Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They gave me credit for Men's Chaps 4-Pack solid boxer briefs in amount of $23.72 but that is not want I returned. I returned 2 packages of  Men's Jockey 4-Pack Classic Stay Dry Full rise briefs size 44 and I order size 34 so was kohl's  error.I never gave them a order number so they must have just used a number for prior order,. They owe me $52.00 for the 2 packages of briefs, $3.66 taxand $8.95 postage and $7.75 return postage.  Tracking Number: [redacted]Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am attaching the front and back of these reward/gift cards. I would be happy if business gives me a resolution in this regard. I spent the money according to the business advertisements to earn these gift cards. Now I cant use them because of the time duration. As a regular customer it hurts me to see kohl's customer service being so unresponsive. I tried to call the customer service several times in this regard and they would tell me that they cant do anything. I hope the business provides a resolution to this problem and honors their reward cards.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A store credit would have been great.   The manager flat out refused to take it back - I told her a store credit was fine - my wife spends about $3000 per year at Kohls (or at least she used to before I had this experience).    I read the policy off the back of the receipt to her and still she refused to do anything to help me.   She told me to got the the manufacturer. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Simply re-ordering the item doesn't solve my problem. This item should have been simply re-ordrered for the same exact price when I called into customer service on April the 12th. That wasn't done. If it was done, I could have had that item in my possession by now. I want a FULL refund of the item and a written apology from Kohls Corporation as I have spent over 4 hours on the phone plus additional time filing a complaint with the Revdex.com just so I can force Kohls Corporation to follow their product policies/business practices. I have spent so much time on this, Kohls has drug their feet and not done anything for so long that I don't even need the item anymore. I need a refund and an apology for the way I was treated during this situation and for the way this situation was (more like wasn't) handled. 
Regards,
[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Because I already contacted their customer service department, I understood that they would not sell the Fitbit at the $99.99 Doorbuster price.  That was not my goal in filing the complaint/comment.  I just felt that their ad was very misleading because it indicated two different shopping dates on the same page of the ad.  They should probably make their future ads less confusing and not show items that will not be on sale on a certain date on the same page where they also list other dates. 
Regards,
[redacted]

At Kohl's we are proud to offer quality merchandise at a
great price with both our name brand and private label merchandise. We regret
to learn that we have disappointed the customer. In accordance with Kohl’s
standard practices and our desire to keep our loyal customers completely
satisfied...

with their shopping experiences, we would be more than happy to
facilitate a return and refund if the customer is not completely satisfied with
their purchase. They may return any item, at anytime, for a full refund with a
receipt. Returns without a receipt will receive a Kohl’s Merchandise Credit,
good toward any merchandise throughout the store.
Additionally, we request the customer to please advise of
any receipt (0000/0000/0000/0) information. Once we have this information we
will forward it to the buyer for internal review. We apologize for any
disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It has been over 28 days now and a check has not shown up. Why would you need to verify a purchase and take 3 weeks to do that. Your lying somewhere along the lines because I called the phone number given and they said the check was mailed the 5th not the 3rd . Your not even being truthful about it. I couldn't talk to anyone for the day because the met there quota for the day. So don't apologize that your company is trying to steal my money get it to me and pay me late fees for the month it has taken you so far since I'm sure the check will get lost in the mail. I don't believe you actually sent it. It says 7 to 10 days from the day I returned it December the 14th. Not 7 to 10 days from when you feel like it.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] 
Kohls is obviously using very deceptive sales techniques to increase the retail store sales. The display signs they are using to display the information are LCD and can't be read unless you are withing an inch of the sign. They also are worded to confuse the customers. Kohls has done nothing to fix this serious problem.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Well, as you can see, there is no way for me to accept this as closed. But I have said all I have to say.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I received yet another spam for Kohls Voucher on 6/23/16
Regards,
[redacted]

