why the account is locked out.