Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID 11855141, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Paul K[redacted]SHIPMENT ACTIVITYNOV 29, 08:20 AMDelivered -If you look at shipping confirmation number and track it.  Its clearly says it made it to buffalo, ny.  But, at the FEDEX location it was sent back.  Do from damage.  It is in Minnesota.  FEDEX  sent it back to st. paul MN.  When I called Kohls customer service they where able to see it on the computer.  Now all sudden you can't.  I forward what was sent to me from FEDEX clearly saying that FEDEX had sent it back due to damage.  It was delivered back to kohls.      Saint Paul, MNNOV 29, 02:15 AMOn FedEx vehicle for delivery SAINT PAUL, MNNOV 29, 02:11 AMAt local FedEx facility SAINT PAUL, MNNOV 27, 09:54 PMArrived at FedEx location SAINT PAUL, MNNOV 27, 02:45 PMIn transit MAHTOMEDI, MNNOV 26, 07:49 PMIn transit PORTAGE, INNOV 26, 08:47 AMDeparted FedEx location SYRACUSE, NYNOV 26, 03:31 AMArrived at FedEx location SYRACUSE, NYNOV 25, 09:43 PMDeparted FedEx location BUFFALO, NYNOV 25, 11:32 AMReturning package to shipper Damaged in transit - Unable to deliver shipment - Returning to shipper BUFFALO, NYNOV 25, 10:35 AMDelivery exception Damaged, handling per shipper instructions BUFFALO, NYNOV 24, 03:40 AMAt local FedEx facility BUFFALO, NYNOV 24, 12:52 AMArrived at FedEx location BUFFALO, NYNOV 23, 07:01 PMIn transit ELYRIA, OHNOV 23, 05:46 AMDeparted FedEx location SAINT PAUL, MNNOV 22, 04:37 PMArrived at FedEx location SAINT PAUL, MNNOV 22, 04:02 PMPicked up SAINT PAUL, MNNOV 22, 03:54 PMShipment information sent to FedEx Tracking Number 784726749836HAVE QUESTIONS? GET ANSWER

We thank the customer for their feedback involving the associate in our Executive Offices. We will review our customer's concern and coach internally with management.

Our customers are welcome to use Kohl’s Cash passed the expiration date, if it is within 10 days of the expiration date. As our customer surpassed this grace period, we respectfully decline any request for reimbursement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] As you can see in the attached photos, the shipping box is so severely damaged that it can not be used to ship anything in.   The photos also reflect the damage to the items.  Once again, the items are too heavy to return at a Kohl's store.  Unless someone from Kohl's can come to my house and pic these items up and give me either a credit on my account immediately or hand me a refund check, I expect Kohl's to refund $400 to my account immediately without returning the damaged items.  Someone at Kohl's needs to take responsibility for this poor packing and shipping as well as poor customer service response time in resolving this issue.  Who is going to make this right!?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Amos [redacted]the mattress was picked up by ups today 2/08/2016 . When my account is credited , then I will be satisfied .

Kohl's does stand by it's previous statement. At this time, we do consider this matter closed.

Our records show the customer was contacted an Advisor in the Executive office. The customer was advised to keep the merchandise and a return credit was processed. Additionally, the customer declined the offer to process a new order.

Our rebate department has agreed to mail our customer another $48.00 rebate card as agreed. Please advise our customer to allow 4-6 weeks to receive via USPS.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the customer’s confusion. There are very specific dates that customers can either earn or redeem Kohl’s Cash. These dates are listed on our advertisements; and when offered, on our Kohls.com landing page. We cannot generate a Kohl’s Cash certificate on a purchase that was not made...

during an earning period.

We have credited our customer an additional $276.99 , for a total credit in the amount of $1,345.37. Please allow an average of seven days for the credit to post to the customers Master Card ending in [redacted]. Additionally, a $250 credit will be applied to our customers next order, in compensation for the Kohl's Cash that was not earned. Our customer would need to call Kohls.com at 1-855-564-5705, and place an order via phone for the credit to be applied.

In order to research our customer's concern, more information is needed.• Please clarify which rewards were not receive.• Were these points earned on a specific order or numerous transactions?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Kerri [redacted]

We are unable to comply with the customer's request for a Store Credit. When you return merchandise from a purchase that earned Kohl’s Cash, the Kohl’s Cash value will decrease. If you have already used your Kohl’s Cash coupon, the amount of the Kohl’s Cash will be deducted from your return amount....

