Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It's amazing that after a month of constantly going back, within 12 hours you are able to see that I FINALLY drove myself, again using my resources, into a store and BEGGED AND PLEADED my case to a store manager. After what seemed like forever and showing him all of the messages back and forth - someone was finally able to see what YOU'VE DONE WRONG. Someone FINALLY admitted that I was sold three packs and got one packs and there was no reason as to why someone at .com couldn't have helped me. The only problem, like you see, is that I was given back what I paid. Had this been weeks ago and I hadn't invested all of these resources into correcting this issue that should have been corrected the minute you saw you sold me three packs and shipped one packs, I could consider this over. Now, it's not enough. Now, I want something provided to me for the incompetence I've had to deal with in the form of your employees. Review the emails, review the calls, review the tweets. How many hours did I spend? How many times did I repeat the same situation where all I was begging for was what you owed me... a 2/3 refund of what I've already paid. Why did I have to invest more resources to settle this problem? These socks have become a bigger issue than just the $26+ I'd be spending on sock (which I did... I repurchased the socks at a corrected price). Take ownership of your mistake. Believe in customer service and ethics and offer a customer who you've dragged through the mud, a courtesy. Understand that nobody should be treated and lied to as many times as I have been for doing nothing wrong. This is 100% you and 0% me.
Regards,
[redacted]

We apologize for our customers frustration. Please know that a credit was initiated to the customer on August 7 for the return in the amount of $168.19 to the American Express ending in 1930. Please be aware this can take an average of seven days to post.

Please know the customer was accommodated $30 on April 14, 2017 for the difference in price. This will be reflected in an average of seven days back to the VISA ending in 9760.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However note that the policy in the Kohl's website is most misleading and not complete.
Regards,
[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]; shame on you Koh's for making me go this far to get a refund!!!!!!!!!  After all that you offer nothing in the way of an apology.  Despicable business practice. Cancelling my credit card!!

We apologize for the disappointment. Our records indicate the order was canceled shortly after submitting it on November 26. While in most cases we attempt to have enough inventory of a product, there are times when demand may exceed the inventory we have on hand. As such, once the item becomes...

available to purchase you are welcome to place an order; however, we are unable to honor any price adjustments, or Kohl's Cash which would have been earned on previous sales.

Our records show we received the customer's complaint through another channel and have addressed her concerns. On 12/14/15 we credited the earned Kohl's Cash back to Kohls.com order #[redacted]. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge...

account. We apologize for any inconvenience.

Our records
indicate we received the customer’s complaint through our social media channel
and have addressed his concerns. The customer has been advised his return
options, and offered reimbursement to make the pants wearable. We apologize for
the inconvenience.

We apologize
for our customers frustration. We have provided a credit to our customers VISA
card ending in [redacted], in the amount of $44.94, on September 14, 2017. This will
post to our customers account in an average of seven days. Once this credit
posts, our customer is more than welcome to reorder the item.

We apologize for the inconvenience our customer experienced due to their rebate. Is the customer able to provide an order number or proof of purchase of the item, so we may review further on our end.

We apologize for the inconvenience the customer experienced
with Order 2093251842. Unfortunately, we no longer have the jacket in stock. We
did process a return in the amount of $41.02 to the customer's MasterCard
ending in 1424. If you wish to reorder when it becomes available, we will be
more...

than happy to honor free shipping and a 30% discount (exclusions may
apply).

We apologize for the customer’s recent
frustrations with our company.  We have
processed the credit, and offered to honor the original price and discounts if
the customer wishes to re-order the desired merchandise. Once again we
apologize for the customer’s disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I then asked to speak to someone higher up and they simply respond making excuses again. It’s not about shipping it’s also about the experience their associates provided me by brushing me off and continuing to try to hush my concerns as a customer. I did also include that at this point I want to speak to a manager and all I got was a “sometimes things happen and we aren’t giving monetary compensation.” 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Brooke [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] we are not asking anything that is not genuine!!! fake diamond rings are provided by kohl's and they returned in kohl's cash which will expire in 30 days ? Do you think this is acceptable policy when we are not on fault and kohls are on wrong side due to cheating in diamond ring  with us . Even we respect their policy and we asked gift card instead kohl's cash so our money will not expire. I just want to know was that a wrong demand and by doing this kohl's is not only losing one customer but many!!!  May Be kohls corporation is doing this cheating purposefully as no one care for every single diamond check and they will make profit on that if somebody checked like me they will refund money and deduct kohls cash which will expire as they know once customer got cheated will not purchase again in kohls . 
Regards,
[redacted]

In order to assist our customer, we would need the receipt information or more specified information in regards to whose name was supposed to be on the Corporate Refund.  Our Corporate Refund department does not have any information listed under the name or contact information provided on the...

complaint.

We apologize for the inconvenience our customer experienced with online Order 5703435249. We just need more information in order to address our customer's concern. Can the customer confirm which items were not received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]          Kohl's has missed the point.  They did not read my message.  I was asked to search for 2 products in the store instead of them helping to check for theproduct.  They need to reassess how they should help the customer.

Our records state the item on order #8359029566 was returned to the store on August 20, in the amount of
$24.94. As a 30% off coupon, as well as two $10 off coupons were used on this order,
the return amount reflected the referenced discounts. Additionally, since the merchandise earned Kohl's...

Cash, and was subsequently redeemed, the return amount was lessened
by the amount of Kohl's Cash used. Please have our customer visit the
following website to view how our Kohl’s Cash program works; https://cs.kohls.com/app/answers/detail/a_id/278/kw/Kohl's%20Cash.

Our records indicate our customer submitted an order on 11/23/15 that earned a Kohl's Cash coupon. This coupon was issued on 11/23/15 and sent to the customer via email to the same email address that is listed on this complaint, which is the same email address listed on the customer's order. ...

The advertisement for Kohl's Cash provided dates for both the earning period and redemption period - Earn Kohl’s Cash® November 23, 2015 through November 29, 2015; Redeemable in store and online November 30 through December 6, 2015. We are unable to reissue an expired Kohl's Cash coupon.

I don't accept Kohl's offer because they only asked for a address and made no mention of what would be done. The address is [redacted] . If they are using...

this address to send the cards (again there should be two for $274.00 each  and whatever ,if any extra they will do for there executives lack of communication and concern. I would also prefer if they could be sent overnight..Thank you