Moore-Built Construction & Restoration, Inc.

We
canceled the old Kohl's Merchandise Credit (KMC), ending in 6696, and have
issued out a new KMC, in the amount of $122.00, which will be delivered, via
mail, in an average of 7-14 days.

We apologize for the inconvenience our customer experienced with online Order 7020619852. Please advise our customer more information is needed in order for us to issue a return. Can the customer confirm which items were not received.

We apologize for the inconvenience you experienced regarding
online Order 5[redacted]. We did research your concern and we agree, the package
should have been delivered by July 27, 2016 according to the time frame
specified on Kohls.com. I will be happy to forward your inquiry to upper
management...

so we may research further on our end as well as with the companies
we use for shipping. For the inconvenience, I would like to offer the customer
a couple of 30% coupons; we just need the customer to confirm a mailing
address.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I have attached the information Kohl's is requesting to (hopefully) continue with resolution of my complaint.  
Regards,
[redacted]

We have attempted to get in touch with our customer directly.  Please advise our customer to contact us directly at ###-###-####, so we may address our customer's concern.

We are more than happy to research our customer concerns. Is the customer able to provide an order number so we may research further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,   this is if they apply the credit back to my credit card account asap,  and I do not have to call or complain again about this complaint.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined yet again that this does not resolve my complaint.   This is just another auto-response.  I doubt any of the details within my complaint have been read thoroughly or at all.  I will continue to reject any response until my complaint is fulfilled.
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer experienced with online Order 798936096. We have confirmed a credit in the amount of $16.57 has been applied to the Visa ending in 3795 on March 21, 2017. Please advise our customer to allow 7-10 business days for it to reflect.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]As previously stated, had I been supplied with your policy prior to broken promises from two of your reprensentatives, this response would suffice.The lack of empathy in your response is ridiculous and I will never return to Kohl's as a customer.
Regards,
[redacted]

We apologize for the inconvenience our customer experienced with Order 5735329486. We have processed a refund for our customer for the items that were not received. We will be mailing out our customer a KMC for $14.21 and also, $22.51 in Kohl's Cash was emailed to our customer to the following...

email:  [email protected].

The customer reached out to us through a different channel. The customer is working directly with an associate in our Executive Offices.

The customer needs to reply STOPALERTS, not only STOP to 56457.  That is the only way to stop mobile alerts.

We are more than happy to research our customer's inquiry. Please have the customer provide the order numbers for the items in question so we may research further.

We appreciate the customer sending in the requested information. We have applied a $5.00 to the customer's Kohl's Charge ending in 6481.

Kohl's is unable to place orders via the Revdex.com portal. Our customer can
call our customer service number at ###-###-#### and reference incident 170524-012463, in which we noted the price honoring for her item to reflect her previous order. For the inconvenience and
frustration our customer experienced, we are more than happy to send our
customer a $50.00 gift card. If the customer agrees,  please have them reply
with their mailing address.

We were able to verify that due to associate error, the customer's order was erroneously duplicated. We have processed a return for Kohls.com order # 4211531577, back to the customer's VISA ending in 4080. We advise our customer to allow 10-14 business days for the credit. We apologize for the...

inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kohl's lies. The MVC shipping codes are not sent quarterly. They were sent monthly. I have not received a free shipping code or an MVC email since the end of October. I received an email from the corporate office and was told the rep would be in all day and to call her. I called her. She was not in. I left a message and she never called me back. I am not surprised.Not sure why Kohl's does not want to take responsibility for this and own it. Many customers experience this problem with emails, including my niece. I have experienced this twice. I am losing all interest in Kohl's, and I think this complaint should be left on the Revdex.com site and the conversation ended since it is not going anywhere. Most companies care and go overboard for their loyal customers. Not Kohl's. I am sick of dealing with this. I think it has Revdex.com complaint has been going on for long enough where I say I am not satisfied. 
 
Regards,
[redacted]

At Kohl's we are proud to offer quality merchandise at a great price with both our name brand and private label merchandise. We regret to learn that we have disappointed the customer. In accordance with Kohl's standard practices, and our desire to keep our loyal customers completely satisfied with...

their shopping experiences, we would be more than happy to facilitate a return and refund if the customer is not completely satisfied with their purchases. When you return merchandise from a purchase that earned Kohl’s Cash, the Kohl’s Cash value will decrease. If you have already used your Kohl’s Cash coupon, the amount of the Kohl’s Cash will be deducted from your return amount. And if you are making a return or price adjustment on an item you bought with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as a Kohl's Merchandise Credit. The details of the Kohl’s Cash Coupon program are stated on the back of each coupon, as well as our Kohl’s flyers.

Our online department has processed a credit for our customer in the amount of $31.58, which will be applied to the Visa ending in 2461. Please advise our customer to allow 7-10 business days for this to appear on their credit card statement.