Moore-Built Construction & Restoration, Inc.

We apologize about the inconvenience our customer experienced due to Order 7041956097. We are more than happy to send out our customer a $45.00 gift card  for the original order in which he would have earned Kohl's Cash. The promotion was $15.00 for every $50.00 spent. If the customer agrees,...

please have him respond and confirm his mailing address.

Please know our customer will be receiving a Kohl's Merchandise Credit (KMC), which was issued on April 18, 2017, in the amount of $35.00. Our customer will be receiving this in 7-14 business days.

On December 28, 2017, we processed to two rebates for our customer in the amount of $12.00 each. Please advise our customer to allow 4-6 weeks to receive in the mail.

We have reviewed our
customer's concern and have confirmed the following. In 2015, our customer
spent $1,240.00, which generated $60.00 in Yes 2 You Rewards. We have confirmed
all of the certificates have...

been redeemed for 2015. The following are the
certificates issued and redeemed in 2015:
 
 
01/31/2015
  167828021278463   $20.00
03/31/2015  
172828081625614    $5.00
05/31/2015
  172848099593927    $5.00
07/01/2015
  172858105994555    $5.00
07/31/2015
  172868113176434   $20.00
12/01/2015
  172908102350812    $5.00
 
I can confirm our
customer did spend the $1539.74, and did not receive his Yes 2 You Rewards. We
will apply this immediate and should reflect within 24 hours. Once the points
have updated, as of today, our customer will have 1973 points which will
generate a $95.00 certificate for July. We apologize for any frustration or
inconvenience our customer has experienced.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Stephanie [redacted]

We have credited the $45.00 directly to the customer's account. We advise the customer to allow 24-72 hours for the credit to appear. We apologize for any additional disappointment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hi. I wanted to follow up for the record. Kohl's sent me an apology and my $20.00 cash rebate. They said to keep the gift card and coupons for all the hassles. I hope you will include this in the public record for case [redacted]. I have copied the email below. Again, I thank the Revdex.com for your time and help. Have a great day The Lord has made for you!!! Sincerely, [redacted] II Good Afternoon Mr. [redacted], I am emailing in response to your complaint filed with Kohl's, which was forwarded to my attention in the Executive Office of Kohl’s for resolution. As it is my intent to provide our customers with quality service, I appreciate the opportunity to respond. Please know that the $20 Visa prepaid card was sent out to you on October 20, 2016. Please allow up to 15 days to receive this in the mail. After conducting our research, we can conclude you were initially eligible for this rebate, and was denied via a clerical error. Please keep the $25 Kohl's Merchandise Credit (KMC) as well as the coupons for your consideration. I apologize for the miscommunication, and hassle in regards to this. We will be responding the Department of Agriculture, Trade and Consumer Protection as well. Mr. [redacted], you are a valued customer and again regret the hassle this has caused you. If you require any further assistance please contact me at ###-###-####.
Regards,
[redacted]

As we have no record of our customer calling or emailing Kohl's about this concern, please have her respond with documents supporting the purchases, which qualified her for the rebates. After this is done, we would be more than happy to research this for our customer.

We regret to hear of the customer's recent frustrations with our company. These items are directly shipped from the vendor, not a kohl's warehouse, so regrettably we are unable to send the missing parts. Our record show UPS pick-up requests have been initiated for both the items from Kohls.com order # [redacted] , and [redacted]. When the merchandise arrives back to the warehouse, the customer will be credited accordingly. Additionally, we are more than happy to honor the original prices paid on a new order, if the customer still desires the merchandise. We sincerely apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will be contacting you again if this credit doesn’t post to my account, as promised in the past.  
Regards,
[redacted]

We apologize for the
inconvenience, but that specific promotion was not offered directly from
Kohls.com. That is from an unauthorized source, and that specific brand is also
an excluded item, which means no discounts can be applied.
 
https://cs.kohls.com/app/answers/detail/a_id/1086/kw/exclusions

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the frustration this has caused our customer. Please know we have processed a gift card in the amount of $87.17 which was sent via mail on June 29 to the address on the order. Additionally, a credit in the amount of $4.17 will be credited on our customers Master Card ending in [redacted],...

which she will see in an average of seven days.

We
apologize for the disappointment. Our records indicate that the coupon our customer was attempting to use expired on October 23. As our customer made
her purchase on October 28, after the coupon expired, we respectfully decline
our customers request to be reimbursed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], though the credit did not equal the value of the items purchased, I have accepted their response with apprehension. In the future, Kohl's shall credit at minimum the value of the items that did not arrive at the guaranteed time. This resolution is frowned upon for the fact I have delivery information that the items were in town on December 33rd and not delivered. Kohl's needs to work better with their customers to agree to the solution to upgrade deliveries to overnight status to ensure this issue does not continue to happen. Especially when the total order was broken down into separate deliveries from an individual order.
Regards,
[redacted]

We are sorry to hear about the customer’s disheartening situation regarding Order 5008876800. Upon review of his order, it appears we have already scheduled a UPS pick up ( Tracking # 1Z76A26E2695863798) for Order 5008876800. I did process a full refund for our customer’s order today. The...

amount of $13.61 will be applied to the VISA ending in 6709 and I will be mailing out a Kohl’s Merchandise Credit for $20.00, since it was initially a split tender. We apologize for the inconvenience this may have caused the customer.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This complaint has been resolved and I did receive the payment credit that I was due. Thank you. 
Regards,
[redacted]

Until I physically speak with Kohl’s and my refund is issued, my issue is not resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The items were unable to be obtained by FedEx. This was not an error on my part. No one is able to tell me why it was shipped to the incorrect address. I hope that there will still be a credit applied to my account.  I have never had such a horrible experience with customer service before! I as well as my family, friends, coworkers, and anyone I can reach out to via social media will ever shop at Kohls again.
Regards,
Natalie Smyczek