Moore-Built Construction & Restoration, Inc.

The portion
used with a gift card was returned to a Kohl’s Merchandise Credit, and mailed
to...

the customer via USPS. Please allow 10-14 business days to
receive this. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I accepted the refund for the order. But they did not respond to my request about unknown address in my account. They just put the responsibility on their customer. They should investigate this dangerous issue and give me an explanation. They also need apology for this issue.  
Regards,
[redacted]

So we can further address our customer's...

concern, please have our customer provide the following information:The Kohl's Merchandise Credit numbers provided for the return for the Fit Bits returned.Also, just to clarify, the customer is seeking a complete credit in the amount of $352.00 to be applied to their credit card?

We deeply apologize for the frustration. On December 7, we credited the Kohl's Charge card ending in 2710, in the amount of $127.29, which will post in an average of seven days.

Upon review of Kohls.com order # [redacted], we are able
to confirm a return for the missing item was processed on 06/24/15. We advise
our customer to allow 10-14 business days for the credit to...

appear on her
Kohl’s Charge account. We apologize for the inconvenience.

We will be happy to research further on our end. Does the customer have a receipt for the return?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I'muploading photos of the gift cards.
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's agreements and/or obligations to its vendors is of no concern to myself. Kohl's cannot mail a coupon that does not list specific exclusions and make false claims for a non-popular, non-glamorized brand such as "The Balm" to be of prestige. Kohl's also cannot refer a customer to the Internet for a complete list of exclusions; Kohl's cannot require that I have/use/purchase an Internet service to view a list of brands that they contract against discounts with, nor can Kohl's blanket claim that off-brands are of any sort of prestige. The fact that a brand does not wish to accept discounts does not make it of any prestige, and Kohl's cannot falsely claim so nor can Kohl's blanket the coupon as excluding "prestige brands" of cosmetics and include brands of non-prestigious nature in that statement - this is considered false advertising, and is illegal. Kohl's did not comment on Nicole at the Wilkes-Barre, PA store (#0033) - I would like her removed from her managerial position as she is not fit to lead a team nor work with customers directly. Kohl's also did not contact me to discuss this further as requested - my email address is [email protected] and I would like someone from Kohl's Executive Office to reach out to me. 
Regards,
[redacted]

As
a courtesy, we have issued a Kohl's gift card in the amount of $10.00, via
mail, which the customer will receive in an average of 7-14 business days. As
such, we consider this matter resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However the respondent did not respond to the false advertising issue, only the expired coupon issue. I do not believe that this person is incompetent, or has a lack of reading comprehension, so it's only logical to conclude that they are intentionally avoiding this issue - false advertising.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As said earlier the store did not take it so I came to Revdex.com.Please let me know the update and reopen the case.  
Regards,
[redacted]

All inquiries made
through the Revdex.com are addressed via the same channel. As applicable coaching has been forwarded, we consider this matter closed. If they would like to speak to someone directly, they would need to contact Kohl's Customer Service , at 1-800-564-5740.

We have processed a return for Kohls.com order # [redacted] on 02/03/16. Part of the return was processed back to the customer's VISA ending in [redacted], and part of the order was processed back to a Kohl's Merchandise Credit. We advise our customer to allow 10-14 business days to receive this via...

USPS. Additionally, we would be more than happy to honor the original price paid on a new order. The customer may place a new order, and reply to this complaint with the new Kohls.com order number and we will credit them accordingly. We apologize for any inconvenience.

We
apologize for the disappointment. We verified the Kohls.com order ending in
6188 was sent back to our warehouse, as it was undeliverable. As such, on
January 3, we credited the full order in the amount of $67.55, which will post
to the Kohl's Charge card ending in 2413 in an average of seven...

days. Blue
Kohl's Cash in the amount of $15.00 was also issued, via email, with a
redemption period of 30 days. For Kohl's Charge specific concerns, please
contact Kohl's Customer Service, via phone, at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have attempted to contact our customer directly.  Please have our customer contact 262-704-9567.

We apologize for our customers frustration and disappointment. We have credited our customer $608.43 back to her Master Card ending in 2802. This can take an average of seven days to post to their account. We highly encourage our customer to change her Kohls.com shopping password every few months to...

proactively prevent situations like this in the future.

Kohl's Cash can be used
on virtually anything in the store, with the exception of Kohl's Cares
merchandise, charitable items or gift cards. We regret that you did not find
what you were looking for. We...

also apologize for the poor store
experience, and will address it with the store. Please respond back with the
store that was visited, so that a corrective action plan can be
submitted.

We apologize for the the inconvenience, but Kohl's does stand by it's previous statement. At this time, we consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank you very much!
Regards,
[redacted]