Moore-Built Construction & Restoration, Inc.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The amount that was agreed to be sent to me does not equal the balance of what was owed to me. The order total was 73.48, which only $15.38 was sent to me. I have attached a picture of the card. Also, I just check the card balance and it’s says balance of $0 due to a tender on 2/23/18, which doesn’t make sense since I have not used the card. I’m addition, The correct amount to be sent to me is $58.10.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We regret the customer did not receive her anticipated merchandise. We have processed a return for Kohls.com order #[redacted] on 02/02/16, back to the customer's Master Card ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any...

inconvenience.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I stand firmly on my last response.  I am very disappointed that the business did not want to resolve this matter respectfully.
Regards,
[redacted]

So basically I was forced to purchase $60 workth of Kohl's Cash as a penalty for returning merchandise that yields Kohl's Cash. I made 2 purchases and 2 returns, that should yeild 0 balance.In my case I have coupon that expire and my credit card is $60 short. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am happy to finally receive a refund, after attempting to get a response from Kohl's for about six months. I was not made aware that a partial credit had been processed back in August of 2017, because Kohl's never advised me of this. I only found out about it from the people at Discover, after finally disputing the charge with them, as I used my Discover card as method of payment when I placed my order. I called Discover once again yesterday, before I knew of the result of my complaint with the Revdex.com. The person I spoke to said that Discover would go ahead and credit my account for the balance of the total amount of my original order, since Kohl's had not been willing to do so. I do not know if Kohl's was contacted by someone at Discover in this regard, and that is why the Kohl's representative is saying the amount will be refunded, or if Kohl's has actually decided to do what I believe should have been done when I first contacted them about the matter. The wording of the statement from Kohl's does not specify.Having been a long time customer of Kohl's, and having spent hundreds of dollars there through the years, I was quite shocked at the response I got from Kohl's when I advised them that I never received my order. I have shopped there mostly online, and had never reported any delivery problems prior to this incident, that I can recall. So I expected Kohl's to treat a good customer with respect,and to take appropriate action. In truth, I would have preferred to have the items I ordered, rather than a refund of my money. But no one I spoke to at Kohl's ever offered to resend the items. I realize they may not have been available any longer. But neither did I receive a full refund from them.I do not believe I will shop at Kohl's again because of all this. But I truly appreciate the professionalism and the help I have received from both Discover, and the Revdex.com. Thank you.
Regards,
Michele [redacted]

Unfortunately the provided sequence of numbers does relate
to transaction information. We advise the customer to attach a copy of the
receipt for further research.

We will be happy to review our customer's concern. In order for us to research further, we request transaction information, such as a copy of the receipt, if possible.

Our records show the customer has received her applicable credit. Additionally, the customer was advised the merchandise was no longer available via Kohls.com. We are glad to hear the customer was able to locate her desired merchandise. We apologize for any inconvenience.

Revdex.com:
The business has NOT replaced this damaged order, they keep saying they aren't able to do such a thing. I asked them to escalate, override that inability, and have Corporate make sure replacement was sent. They've done nothing of the sort, by continue to state they've remedied this.Further, the fact that their foreign call center employee pressed me repeatedly for my FULL social security number, keeping me in the phone 3/4 of an hour, doing nothing with regard to the issues, is very concerning. I'm happy to share the screenshot of how long I was kept on phone with Filipino rep. Also, I'm reading the complaints against Kohls here and other places online, absolutely do not plan to continue my account with them. I'm just waiting for them to replace what they messed up, pack a replacement properly to avoid damage, and hey it here ASAP. They seem to try to Stonewall my requests to make right the error they made. To say one received a replacement is a bald-faced LIE.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We stand behind our previous response. Please close this claim out.

We have attempted to contact our customer directly to further assist them with this matter. Please have our customer contact us directly at 262-704-9567.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The name that you took from my licence was [redacted] Capp. The items were returned to the Hazel Dell Jewelry Dept at their Kohls location. The phone number on that would be ###-###-####, and email '[redacted]@gmail.com  This information has not changed since I returned the items.
Regards,
[redacted]

We have researched the customer's concerns related to
Kohls.com order #4751348885. Our records show the customer was only charged
$26.13 to her Master Card ending in 8408. At this time we advise the customer
to provide an official February and March bank statement for further
review.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not accept the company's response that the item was out of stock because this is not the case.  The item was sold to me on 11/26 and took 4 days until it was considered to be "sold out" by the company on 11/30 in an email.  This decision took 4 days to make, not because the item was out of stock, but because Kohl's had no intention to sell it to me.  The item was available for sale less than 24 hours after my cancellation for being "sold out."  My cancellation was at 11:10PM on 11/30 and them item was in stock before 4:22 PM the next day as previously attached to this complaint.  For all I know the item was available for sale at 12:00AM on 12/1, as I checked their site as soon as I returned from work and opened the cancellation email.    It is not fathomable that it takes Kohl's 98 hours to recognize that the item is out of stock that it sold me, but then it has the item available in wholesale quantities 17 hours later.  Kohl's knew that it had the item in stock for 12/1 at the time that it sent me the cancellation email.  It was dishonest to claim the item is out of stock when it is preparing the new increased price at that very moment.  The item has not been sold out at any point between 11/26 and today, but instead the company wished to sell it for higher price than agreed upon.  It is not acceptable that the item is listed for sale for $199.99 and sold to me at that price and then cancelled simply so it can be sold for a markup.  The stock magically available from the company on 12/1 should be used to fulfill my order that was cancelled on 11/30 at 11:10PM.  This is because the stock from 12/1 is the stock of cancelled orders.
[redacted]

We
apologize for the disappointment. We verified the Kohls.com order ending in
0357 was shipped to an incorrect address. As such, on January 4, we credited
the full order in the amount of $147.41, which will post in an average of seven
days to the VISA card ending in 0013. Additionally, Blue...

Kohl's Cash in the
amount of $15.00 was issued, via email, with a redemption period of 30 days.

We
apologize for the disappointment. We verified the Kohls.com order ending in
[redacted] was inadvertently delivered to an incorrect address. As such, we refunded
the full order in the amount of $59.66, which will post to the Kohl's Charge
card ending in [redacted] in an average of seven days. Blue Kohl's...

Cash in the amount
of $15.00 was also issued, via email, with a redemption period of 30 days. To
avoid instances like this from happening in the future, we have removed the
incorrect address from the shopping profile.

We
apologize for the disappointment. Our records indicate that both packages in
this order have been delivered, via USPS. However, as a courtesy, on December
13, we credited $11.75 to the VISA card ending in 1440 which will post in an
average of seven days.

We have processed a return for Kohls.com order #[redacted] on 12/21/15, back to the customer's VISA ending in [redacted].  We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any disappointment.

We apologize for the inconvenience our customer has experienced recently
regarding her store purchase, At this point, the customer's only option is to
return the merchandise back to our store for a full refund.