Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience and frustration the customer experienced when attempting to place an order on Kohls.com. Can the customer confirm if a order was submitted, since we are unable to locate it one our end. The issue may have caused by several users placing their orders during the...

last few minutes of our promo mainly the reason why we encourage our customers to make use of our 1 day promos as early as possible to avoid such difficulties in placing orders. As a courtesy, we can adjust the customer's order.

We have processed a return for Kohls.com order #[redacted] on 02/09/16. We advise our customer to allow 10-14 business days to receive this. We sincerely apologize for the delay and any inconvenience.

Our
records indicate that only one package was lost in transit, carrying one
item. As we verified the credit posted to the payment method on December
12, we consider this matter closed.  For interest charge inquiries,
please contact Kohl’s Customer Service, via phone, at ###-###-####.

We apologize for the inconvenience and frustration our customer experienced with her most recent Kohls.com orders. It appears we have issued refunds for Orders 7040353109, 703499234 and Order 7006584440. These credits were applied on December 14, 2016 to the Kohl's Charge ending in 4883.

Please have the customer verify the order number. We are unable to link the customer's email provided in the complaint to an email on a order.

We apologize that the customer purchased a damaged product.
We have refunded the customer’s Visa card ending in 4509 for the amount of
$51.69. The customer should receive this refund within 7 days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
TThank you for your swift attention. I know the toys20 code wasn't added as the website instructed-it would not accept it & the screen went all white & an order confirmation immediately came to my email hence I called kohls immediately. I am not the only 1 who had an issue with this promotion but I am glad that mine has now finally been resolved & will be looking forward to the promised adjustment per kohls.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

They are asking for the original forms about the rebate that I don't have all I have is the receipt of...

purchase. I had sent them all the information when I did the rebate. Thay should have the rebate information if the said there was a rebate for the item in the first place. I am not sure what else I could give them.

All inquiries made through the Revdex.com are addressed via the same channel. If they would like to speak to someone directly, they would need to contact our Kohls.com department at ###-###-####, and request a supervisor.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Bethany Wilson

Our customer was issued the prepaid Visa card on January 29, 2016 and had an expiration date of July 31, 2016. Our customer had 6 months to redeem the prepaid Visa card. At this time, the customer has a balance of $18.00. Our rebate department has advised they will not be reapplying the funds to their reward card. At this time, we consider this matter closed.

Unfortunately, if  a order was not placed, we are unable to do an adjustment. We can note in the system to honor a 20% off of a future order. We will not be issuing the customer a credit or mailing her out a gift card as requested.

We apologize for the inconvenience our customer has experienced. At this time, we have applied a $59.89 credit directly to our customer's account for order number [redacted] Also, a $5.00 credit was applied directly to our customer's account for the Kohl's Cash applied to this order. Both...

adjustments will show on our customer's next billing statement.

Our records show a return credit for $16.66 was processed on 11/05/15, back to the customer VISA ending in 1538. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

No
new information was provided by the customer. As such, we stand behind our
previous response and consider this matter closed.

Our records indicate we received the customer's complaint through a different channel and have addressed their concerns.

We apologize for the disappointment. On
December 11, we verified that a package in Kohls.com order ending in [redacted] was
lost in transit. As such, we issued a credit for this, in the amount of
$109.00, which posted to the Kohl's Charge card ending in [redacted].

The customer's Kohls.com order was placed on 11/28/2015, and the redemption dates of the desired promo code is from 12/2/2015-12/6/2015. We are unable to accommodate the customer's request for an adjustment, as his purchase did not qualify. We apologize for any disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have attempted to contact our customer directly to address her concerns. Please have the customer contact ###-###-####, at her convenience. A voicemail was left this morning.