We did advise customer it is not a Kohl's error.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This does not meet any of the requests I have asked for.  After I was advised that I could pick out a different pair of shoes (since mine were no longer in stock) and Kohl's would honor the price that I had paid on the original order, I went to Kohls.com and saw that online they were advertising that the same shoes I had ordered were still in stock. I wasn't able to call that day and then it was Christmas.  I was able to call on 12/29 and spoke to a very nice, well-informed representative named Gus who advised they did have those shoes in stock and he was able to process my order.  It is unacceptable that Kohls will not call me directly and instead are having me call if I have further concerns.  I need a manager to call me directly.  If I am unavailable to speak at that time, they need to leave me their direct phone number and I will call them back.  I used to work in Customer Service and I know this is an option.  I have never experienced such wishy washy customer service and answers from a company.  
Regards,
[redacted]

We regret to hear the customer was missing an item in her recent
Kohls.com order. We have processed a return for the missing item from Kohls.com
order #[redacted] on 02/12/16. We advise our customer to allow 7-10 business
days to receive this. We apologize for any inconvenience, as well as the...

poor
customer service experience.

We are more than happy to research our customer's concern. Please inquire with our customer to find out if he still has the gift cards in his possession possibly.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I just want to let you that I really appreciate the help you have given me.  I reached out to Kohl's prior to contacting you.  I believe your help made them move a little faster. Again, thank you so much.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's tried to sell me two damaged diamond rings and a third diamond ring that was of such poor quality that it was appraised for $5000 less than the retail value they advertised it at. It is no coincidence that 3 of the same rings were faulty. I fully understand that in normal circumstances if  a customer returns something they get the used Kohl's cash deducted from the refund but this is not a normal circumstance. I never intended to return this ring. It was my engagement ring and was supposed to be forever. It was upsetting enough to have to exchange it once but after 3 times of trying to get one that was acceptable Kohl's failed to provide me with a replacement that was of an acceptable quality and not damaged. If I could have kept the ring they would have no problem in letting me keep my Kohl's cash. I tried everything 3 times to keep this ring and it is solely Kohl's fault that I could not because they were never able to provide me with a ring that was not damaged and of inferior quality. Because Kohl's forced me to have to return the ring without a replacement, I feel that in good faith they should never have deducted the value of the Kohl's cash from the refund. This policy should not apply to something that is their fault. Had I kept the ring I would have kept the Merchandise bought with the Kohl's cash and they would have had no problem in giving it to me, so there is no way they should now be deducting it from my refund when they are responsible for causing the need to return the item. I am extremely disappointed in their customer service. I have been a loyal customer and they have ruined my engagement and put me and my fiancé out of a lot of money that we should have to be able to put toward a new engagement ring of good quality. I was not only sold inferior products three times, but have been put through hell by this company that refuses to do the right thing. This policy on Kohl's cash should only apply to someone that returns something they don't want and should not apply to a customer who had to return something that Kohl's sold damaged three times with no replacement. Their inability to resolve this and do what is right considering the situation makes me never want to shop here again and to also warn others of their horrible customer service and them selling damaged and poor quality diamonds so that nobody ever has to go through what I have and have their engagement ruined
Regards,
[redacted]

We can schedule a pick up for our customer, if she would like. Please have customer confirm the best email address, where we can send a shipping label.

We will be happy to research our customer's concern, but more information is needed. • Can the customer confirm what tenders he was using and discounts, as well as the merchandise purchased.

We apologize for the missing order. We issued a refund for the order in full to the customer’s original method of tender, a Visa card, on December 11, 2015. We are sorry the refund has not posted to the customer's bank or credit card account. To research this further, we need a copy of the customer’s monthly Visa card statement showing the absence of the return that should have posted around 12/11/15. We ask the customer to please e-mail a copy of her statement statement to [redacted] or fax it to Kohls.com Support at ###-###-####. We ask the customer provide her name and order number on the fax. With this information, we will be able to research issue further.