Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't understand why my order was processed as a refund when I did not request this to be done. I was TOLD by your REPS that my item would be shipped before Christmas.  NO ONE STATED IT WOULD BE PROCESSED AS A REFUND!!!! I do not feel I should repurchase this item when it was your error and not mine. Poor customer service.....
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If they had it in stock, then why didn't they ship it in the first place? Or in the second place?  I am continuing to be the victim of Kohl's unwillingness to do the right thing and to have sent the right item.  In short, in my communications with them before the Revdex.com and now with the Revdex.com they have been not been the least contrite and have offered no reasonable solution to this problem.  A good company would have gone out of their way to have made the customer feel wanted and respected.  Especially if they looked at their records, someone who was a good customer of their's until this point.I renew my plea of this complaint for them to own up for this mistake. Now since the item that was allegedly in stock is out of stock, I ask for compensation for the turmoil that they have put me through.  I thoroughly and emphatically reject their response to this issue.  
Regards,
[redacted]

A credit for $6.30 was processed back to the customer's account on 11/30/15. We advise the customer to log in to their My Kohl's Charge account, or review their next billing statement to confirm the credit.

We apologize for the disappointment. On January 31, we were able to link the returned merchandise with the original purchase. As such, we issued out a check in the amount of $162.81, which will be delivered, via mail, in an average of 7-14 business days.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are more than happy to research our customer's concern. We will partner with our online department and once a response is received, we will follow up with our customer. We apologize for the frustration and inconvenience our customer experienced with their online order.

I spoke with several customer service representatives that told me they would arrange the shipping and packaging of this kitchen island.  They claim all calls are recorded so I would start with listening to all conversations.  I also talked to supervisors who also assured me that Kohl's had made a mistakes.  One offered me $50 in Kohl's credit another offered me 30? off.  One also said she would try to refund me my assembly fee.  Every single one I talked to basically apologized said they would fix it.  Each call resulted in the same thing, no resolution.  The last customer service rep told me the other several people I talked to were wrong.  I feel like if they were, it is Kohl's responsibility for their I'll trained call center representatives.  Had I not been promised something from several different people all with the same solution then maybe we would not be in this situation.  I feel Kohl's employees were not properly trained to handle this solution.  Not to mention my time and aggravation, but also the UPS guy who has to go out of his way 2-3 times a week for their ill trained employees.  This is an 850 dollar item that I bought from their online store that I paid 100 dollars to be put together and is now defective.  I feel it is their responsibility as a major retailer to honor their product and SERVICE REPRESENTATIVES.

We apologize for the disappointment. Our records indicate
that our customer checked out as a "guest" on Kohls.com. As such, the
subsequent confirmation emails, including the earned Kohl's Cash, were sent to
the following email address, provided by her; [redacted]. To avoid
issues like...

this from happening again, please create future orders from the
Kohls.com shopping account. As a courtesy, we will honor $30.00 off a future
order. Please submit this order within seven days and respond back with the
order number. A credit for the referenced amount will then be generated to the original payment method within seven days from the date of credit.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I accept this response with reserve.  This is poor business.  I will not be doing any business with Kohl's.com.  I also would like to know why it takes so long to receive the refund that wasn't supposed to be charged to me.  I will be cancelling my account with Kohl's.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors.  Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking process. This can be attributed to high order volume, damages, etc. The customer's order total was $38.45. She did not qualify for Kohl's Cash on this purchase. We apologize for any additional disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As previously stated, my calls to customer service to date have been inefficient and unsuccessful, as I have endured lengthy wait times, have encountered negligent staff, and have been promised refunds that were not issued until I contacted the Revdex.com. I will not move forward with accepting this company’s response, until I have written confirmation that the promised refunds for interest and late fees were issued. I have also not been provided copies of my call logs nor have I received a call from the corporate level as requested on multiple occasions.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Alexis [redacted]

We apologize for delayed refund and service concerns. We confirm a credit of $51.94 has been applied to the customer's original method of tender.

Kohl's apologizes for any frustration this may have caused the customer. All dates are printed on the coupon that is given to the customer. So as not to show disparate treatment Kohl's cannot honor the expired coupon.

We are more than happy to research our customer's concern, but more information is needed. Please have the customer provide her mother's information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I needed a chance to read and reply to this request !This was a a error on kohls and I know they were able to credit my account - they chose not to because they get away with doing bad business - I don't not agree with this out come ! I will be pulling my account with kohls and telling all about how the steal
Regards,
[redacted]

We apologize for the inconvenience caused by the damaged lamp. A 20% off discount in the amount of $49.05 was applied to the customer's order as an apology for the damaged item. The credit will appear on the customer's original method of payment in about seven days.

I also stand by my statement that it is not listed on the back of either gift card nor was it posted in the area where the gift cards were located in the store. I don't appreciate being treated like a liar nor do I appreciate having been put in this situation at all so I will pursue this matter in Alabama small claims court at this point since it appears the Revdex.com will not be able to help me resolve this issue.

We apologize for any inconvenience the customer experienced
in regards to online order 5499466501. We have processed a full refund for the
inconvenience in the amount of $75.40. This will be applied to the Kohl's
Charge ending in 9073. We also will be partnering with upper management in
regards...

to the order. We can confirm the customer did enter the correct
address, but somehow the system did change it over. We will definitely be
looking into this for our customer.

We have processed a full refund for our customer. The return will be applied in 2 amounts, one for $601.67 and another for $328.50 will be applied to the Kohl's Charge ending in [redacted]. We are also emailing our customer $10.00 Kohl's Cash. Please advise our customer to allow 3-5 business days for it...

to reflect.