Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Not at all satisfied with result, as I was never emailed prepaid return shipping label as told by customer service.  Also, inconvenienced to return in my own behalf.  Also, when I attempted to call to place new order rather than a new one automatically shipped as I was originally told, customer service gave me hassle regarding placing order at original price and then emailing order number and they will "adjust" to honor sale price but not give me the new discount that was going on...even after having such awful experience.  Ridiculous and incompetent service.  
Regards,
[redacted]

Upon review of customer's online Order 5917779080, we did process an additional credit to the customer Kohl's Charge ending in 8219. The amount credited is $35.93, which was noted by a supervisor who handled her inquiry.

Once the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's Cash. In the past, stores may have made an exception to our policy to honor expired coupons; however, going forward this will not be the case and our policy will now be enforced. Regrettably, we are...

unable to accommodate your request to honor the Kohl's Cash. We apologize for any inconvenience.

A credit was previously applied in the amount of $16.31 on November 08, 2016. It was applied t your Kohl's Charge ending in 3858. Please allow 3-5 business days for the credit to process to our customers account.

Our records indicate we received her complaint through a different
channel and have addressed her concerns. The customer has been advised she has received all the appropriate return credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]pictures added of cracks, scratches, scuffs on new item bought for wedding gift, thrown with one fork, loose in a plastic bag, no bubble wrap, no tissue or other paper to protect items and keep in New condition. Have been inconvenienced, hung up on, ignored by corporate. They need to do the right thing. Ship me items in a way that PROTECTS then from banging together in shipping package.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The dates may be set by manufacturer, however Kohl's had the deceptive advertising. The ad started 11/23, and had stated price that included rebate that started only on 11/25. 
Regards,
[redacted]

We sincerely apologize for the lack of assistance our customer is receiving. Since we are able to verify our customers purchase, and they qualified for the rebate, please advise our customer, we will send a gift card in the mail to compensate for the monetary loss of the rebate.  We will send...

the gift card to the mailing address listed on their Revdex.com complaint.

We have processed a credit for our customer for Order 6914831170. The amount of the credit is $310.43. This will be applied in 7-10 business days to the Visa ending in 0539.

We
apologize for the disappointment. On December 19, we verified that the Kohls.com
order ending in [redacted] was lost in transit. As such, we processed a return for
the full order, in the amount of $427.99, which will be credited to the Kohl's
Charge card ending in 8004 in an average of seven days....

As this item is out of
stock, we are unable to resend another one.

We apologize for the inconvenience our customer has experienced. Our records indicate we have received the damaged night stand. A refund will be processed with the refund amount applied to a Kohl's Merchandise Credit. We will submit a new order for one HomeVance Isabella 1-Drawer...

Scalloped Nightstand and apply the Kohl's Merchandise Credit to the order as payment. The customer will receive an email on Monday, January 4, 2016, confirming the new order number for this item.

We called the customer directly and advised the him we will be sending him a gift card in the amount of $250.00 to resolve our customer's issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]the order number could be viewed under my customer account using the information provided to the Revdex.com. The order number is 7751880243. As of today I still have not been refunded and the package was sent back by the person that received it on 2/23/17.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]This is not stated anywhere on your site. Kohls did not have my permission to charge my gift card for the amount that they did. This needs to be refunded immediately.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This is not acceptable that it takes so long to issue a refund. There is no email which indicates that the refund was processed.]
Regards,
[redacted]

As
we have implemented a fix in regards to this error, our vendor has reshipped
the correct color legging to the customer. Accordingly, the package is
scheduled to be delivered, via USPS, on February 3. For their reference, the tracking
number for this shipment is; 94[redacted]82[redacted].

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the disappointment. While in most cases we attempt to have enough inventory of a product, there are times when demand may exceed the inventory we have on hand, thus forcing us to cancel a product from being shipped. However, our records indicate that on November 29, the order was...

recreated by you, and subsequently delivered on December 1. We also price adjusted this item to match the original sale price, in the amount of $129.99 with an additional 15% off discount.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Unbelievable!!!!!  I will never buy from them again

We apologize for the inconvenience and frustration has experienced due to his online order. Please inquire with the customer if the gift cards are in his possesion, if not, we will mail out new ones as soon as possible.