Moore-Built Construction & Restoration, Inc.

Our gift
registry contains the bride and groom's names, the date of the event, the state
of the event, the desired items, the...

quantity of each item requested and the
quantity of each item purchased. Kohl's does not collect customer's private
information such as their name, with each gift registry item purchased.
Currently, we are unable obtain information from the registry on the name of
the customer that purchased each gift item. We thank the customer for the
feedback, and we apologize for any disappointment. We are unable to accommodate
the customer’s request for a store credit.

Our records show the customer’s concerns escalated to the
Executive Office, and she was informed that she was not able to receive her
requested credit without proof of purchase. She was provided a gift card as a
courtesy to her. Our records also show the customer accepted a Kohl’s
Merchandise...

credit for her non-receipted return. She was also provided a gift
card from our Kohls.com Customer Service. The customer has already been advised
her return options, and we are unable to accommodate her request for any additional
credits.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our customer would need to contact customer service at ###-###-####, and request reprints of statements or to determine the transaction.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. there is no day when the gift card was sent nor tracking information 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We regret to learn our
customer was unable to redeem their Kohl's Cash before
it expired. Once the redemption dates have...

passed, Kohls.com and
our store registers will no longer accept Kohl's Cash. In the past,
stores may have made an exception to our policy to honor expired coupons;
however, going forward this will not be the case and our policy will now be
enforced.
Though is not our
policy, we will still honor the promise given by Kohls.com to honor the
customer's $40 coupon ending in 1570 that was discussed on 03/07/2016. Once
the customer places the order if they will please respond to this complaint
with their new order number we will credit their order accordingly.

All inquiries made
through the Revdex.com are addressed via the same channel. If they would
like to speak to someone directly, they would need to contact Kohls.com Customer Service, via phone, at ###-###-#### and request to speak with a supervisor. We stand behind the previous response and consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  REGARDING THE NEED FOR ME TO CONTACT UPS TO "RELEASE" THE PACKAGE SO IT CAN BE SENT TO KOHL'S, KOHL'S MEANS RE-SENT.  THE RETURN HAS ALREADY BEEN SENT TO KOHL'S AND REJECTED, UNOPENED, BY KOHL'S!!!  HERE'S THE STORY: On July 28th, THE DAY THAT I INITIATED THE COMPLAINT AGAINST KOHL'S, I did so in response to a call I made to UPS to inquire about the status of my return.  The UPS agent informed me that Kohl's receiving agent refused to accept the return, CLAIMING THE RETURN WAS SENT TO THE WRONG ADDRESS!  The address was the one supplied by Kohl's on the return requisition form it sent to me, and which the UPS delivery driver accepted as LEGITIMATE!   The agent to whom I spoke at UPS verified for me the address on the requisition form.  The address is: Kohl's, Return Center, 3500 Salzman Road, Middletown, Ohio 45144-9401.  This is exactly the address Kohl's lists on it's website if one wishes to return an item.  I INFORMED UPS TO SIMPLY RE-SEND THE PACKAGE TO THAT ADDRESS.  UPS INFORMED ME THAT, BECAUSE KOHL'S HAD REJECTED THE RETURN, KOHL'S HAD TO REQUEST THAT THE ITEM BE RE-SENT.  KOHL'S REPRESENTATIVE IS LYING TO YOU.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

In regards to order #[redacted],  Please let our customer
know we apologize for the inconvenience this has caused her. We processed a refund
for the customer, so she will be receiving a credit of $14.99 to her Visa
ending in 4667 in an average of seven days, for the merchandise which was...

inadvertently
sent to her old address. Additionally, new Kohl's Cash in the amount of $50.00
was emailed to her to use on her replacement order. 
As an invitation to shop with us again, we will be mailing out two 30% off
coupons to use on her future orders. If the customer wishes to replace the
order, which was sent to her old address, she will have to place the order
again.

Since the item was purchased over two years ago, and unable to be located on the original form of tender, a corporate refund was correctly issued. We never guarantee how much a customer will receive in their corporate refund when returning items to the store, since additional investigation is...

warranted. As our customer received a Kohl’s Merchandise Credit (KMC) via mail, we respectfully decline our customers request to be compensated in the form of a check.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: I JUST RECEIVED THE STATED GIFT CARD. CASE CLOSED
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I left voice message to call me back.
Regards,
[redacted]

We apologize for the
inconvenience and frustration our customer experienced with online Order
1385360589. Per tracking, it does show the item was delivered on December 12,
2016. It also does appear that we credited our customer $20.00 for the
inconvenience.

We advise the customer to reply with the information listed on the return receipt starting with the date, including the time, so that we can research further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That's ridiculous!  You want me to return it, and re-buy it?  That's INSANE!  You did not give me any indication when I was purchasing the item that I was NOT receiving the Kohls Cash.  I am NOT a frequent shopper of yours.  I would not "know" what the "rules" are, I go by your commercials and your website!  Your website shows KOHLS CASH.  This is a DECEPTIVE practice.  It's WRONG!  I can't believe you want me to RETURN the product and rebuy it... that's absurd!
Regards,
[redacted]

We have partnered with our rebate department and based on
the information received, we agreed to mail out our customer a $5.00 check.
Please allow 4-6 weeks delivery, since this is being processed via third party.

Kohl's apologizes to our customer for the length of time it has taken to resolve her concern. We have refunded her necklace for $18.46, the amount paid. She can expect this back onto her original form of tender within 7 business days.

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

They could have have still offered to give my $10 back in the form of a gift card.  I spent almost $300 in 2 weeks st kohls and this is how they treat a customer  I won't ship here again  who wants to return all these items and re ring them up  this is poor customer service and disappointing to a customer   Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]