Moore-Built Construction & Restoration, Inc.

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for our customer's disappointment. Our Kohl's Cash policy does allow the coupon to be accepted within 10 days of the expiration date. If the coupon is not accepted by our store, then it must mean that this would have fallen outside the 10 day grace period. We would be unable to honor...

the $10 Kohl's Cash and we consider this matter to be closed at this time.

We can confirm a full return was processed for our customer. We show a credit for $50.94 on December 18, 2016 and a credit on February 09, 2017 in the amount of $50.95 which equals a total of $101.89. Our customer earned $30.00 in Kohl's Cash on her order, we can send it in the form of a gift card, but Kohl's does not accommodate for rebates not mailed. We apologize for the inconvenience. At this time, we consider this matter closed.

We
apologize for the disappointment. We verified that two packages in the
Kohls.com order ending in 1341 were inadvertently packaged incorrectly. As such, we credited these items
in the amount of $54.22, which will post in an average of seven days to the
American Express card ending in...

[redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I accept the credit on my account but I do not consider Kohl s as having resolved the issued.  I also requested that they provide training to their associates that would escalate requests for a manager and that part of my request has been ignored.  I am disappointed in the lack of customer service from Kohl's and what I considered a less that full response to my request.  I do appreciate what the Revdex.com has done and if Kohl's refuses to answer the rest of my complaint I would like this complaint to remain as unresolved.]
Regards,
[redacted]

Our corporate refund department has attempted to reach out to our customer directly. Our customer would need to discuss his return options by calling phone number ###-###-####.

Our customer has reached out to use through another channel. It appears that we did apply a $10.00 credit to the customer's Kohl's Charge ending in 4869 and resolved our customer's concern.

Our records indicate the customer's credit for the missing item from Kohls.com order number [redacted] was credited on 08/29/15. If the customer is missing any additional credits we advise her to reply with the Order number and SKU information. Additionally, we are sending the customer three 30%...

 off coupons vial mail for her experience. Please allow 10-14 business days to receive these. We apologize for any disappointment.

We
apologize for difficulty the customer has had in receiving her adjustment. We
have contacted the management team at the [redacted] Kohl’s and they will be
happy to accommodate our customer’s adjustment. If the customer can please
simply bring her receipt in store they will process the adjustment.. The current
Kohl’s Cash earning period ends March 26th, so in order to earn Kohl’s
Cash she would need to go in store before this date. Otherwise, she may wait
until our next Kohl’s Cash earning cycle in April.

Store 1268.   9[redacted], Delaware, OH 43015

We have established communication with our customer via email and will continue to work directly with our customer.

Our records show UPS tracking #1Z76A26E2697487807 was initiated for the incorrect merchandise the customer received from Kohls.com order #3336137594. The customer has been advised that once we received the merchandise  back to our warehouse, a return credit will be processed. We apologize for...

the error, and any inconvenience.

Upon further review, on November 25, a credit in the amount of $10.04 was submitted to the VISA card ending in 3757. As such, we consider this matter resolved.

As
the customer states they did not receive the Kohl's Merchandise Credit (KMC),
we issued a replacement, in the amount of $48.94, as a courtesy. As such,
please allow 7-14 business days for delivery, via mail.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I do not think that holding my payment charged for 1 month, not shipping out my ordered product and insisting that it is shipped, and then wasting 2 hours of my time on phones to reconcile the missing item with a refund at a month's time without delivery of said ordered item is satisfactory and I should be remunerated for my poor experience and for the held charges which Kohls has had in possession for nearly 30 days,Regards,[redacted]

Our records indicate we
received her complaint through a different channel and have addressed her
concerns. The customer has been informed that regrettably the canopy did not include
the bed. The customer was presented with her return options. We apologize for
the inconvenience.

We
apologize for the disappointment. Our records indicate the items were delivered
to the correct address in Virginia, via FedEx and UPS, on December 8. However,
on December 24, we refunded the full order in the amount of $55.62, which will
post in an average of seven days to the Discover card...

ending in [redacted].

We apologize for the disappointment. While we attempt to fulfill each order that is submitted, there are times when we might later need to cancel an order due to not having inventory. While in most cases this only happens in periods of high volume, please know that in accordance with the Kohls.com...

Terms and Conditions, all orders are subject to further review, which could lead to cancellation. As such, we respectfully decline the desired settlement that he is seeking, and consider this matter closed.

We regret the customer's Registry certificate arrived expired. At this time we are able to confirm that the customer's information was sen tot our Registry Department to re-issue the certificate. We advise the customer to wait 2-3 weeks to receive this. We apologize for any inconvenience.