Moore-Built Construction & Restoration, Inc.

In order to research this complaint, we need more information about the customer's purchase. We ask the customer provide his Kohls.com order number or transaction information from him in-store receipt. The transaction information can be found on the top of the customer's receipt , to the right of...

the time stamp. The transaction information will be in the following format: XXXX/XXXX/XXXX/X.

We have forwarded the customer’s address
information to our Marketing Department for removal. Please be advised that it may take up
to 12 weeks for the change to take effect, as they are printed 6 to 8 weeks in
advance and are held at the post office until delivery date. We apologize for
any...

inconvenience.

We have verified with our store that the Kohl's Cash was valid on May 23rd-May 31st , and they also extended 10 days for our customer. At this time, we consider this matter closed.

In order to research our customer's concern, more information is needed. • Why was the item not returned to a store?• Is the customer able to provide a proof of purchase?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. As stated in my complaint - that credit was issued to a one time gift card from my contact lens manufacturer (Cooper Vision) and was given to the Kohls store associate on 11/23 to throw away as the full value of card ($50) was used during that transaction. I'm appalled that your company has a business practice of crediting returned items to gift cards?  Is that legal? And then you refuse to refund me my money when I returned the item to the store?
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Upon research of this complaint, our records show this refund is for a [redacted]. On 01/20/16, our Corporate Refund Department advised Mr. [redacted] that the merchandise may be picked up, but only by Mr. [redacted]. We advise the customer to reach out to this department directly for any additional...

assistance. They can be reached at ###-###-####.

We regret to learn of the customer’s recent disappointment with our rebate offers. The requirement of each rebate is set up and specific to each vendor of our merchandise. Regrettably, we are unable to issue VISA gift cards, as these are sent out from the vendors directly. However as a gesture of...

goodwill we would be more than happy to send a Kohl’s gift card for the difference. If this resolution is not desirable, we advise the customer to follow up with the manufacturer for additional assistance.

We apologize for the disappointment. While in most cases out of stock merchandise is reflected prior to the checkout process, there are situations when an out of stock item may not be evident until the order picking process. This can be attributed to high order volume, damages, etc. However, we...

respectfully decline the desired settlement request, as we are unable to price adjust items on previous sales outside of 14 days from the attempted purchase date.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Subtotal$105.96TAKE5-$5.00WINTERFLAKE-$12.03Kohl's Cash x0376-$10.00Shipping FREESales Tax$5.02Total$83.95Yes2You Rewards (potential points) 79  Your Savings$88.07 The correct way should be done. Remove sale tax 5.02 add $10.00 credit should be $68.93 than sale tax If you pay minimum payment of 27.00 to avoid interest charge pay 50.00 the interest charge should be less double check it I want this correct with right interest charge payment

Signage and pricing accuracy is very important to us and we
make every effort to ensure that all merchandise is correctly labeled and
placed with its corresponding sign. If a mistake is made, and an incorrect sign
or piece of merchandise is incorrectly posted on a sales rack, the price listed
on...

the sign or merchandise should be honored at the point of sale register. I
regret that our associates were not more accommodating when the matter was
first brought to their attention. At this time we advise the customer to reply
with her receipt information for credit.

We apologize for any frustration our customer has had during this situation.  Kohl's has refunded the remaining portion of the order $12.02. We cannot honor a Kohl's Cash certificate for this order as the full order was returned.

We have contacted our customer directly and have agreed to send him a $25.00 Kohl's Gift Card as a courtesy, along with a couple of 30% coupons. This has resolved our customer's inquiry.

Will stand behind our previous response and consider this matter closed.

We apologize that our customers Kohl's Cash did not have a value on it. We will mail out two $10 Kohl's Merchandise Credits to accommodate him for his lost Kohl's Cash. He can use this in any Kohl's store or online.  Please inform the customer that it can take 7-14 business days to receive...

this.

We
apologize for the disappointment. Kohl's Cash is earned up until 11:59 PM
Central Time on the last day of the promotion. Since the Kohls.com order ending
in 6729 was submitted on December 7, at 12:09 AM Central Time on a non-earning
day, Kohl's Cash was not issued on this order. Additionally,...

we verified the
full Kohls.com order was delivered, via UPS, on December 14. However, as a
courtesy, on December 27, we returned the full order in the amount of $249.99,
which will be sent, via mail, in the form of a Kohl's Merchandise Credit (KMC). Please allow an average of 7-14 days to receive this.

Upon review of our customer's concern, it does show our customer was refunded for the canceled orders, and the gift card numbers provided do have a balance on them. Does the customer have their gift cards in their possession?

Our
records indicate that only one out of the four rebates were valid, as three
submissions were missing original UPC barcodes. However, as a courtesy, we will
issue the remaining three rebates. As such, four separate VISA prepaid cards
totaling $81.00 will be
issued, via mail, and...

will be delivered in 4-6 weeks.

We
apologize for the disappointment. As we verified the package was damaged while
in transit, we issued a credit on December 14, in the amount of $145.51, which
will post in an average of seven days to the Kohl’s Charge card ending in 1410.
If you would like this item replaced, another order...

would have to be submitted
by you on Kohls.com. If the item proves to be more expensive, we are more than
happy to price adjust it to the amount that was originally paid. As such, please
respond back with the new order number so we can accommodate accordingly.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There response does not address my desired resolution. First offering the lesser of the two discounts is very surprising when the represented I spoke with on the phone said my credit was re[redacted]able. My resolution was not for any compensation as listed in the complaint. My desired resolution is for them to knowledge the wrongful practice and a response to how they are going to address these matters so they won't happen in the future.  Also I have determine they pulled my credit on the transaction date after I was told by a Kohl's credit representative they had no record of my credit application and my credit would not be pulled.       
Regards,
[redacted]

We have partnered with our Rebate Department and have confirmed a $250.00 Gift Card was activated on April 15, 2016. Please allow 7-14 business days to receive in the mail.