Moore-Built Construction & Restoration, Inc.

We have researched our customer's concern and in order for the customer to get the full refund amount, she would need to return the merchandise from Order [redacted]. The $75.00 Kohl's Cash from the original tender was issued for the television purchase. The customer spent the $75.00 Kohl's Cash. We...

are not manually issuing a $75.00 credit unless it the merchandise is returned. The customer can then attach receipt to her complaint so we can process credit.

We have made the business decision to send three new gift cards, in the amount of; $320.00, $488.90, and $200.37, which will arrive via mail within 7-14 business days.

We apologize for the inconvenience our customer experienced due to the unauthorized activity on their account. We did attempt to contact our customer directly in regards to packages. We would like verify the packages are still in our customer's possession so can schedule a pick up as soon as...

possible.

Since the correct discounts were received at checkout, no further compensation is warranted. As such, we consider this matter closed.

The customer is welcome to return this item to the store. Once the credit is received, they are welcome to reorder this item online. Please know we are unable to grantee inventory of any product we sell online.

We
apologize for the disappointment. Our records indicate the return was initiated
accordingly. On August 24, a refund was processed for the returned item in the
amount of $33.76, to a Kohl's Merchandise Credit (KMC) and sent via standard
mail. Since the item was purchased as part of a Buy One...

Get One (BOGO) for 50%
off promotion, a prorated amount was deducted from the return. As such, we
respectfully decline any additional reimbursement. However, as the KMC was not received, we have issued a replacement, which
will be delivered, via mail, in an average of 7-14 business days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be one I accept not because they refunded all the money due me as they did not refund for exchange and did not refund full amount of order in question. My order was $54.28 and they refunded me $44.00. Why I do not know but as they had hoped, I am tired of trying to get them to comply.  I have succeeded in getting all of my friends and family to never shop Kohl's again and that will be satisfaction enough.
Regards,
[redacted]

Our records
indicate we received the customer’s complaint through a different channel and
the customer has been addressed. The customer has been informed who initiated
the suspension of their Kohl's Rewards account, and that we are unable to
reactivate your Kohl's Rewards access.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It did however take too long to issue the refund from the date of the lost package.  Thank you for finally taking care of this issue.
Regards,
[redacted]

As previously stated, we sent a Kohl's Merchandise Credit on March 31, 2017. Please allow up to a few weeks for delivery via mail. As such, we consider this matter resolved.

Dear Kohl's
Thank you for the offer. I would love to process the new order, but you have $750 pending on my Kohl's card due to the cacnelled orders, and my limit is only $500. If you can release the pending auth's then I can move forward.  Furthermore, can I have a coupon code for the 30% off that you offered?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I returned all the items in the order since you refused to help and I won't be shopping at kohld anymore and you deducted the price of the kohls cash you gave me from the order claiming I spent it when I haven't! This is illegal to withhold money from me for a coupon I didn't not spend, how do you explain this??????
Regards,
[redacted]

Our records show the customer's concerns were addressed by our Corporate Refund Department directly. The customer was advised part of the refund was placed on the customer's account on 01/15/16.  The remaining part of the refund would be sent on a Kohl's Merchandise Credit via USPS. We would...

thins information was helpful.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have photo and video evidence of the advertising error. I am sure the company is aware of the error as the advertising error was removed instantly after I spoke to the 2nd representative regarding this matter. I have attached screen shots of the advertised offer, but was unable to attach the video. I do have the video available if available to send in an alternative way.
Regards,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi. I looked over the response. I have no way to access my account online as I do not have a copy of my card. I have sent away for one and will check my account after I receive it. The women I talked to did say that I have a zero balance. I am still receiving phone calls from Kohl's. I will wait before I either reject or accept the business' response.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
My mailing address i[redacted]3Regards,
[redacted]

We have contacted our customer directly. We advised the purchaser needs to call in to speak to our fraud department at 1-888-890-1755 to address further.

Instead of requesting compensation then I would like for someone higher up than an associate at their customer service line to reach out to me.

We
apologize for the disappointment. We verified the Kohls.com order ending in
8132 was inadvertently shipped to the incorrect address. As such, on January
25, we credited the full order in the amount of $54.53, which will post to the
Kohl's Charge card ending in 0310. Blue Kohl's Cash in the...

amount $15.00 was
also issued, via email, with a redemption period of 30 days. To avoid issues
like this in the future, we have removed the old address from the customers
shopping account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter. The order placed immediately after cancellation was placed to be exact replacement from the original order---confirmed on twice with Kohl's cs on the phone that I will be credited the exact difference of $1345.37, Plus $250 kohls cash.case # [redacted] for this call. Note that I called back within 1hr of placing the new order, so if the CS on the phone said he couldn't price match, I would've cancelled the ordered immediately, but instead he said I would be refunded all the price differences plus I'll get the $250 kohls cash was supposed to be rewarded, so I kept the order]
Regards,
[redacted]