Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They are just unwilling to do anything to resolve the issue.
Regards,
[redacted]

We apologize for the difficulty our customer experienced in
our store when attempting to redeem her $10.00 coupon.  I will be more than happy to mail Ms. Fountain
a $10.00 gift card along with a couple of coupons. I also will be reaching out
to our Moreno Valley store in regards to the...

incident and how it was handled.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11774079, and find that this resolution is satisfactory to me. 
Regards,
Madelene B[redacted]

We
apologize for the disappointment. We issued a credit for the amount of $10.00,
in compensation for the lower advertised price, which will post to the VISA card ending in 2218 in an average of seven
days. However, we respectfully decline any additional compensation.

We are more than happy to partner with our rebate department in regards to our customer's concern. Once we receive a response, we will be happy to reach out to our customer and advise them on how we will proceed

Though we are unable to honor the expired Kohl's Cash, our customer is able to call our online ordering department at 1-855-564-5705, where we will credit her next order $12.21.

The customer would need to send in a rebate form, which has been attached in this response. It does state on rebate form to please allow up to 8 weeks to receive their reward in the mail. If it has been over 8 weeks, we would need a copy of the rebate information or a tracking number to research...

further on our end.

Upon review of your concern, it does show
the full return was done on November 26, 2016 which is why the original was
voided. Another $30.00 in Kohl's Cash was reissued the on November 26, 2016,
since it was returned, so the Kohl's Cash was handed to whomever made the
return on November 26, 2016. We have researched it further and at this time,
considered this matter close.

We
apologize for the disappointment, but our records indicate the item never left
our fulfillment center. As such, on November 4, we credited our customer for
the item in the amount of $50.02, which will post to our customers VISA card
ending in 8444 in an average of seven days. Our customer is...

more than welcome
to call Kohls.com via phone, at ###-###-####, where we are able to reorder
the item at the same price she originally purchased it for.

Our records show a return for Kohls.com order #[redacted]
was processed on 02/22/16, back to the customer's VISA ending in 7247. We advise
our customer to allow 10-14 business days for the credit to appear. We
apologize for any inconvenience.

We apologize again for our customer's disappointment. The item states online that it has a modified return policy. Unfortunately, the customer tried to return these items after the 30 day window that we allow for items under this policy. Therefore, we are unable to process a return for the items. We consider this matter to be closed at this time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Ravindra [redacted]

We will be happy to research our customers inquiry. Is the customer able to
provide for me an item number and the price she was attempting to purchase it
for so we may verify this on our end and assist our customer in placing her
order.

We
apologize for the delay and disappointment. On February 6, Kohl's Corporate
Refund issued a check in the amount of $90.92, which will be delivered, via
mail, in an average of 7-14 business days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].

We will be more than happy to research with our rebate department in regards to our customer's inquiry. Once we receive a response, we will be happy to reach out to our customer.

We recognize the importance of providing great service at all times. We make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visit. Our customers are very important in our continued growth and...

success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and we are sorry our associates did not provide the customer with the service anticipated. At this time we advise the customer to reply with the UPC or SKU information for the missing items from Kohls.com order #[redacted]  for the applicable credit. We apologize for any inconvenience.

Our records indicate we received her complaint...

through a different
channel and have addressed her concerns.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I received a email from the Westminster, MD kohls 5 days ago and gave bryan stoops a phone call in reguards on the situation. His email and phone response let me know he will be sending me a $50.00 gift card in replacement. Its a nice offer for the cirumstances and hope to receive it soon. If received, I do appreciate the quick action they took to replace the loss I went through.