Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]the executive representative last advised the remaining of my items that the did not process or return or could not accept would be returned to me and never were I returned the full brand new order to them and they never refunded methey are holding my items and not refusing them at all and then agreed to refund my shipping and I sent them all the receipts for postage charges and they totals over $185 and then they refused that and said they don't pay for return shipping after they advised they would because of this. I have tracked everything and I have not been given credits for any of the returns properly and they are still outstanding they are committing an illegal act and I will pursue this further if they refuse to make this rightthis is unacceptable to say the least Andy hey fact they keep denying what they have said and done is even more upsetting I have accrued for all return and tracked them and they have not done anything to rectify this matter 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This situation continues to become more of a hassle.  After I had contacted Kohls.com customer service a fourth time to advise that the shoes are in stock online, even though the representative who advised me my order had been lost and the shoes were no longer in stock, I have had additional troubles.  I spoke with a representative, Gus, who confirmed the shoes were in stock and that he would honor the previous discounts.  When I had advised him that I had yet to receive my refund from my previous canceled order (part refund on my credit card, the other part as a merchandise credit) he advised that the credit had been made that day, which was a different date than was explained in my response from Kohls on the Revdex.com response.  He also advised that contrary to what the manager/supervisor had told me, the full amount was applied to my credit card and I would not be receiving a merchandise credit.  With this information, I had him order my shoes as I figured I was being reimbursed the full amount on my credit card.  I did receive my shoes on January 4.  That same day, I received my refund; however, the refund was split and I received part on my credit card and a merchandise credit/gift card in the mail.  I had wanted to use that merchandise credit/gift card to buy my shoes when it was reordered, instead I paid the full amount on my credit card and am now stuck with a merchandise credit for a store that I no longer want anything to do with.  I do not understand why nobody can reach out to me and I have to waste more of my time calling Kohls to fix ANOTHER error that they have made.  If you can't get your information and or shipping information right, you should clearly not be operating as a business.  I am now having to call Kohls for a FIFTH time to fix this problem and have absolutely no faith that it will be rectified because whether I speak with a supervisor or a regular customer service representative, I cannot get correct information.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The reference number I was given during the call which is[redacted] and I spoke with Joel.My order number, which is [redacted].And my receipt number for the partial refund: 11/7/2015 - [redacted] --  [redacted]Their response is outrageous -- a customer should be permitted to reach corporate when they are not getting assistance at the customer service level.They have completely glossed over THAT issue. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We regret to hear the customer was not able to use their earned Kohl's Cash. At this time we have applied a $90.00 credit back to Kohls.com order #[redacted] , back to the customer's Discover ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize...

fro any inconvenience.

Currently, we have a 14 day price adjustment policy for
items that were purchased through Kohl's. A credit may be issued to the
customer, for the difference between the sales price and the price the customer
paid. A price adjustment can be processed either in our physical store or via
Kohls.com....

The customer should return to the store with valid receipt for
assistance.
It is at the discretion of each [redacted] to honor
promotional offers outside of the valid dates. Though it is not our policy, if
the customer was informed she could redeemed the promotion, we advise her to
speak with the [redacted] directly.
Additionally, Kohls.com and our registers are only able to
issue Kohl’s Cash for qualifying purchases during the valid earning periods.
Regrettably, we are unable to comply with the customer’s request for Kohl’s
Cash. We apologize for any disappointment.

Our records show a return was processed on 12/13/15 for Kohls.com order #[redacted]. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. We apologize for any inconvenience.

The customers request to receive store credit was previously granted. On January 31, a Kohl's Merchandise Credit (KMC) was issued, via mail, in the amount of $192.45. As such, this issue is considered closed.

We are very sorry to
learn that your order did not arrive by the guaranteed December 24th delivery
date. We certainly understand your disappointment and we would be happy to look
into this for you.
Due to the delay, we have credited $30.00 to your order. Please allow 7 to 10
business days for...

the credit to appear on your Visa ending in 5283.

We apologize for the inconvenience our customer experienced with Order
6192712807. We have processed a refund in the amount of $86.46 to the Visa
ending in 1271. We are also mailing out a $40.00 gift card.  This will include
the $20.00 for the Kohl's Cash used on the order and an...

additional $20.00 for
the Kohl's Cash earned on the order.

The selection of merchandise may vary by store. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. We are unable to comply with the customer request to honor Black Friday prices, or discount a similar item. We apologize for any additional disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
At this point, I don't want anything from them anymore. Just to admit they were wrong in this situation. It is their "practice" to contact via email or phone call, yet use the less personal and efficient of the 2 and give an unrealistic time frame for customer response. Seems another of their "practices" is to disregard and disrespect customer loyalty and concerns. It is clear from their last response that they no longer hold any interest in mine so I will think twice before making Kohl's my first (or any) choice in the future.

With the information provided, we are unable to locate an order. Please have our customer attach their order confirmation.

Our records show a refund for $18.58 was processed on 01/21/16.  We advise our customer to log in to their My Kohl's Charge account, or review their next statement to confirm the credit. We apologize for any inconvenience.

We apologize for the frustration. On December 3, the full order was credited in the amount of $25.93, in compensation for the damaged item, to the Kohl's Charge card ending in 5101 which will post in an average of seven days. Also, on December 1, the defective item was reordered, which is scheduled...

to be delivered, via USPS, on December 5. Furthermore, it is not Kohls.com policy to ask for a Social Security number. As such, we will coach accordingly to the applicable associate to prevent this from happening again.

We have applied a $75.00 credit to our customers Kohl's Charge ending in [redacted]. Please advise our customer to allow 3-5 business days for it to reflect on their Kohl's Charge.

The charges on the charge card were authorizations that went to the customer's charge card company when they hit "Place Order"; a customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order status. The customer's credit card company holds...

these funds; however, these authorizations will drop automatically within several business days.Additionally, the customer was provided her options in regards to the duplicated order. The customer has been advised that she may return the merchandise to her local store, or we can schedule a UPS pick-up for a refund. We apologize fro any inconvenience.

We apologize for the delay. On January 3, we were able to verify the initial purchase information. As such, we issued a check for the returned item, which will be sent via mail, in the amount of $406.84. Please allow an average of 7-10 days to receive this.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We
apologize for the disappointment. We verified that a package from the Kohls.com
order ending in [redacted] was lost in transit. As such, we issued a credit for this
in the amount of $108.24, which will post to the VISA card ending in 3743 in an
average of seven days. On December 14, our records...

indicate the item was
reordered and subsequently delivered, via UPS, on December 19. Accordingly, we credited
$32.48 to match the price that was paid on the initial order. Please allow an
average of seven days for this to post to the Master Card ending in [redacted].

We will be more than happy to research our
customer's concern, but more information is required. Is the customer able to
provide an order number or email address linked to the order? if possible.