Moore-Built Construction & Restoration, Inc.

Our records
show the customer should have received their anticipated refund at this time.
If the customer states that have not received their refund, we advise the
customer to contact our Corporate Refund Department directly. They can be
reached at ###-###-####. We apologize for any additional disappointment.

Our customer has reached out to us via a different channel. It shows a refund was processed on February 17, 2017 in the amount of $293.76 to the Master Card ending in 2540. Please advise our customer to allow 7-10 business days for it to appear.

The business has not provided any resolution here except saying they will continue to work with their refunds department. They have denied the refund and cannot return my property to me.

We deeply apologize for the disappointment. As UPS states the package was lost in transit, we submitted a credit, on November 30, in the amount of $2,334.34, which will post to the Kohl's Charge card ending in [redacted] in an average of seven days. Additionally, Blue Kohl's Cash in the amount of $162.24...

was issued, via email, which will have a redemption period of 30 days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We regret the customer did not receive their Kohls.com order in the anticipated time frame. Due to the time of year Kohl's as well as shipping carriers may experience delays. It is never our intention to inconvenience our customers. We apologize for any additional disappointment.

We are more than happy to partner with our rebate department. Once a response is provided, we will be happy to follow up with our customer.

We apologize for the customer's experience and are happy to help review concerns. However, we were unable to locate the order referenced in the customer's complaint. We kindly ask the customer reply with her order number.

The customer can scan an official bank statement to the Revdex.com portal or fax the information to ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  But why would a police report be necessary for lost in transit packages? It may have even been an error on the delivery personnel's aspect and delivered to the wrong address. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Hayley [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I never requested to receive a store credit. I always requested a refund check, as stated on the return receipt.
Regards,
[redacted]

Unfortunately, the customer returned the item past the expected timeframe. We stand by our previous statement at this time.

We apologize for any frustration our customer has experienced. The call with our customer was reviewed and the questions our associate asked were within our guidelines to complete the processing for the refund. A Kohl's Merchandise Credit has been mailed to the customer today.

Thank you for your cooperation. I explained to several of the Kohl's employees that I never received the email regarding the Kohls cash nor was it in my Kohls account, I checked when I paid my Kohls card in full. I also explained that this process is new to me since I only just opened the card and called multiple times to deal with online situations which couldn't be resolved with the people on the phone. I then needed to contact someone via the online help service through the website. I spent a lot of money that night after dealing with very unprofessional kids and then when it came time to spend the $80 in kohls cash that I earned, it was never available to me. When I finally was able to speak to someone, they said that it was expired. I simply want what is rightfully mine, which I earned in spending over $400 on one purchase. The solution told to me was to go to the store and return all $400+ worth of items and then repurchase them to get the kohls cash, but why offer online services to provide convenience for your customers if you don't want to help and resolve online issues. Again I thank you for your time and hope to resolve this prior to Christmas in order to provide my children with those gifts.

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Mary Murray

We can confirm the refund was processed on January 8, 2015. We ask the customer allow an average of seven days to see the refund on his end and 10 business days to receive the Kohl's Merchandise Credit.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for our customer's disappointment. As our policy states, we are unable to accept promotional dollar off or any percentage off coupons towards electronic items. The only discounts that we do allow to be applied towards these items are Kohl's Cash and Kohl's Rewards dollar off...

certificates. We will send the feedback to the store in Cedar Rapids, IA regarding the empty boxes of the earbuds. We consider this matter closed at this time.

We
apologize for the frustration. We verified the Kohls.com order ending in 6488
was lost in transit. As such, on January 8, we credited the full order in the
amount of $146.63, which will be issued on a Kohl's Merchandise Credit (KMC)
and will be delivered, via mail, in 7-14 business days. Blue...

Kohl’s Cash in the
amount of $39.99 was also issued, via email, with a redemption period of 30
days. Finally, we issued 600 Yes2You (Y2Y) Reward points, which accumulates to
a $30.00 reward, in compensation for the lost Kohl's Cash earned on this order
and subsequently redeemed on an in store purchase. Please know this will be
sent, via email, on February 1 and will be redeemable through February 28.