Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience and frustration our customer experienced with their Kohls.com order. We have processed a return for our customer in the amount of $54.10, which will be applied to the Kohl's ending in 4113. Please advise our customer to allow 3-5 business days for it to process.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I do want to make very clear that this same resolution was offered to me by a representitive at your office on January 5th, 2016, yet I never received a credit.  I also want to make very clear that not only did I not receive the earned Kohls cash for my last two on line purchases but I also never received an email confirmation concerning either of my orders!!   I have check both my inbox as well as my spam box to confirm this.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Kiran [redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our customer has been compensated accordingly for the replacement rug. As such, we consider this matter closed.

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for our customers disappointment. We have processed a credit in the amount of $97.09, to our customers Kohl's Charge card ending in 2814, on September 19, 2017. This will post in an average of seven days. Our customer is welcome to reorder the products at her leisure; however, before...

placing the order, please have our customer ensure the correct address is chosen.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
everything that has been sent in the mail I haven't receive. I just want a refund to my debit card so I ensured to get this Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I ave attached the return slip and what I bought online. They DO NOT match. A shame that a compant that states they have a hassale free return policy would but someone that had brain surgery through such trouble.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I want my purchase overnighted to me as well as a full refund Of the purchase price as I have spent countless hours on the phone and have been mistreated and lied to by the customer service staff! 
Regards,
[redacted]

We are more than happy to partner with our rebate department. Once a response is received, we will be happy to follow up with our customer in regards to their inquiry.

We apologize for our customers
disappointment. The outstanding orders were successfully delivered via UPS, and
FedEx on October 9, and 10. The jeans were credited back to our customer on
October 11, in the amount of $12.75, to her VISA card ending in 4961, which
will post in an average of seven...

days. We respectfully decline reimbursement
for the remaining orders; however, we have mailed out a $25 Kohl's Merchandise
Credit (KMC) to our customer, as an invitation to shop with us again.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The gift card was processed on December 15, 2016. Please advise our customer to please allow 7-10 business days to receive via USPS.

On April 24, a permanent credit, in the amount of $204.33, posted to the Kohl's Charge card ending in 7599. For any additional questions regarding this account, please contact Kohl's Customer Service at ###-###-####. As such, we consider this matter resolved.

We need clarification on the customer's complaint please. The customer stated he placed...

a Order on April 10th and did not receive a order number. He now states it was Order 5102555971 for $247.39 which was placed April 11, 2016, but it does appear a Order 5104403941 was replaced for the exact same amount of $247.39. We need clarification as to what the $90.50 discount in question is and proof of the coupon.

After further research we are able to confirm that regrettably the original return for Kohls.com order #[redacted] was erroneously voided. We have processed a new credit to the customer's account on 11/19/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s...

Charge account. We apologize for any inconvenience.

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]