Moore-Built Construction & Restoration, Inc.

Revdex.com:
Yout didn't any of those items in that area. You only had Nike socks on that display. I will just take this forth by open a case with the GOV complain  board. I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have applied a $84.00 credit to our customers Kohl's Charge ending in [redacted]. Please advise our customer to allow 3-5 business days for it to post.

We
apologize for the delay and disappointment. On February...

12, Kohl's Corporate Refund issued a Kohl's
Merchandise Credit (KMC) in the amount of $162.36, via mail, which will be
delivered within 7-14 business days.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please advise our customer we processed a refund to his MasterCard in the amount of $10.95 for the difference in the return amount. We apologize to the customer for the error, and assure this was isolated and will not happen again.

By accepting the refund and getting it sized, the customer is accepting a reasonable resolution offered by our store. The customer is aware when filing a Revdex.com, the business has up to 30 days to resolve their concern. In the interim, our customer did accept the exchange for a new ring. He then agreed to have the replacement ring resized, in which the store accommodated his request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] 6 packages in total to answer Kohl's question.

Kohl's reserves
the right to correct any errors, inaccuracies or omissions and to change or
update information (including, without limitation, information related to text,
pricing, availability and product descriptions) at any time without notice
(including after you submitted your order and confirmation was received). Regrettably
this was not a Kohl’s Cash earning period. We apologize for any disappointment.

Upon review of our customer's inquiry, we have confirmed that [redacted] would need to contact us directly to further discuss at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I want to let you know that I pushed I do not accept this response in error to my Kohl's complaint. I misread what they wrote and initially believed they were subtracting $18.01 from my amount due. I would like to accept this as resolved and apologize for the misunderstanding.
Regards,
[redacted]

We apologize for the inconvenience and frustration the customer experienced when making a return at her local store. I will be happy to mail out a $40.00 gift card to our customer to the address provided on the initial complaint.  Please allow 7-10 business days to receive.

We do have our premium electronics policy printed on the back of our
Kohl's receipts. Certain electronics brands or warranty products must be
returned within 30 days from the date of purchase with original packaging and a
valid receipt or account look-up. Refunds for warranty products are...

handled by
the warranty service provider. Even exchanges are not allowed on premium
products. The store must process a return and the customer can repurchase the
item. To view a list of Premium Electronics and Warranty products, please copy
and paste the following link in your browser: https://cs.kohls.com/app/answers/detail/a_id/1086.
I hope you find this information helpful and apologize for any inconvenience
this may have caused.  We do stand by our electronics policy.

We stand by our previous response, and consider this matter closed.

We
apologize for the disappointment. Kohl's Corporate Refund Department has been
attempting to reach the customer, via phone, regarding the return; however, as
their voicemail box is full, they are unable to leave messages. We need to
speak with the customer before we issue a potential refund....

As such, please
contact Kohl's Corporate Refund at ###-###-####, to resolve this concern.

We regret the customer's order did not arrived in the initial provided timeframe. Due to the time of year, retailers and carriers may experience delays. Our records show Kohls.com order #[redacted] was delivered on 12/15/15. If the customer no longer desires the merchandise, we advise the customer...

to return the merchandise at her local store for a refund. We apologize for any disappointment.

Upon review of Kohls.com order #[redacted] it appears the customer
was not previously reimbursed for the missing items because UPS did provided us
proof of delivery. The customer was informed the next steps were to file a
police report or file a claim with UPS. At this time as a courtesy we...

have
returned the two items back to the customer's Kohl's Charge. We advise our
customer to allow 10-14 business days for the credit to appear on her Kohl’s
Charge account.

We apologize for any inconvenience and frustration our customer experienced in regards to Order 5187141796. We did apply the complete balance to the 4 gift cards tendered on the cancelled order.[redacted] - $100.00[redacted] - $100.00[redacted] - $500.00[redacted]...

- $484.51

We apologize for the disappointment. We verified the Kohls.com order ending in [redacted] was lost in transit. As such, on December 19, we credited the full order in the amount of $60.20, which will post to the Master Card ending in [redacted] in an average of seven days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again, please note that I have the wallet application, did try to have the cashier in question use it to allocate my approximate $9.00 left on the Kohl's Cash Reward Money for the deviled egg dish to no avail.  I also offered her my original online order form whereby I was able to use $31.00 towards men's swim trunks and tried to get it pulled up that way - to no avail.  Finally we got out my 10 year old Kohl's Reward Card to see if we can obtain it that way - to no avail.  So in every aspect, I did what I was supposed to do as a loyal customer trying to use her 'Kohl's Cash Reward for being a loyal customer.  Yet, I see that Kohl's doesn't really care nor will address ANY of these issues.  In fact, they haven't addressed even one of them.  Instead they told me to download the 'Wallet' (obviously they hadn't even read my complaint as it was stated quite clearly within the text that I had indeed tried to use the 'wallet' application).  I find it very curious that they told me the answer to my question was to indeed use that wallet next time and all will be well.  YET, I clearly stated that we HAD tried to use the wallet and all was not well, therefore it is about the principle of business, customer appreciation and just basic courtesy.Again, this is not about the measly $9.00 or the deviled egg dish.  This is about a 10 year old loyal customer who spends $200-$300 per month in the Kohl's stores and being so soundly dismissed, unread, unaddressed and rudely treated by their Revdex.com CUSTOMER SERVICE LADY/MAN.  Can you imagine how they treat customers with issues that don't file a Revdex.com complaint?  I shudder to think about it.I will NEVER ACCEPT this resolution and should Revdex.com accept it I will have to live with it.  But I never will think this is the kind of treatment or resolution any customer should get after an issue that has turned into a debacle and a Kohls customer service joke.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] please Mail credit to [redacted]