And if you are making a return or price adjustment on an item you bought with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as a Kohl's Merchandise Credit. The details of the Kohl’s Cash Coupon program are stated on the back of each coupon, as well as our Kohl’s flyers.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank You for your help , the amount I used on gift card was$108.82 The master card amount is correct. Can Kohls please correct the gift card amount.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have addressed our customer's concern previously. At this time, we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My daughter, [redacted], recently filed a complaint with you regarding our experience with the wedding registry at Kohls Department Stores.  Their response (through you) is insufficient.  They have offered NOTHING to her for the horrible experience she and I have endured during the weeks prior to the wedding, and the situation is still going on.   They promised to forward the issue to some department, but that does not address myself or my daughter, and the experiences we are still having.   1.        Numerous friends and family have shared that they had difficulty both in store and online with navigating the wedding registry system at Kohls.  I personally wasted over an hour in the store attempting to purchase a gift (online)  through the registry.  Several Kohls employees attempted to assist me, and both gave up, suggesting the registry could be updated when I checked out with an item.  At checkout, the employee assured me the item would be shown as “purchased” on the registry.  It never did.  To this day, the item still shows as “1 needed”. 2.       My best friend, [redacted], purchased several gifts (for my daughters wedding) online from the registry in late August.  She received an email about 10 days later with the subject line saying “DELIVERED”. She deleted the email without reading it.   About 4 weeks after receiving that email, she gathered the courage to ask my daughter how she liked the gifts.  She felt terrible asking, but hadn’t received a Thank You note, and wanted to make sure everything arrived OK.  That’s when my daughter started asking around and realized she had not received ANY gifts from the registry that had been marked purchased, but had been ordered online.  She had only received Kohls purchases from people who had purchased items off the shelf, or had the items delivered to their homes, not delivred to the bride and groom. 3.        That same day my daughter and best friend BOTH contacted Kohls and were given the run around.  My friend was unable to find out the status of her purchases (over $100), and my daughter was told there was nothing Kohls could do.  4.       Kohls told my daughter that she would just have to contact all her wedding guest invitees and ask them if they purchased her a gift from Kohls.  REALLY????   Many of the invitees are family and friends that we do not have email addresses for.  That meant we would have to personally call these people and ask them if they purchased at gift!  WHO DOES THAT?????   To even suggest we make those calls, or send messages like that is HORRIBLE customer service.  Not to mention this was all about a week before the wedding!  My daughter was distraught at the thought of all the people that would need to be contacted and asked if they purchased her a gift.  In addition, for those like my best friend who had made purchases, my daughter could not send Thank You notes as the gifts never arrived.  5.       My best friend eventually received a Kohls gift card in the mail (2 months after her purchase) with a note that said the gifts had been returned as UNDELIVERABLE.   Rather strange since the email 2 months earlier said it had been delivered.  Had she not inquired with my daughter about receiving the gift, she would have assumed the gift was not wanted.  My friend was unable to reorder through the registry because it said the gift had been purchased already.  6.       As far as we know, there is still one outstanding order from a relative that has not been received. The purchase was made in late July.  I have not been able to reach the purchaser to determine if the gift was returned to Kohls, if they received a credit of any kind, or what the status is. 7.       The problems:  There is no way to track who purchased what items, where they were shipped, or what the status of the shipment is.  The registry is a joke.  It just doesn’t work.  The employees are unable to help….from the store staff, all the way up to the customer service department supervisors.  8.       I worked for Kohls Department Stores in the Woodbridge VA store for several years.  I know as a former employee of Kohls, and a frequent shopper in their stores, how important customer service is. I remember their motto, “The customer is always right”.    I am personally offended by the way this issue has been handled, and the lack of appropriate response from Kohls.  As all business people know, a dissatisfied customer will tell many people about a bad experience.  I am a small business owner myself and I know how quick and easy it is for an angry customer to express their unhappiness through social media.  I have chosen not to go that route on this issue…..yet.  I prefer to seek resolution, and give people and/or companies the opportunity to make things right. 9.       Kohls now has the opportunity to “make things right”.   First of all, my daughter deserves a formal apology from the highest source in Kohls.  Second, they should offer her compensation for the horrible experience she has been going through trying to sort this all out.  It was terribly embarrassing for a bride to have to contact people and inquire about their gift purchases.  Not only did this imply a gift was now expected, but if one was purchased through the Kohls registry they had to be told they would most likely have to reorder the gift!!! 10.   Last of all, Kohls needs to look into their entire gift registry system. The in store Kiosks, store check out, as well as the online system is not functioning efficiently or properly.  Purchases that are being shipped to a different address (than the purchaser) need to be tracked throughout the process.  Shipments should include the purchasers contact information as well as the recipient’s contact  information.  Had my daughters contact information been available to the shippers PERHAPS she would have been contacted when the first shipment went astray.  Kohls also needs to make sure all employees in their stores know how to work the registry system, and if there’s an issue a manager or someone with a better understanding of the system needs to get involved.   My daughter and I look forward to a prompt an appropriate response from Kohls.   [redacted] ###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The words “anticipated time frame” did not appear anywhere on my order.   It was simply shown that my order WOULD BE delivered between Dec. 8-15, giving Kohls.com (and their delivery service) a one week window.  I had exemplary delivery through other online stores during the same period so to simply blame it on the time of year or the shipping carriers indicates that Kohls.com does not feel they need to look toward improving, and that is unfortunate.
Regards,
Christine [redacted]

The reason why these exclusions are in place is because of contract terms we have with specific vendors. We are very transparent in regards to what items are excluded from coupons. The details of the exclusions, as well as the specific products, are listed on the back of our coupons. For a full list...

of exclusions, our customer is welcome to visit: https://cs.kohls.com/app/answers/detail/a_id/1086/~/exclusions.