Moore-Built Construction & Restoration, Inc.

We
deeply apologize for the disappointment. As we verified that the order was
inadvertently shipped to a different address, we were able to process a reorder
for six items which were on her initial order, and will be shipped accordingly. She is welcome to track the status of this order on her...

Kohls.com
shopping account. Unfortunately, as the remaining 15 items were out of stock,
on November 28, we credited her for these items in the amount of $604.70, which
will post in an average of seven days to her VISA card ending in [redacted].
Additionally, we credited a separate $53.72 to the VISA, in compensation for
broken dishes that were received.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:The link, that the business included in their response, mentions that "You won't be able to use Kohl's Cash or Yes2You Rewards when you buy certain items at Kohl's or Kohls.com". I used Kohl's Cash on this purchase, so shouldn't have a problem with the 15% discount, because the site also mentions that the Exclusions are for Select Consumable Brands.
So not for All Consumable, only "Select".But I accept the business's response in reference to complaint ID [redacted] to close this case.Thank you for your help.
Regards,
[redacted]

Kohl's is not reimbursing for the item. since the customer decided to alter the guitar instead of returning the item to Kohl's.  At this time, we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]0. I sent the complaint at 2/23. You sent a replace credit at 2/25. What a coincidence!1. I don't agree the refund amount of order#[redacted]. List how do you calculate.2. I'll get the police report, but your agent said you'll refund me at the beginning. You waste me a lot of time continuously without apologies.3. I indicated your incident#[redacted]. But You INTENTIONAL ignore it.You MUST resolve it. Where is my credit? IRS will include interest, do you?  
Regards,
[redacted]

Our customer has reached out our Executive Offices directly. It appears the customer's concern was resolved as of March 21, 2017. At this time, we consider this matter closed.

We apologize for the inconvenience and frustration our customer experienced in regards to Order 4924291597. We have processed a full refund for our customer in the amount of $53.58. This was credited to the Discover card ending in 6916. Please allow 7-10 business days for it to post to the...

account.

We apologize for the disappointment. As the address was inadvertently changed, on December 4, we credited $125.07 for the missing items, which will post to the Kohl's Charge card ending in 3902 in an average of seven days. Additionally, we removed the old address from the shopping profile to prevent...

any address rerouting issues from happening again. Lastly, as long as you recreate and process this order by December 17, it will be delivered by Christmas.

We have processed a UPS pickup request for
the outstanding items. The tracking numbers are as follows: 1Z76A26E2698872040, 1Z76A26E2699064260, and 1Z76A26E2699766878. Once these are
picked up and subsequently returned to our fulfillment center, a credit
will be issued. Credits were processed on July 5 to our customers VISA ending
in 3865 for the three items already picked up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They company has asked that I contact Kohls directly or that I file a new complaint for another instance of the original problem even though that original problem was not resolved to my satisfaction. That just doesn't make any sense. Having said that, I'm happy to let this go. The fact of the matter is that my family and I probably have spent in upwards of $1,000 every year at Kohls, but due to the company's inability to a) take ownership of the problems identified and b) take appropriate steps to solve those problems, we will no longer shop at Kohls.Most people wouldn't think to do business this way in an environment where they are already experiencing pressure from discount stores and online retailers, to say nothing of competitors with similar business models. To each their own, I suppose. We'll just take our business elsewhere. There is no shortage of options.
Regards,
[redacted]

We apologize for the inconvenience our customer experienced on her
most recent Kohls.com order. The customer has 30 minutes to edit or cancel an
order after receiving his order confirmation. Unfortunately, since the customer
placed the order, the customer would still be responsible for the...


package.
 
https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MDUyNjc5OC9z...⇄

We apologize for the disappointment. To avoid instances like this from happening again, we removed the old address from the shopping profile. We also issued a credit on December 13, in the amount of $113.02, in compensation for the two orders that were lost, which will post in an average of seven...

days to the Kohl's Charge card ending in 9801. Furthermore, the order was replaced, on November 13, and subsequently delivered, via UPS, on November 15; however, was later returned, by you, to the Southridge Kohl's store in Greendale, WI for a full refund.

We apologize for the inconvenience with Kohls.com Order 4820629965. We have processed a return for our customer. We have mailed out a Kohl's Merchandise Credit in the amount of $8.55 on May 11, 2016  and applied a credit of $67.27 to her Kohl's Charge ending in 4015. Please allow 3-5 business...

for it to post to your Kohl's Charge and 7-10 business days to receive the Kohl's Merchandise Credit via mail.

We have applied an additional credit in the amount of $40.00 to the Kohl's Charge ending in 0273. Please advise our customer to allow 3-5 business days.

We apologize for the disappointment. Please attach a copy of the original purchase receipt, so we can further investigate this concern.

We partnered with our Corporate Refund department and requested they mail out a Kohl's Merchandise Credit in the amount of $90.28 as of April 22,2016. Please advise the customer to allow 7-10 business days to receive in the mail.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the wrong message as I assume you are not refunding me $700+ on a $264.78 purchase. I have been refunded an amount to my Kohls charge. However, I want to know why if I paid $264.78 for the item, spent 2 months paying interest on it, and had to waste A LOT of time trying to get the issue resolved, why my refund was only $259.48. I won't get hung up on the time or interest this completely incompetent company has gotten from me, but if I paid $264.78 for an item, that is exactly what I expect to receive back. I will not be done with this until I receive the additional $5.30 owed to me. This may be trivial to you but it is principle that you DO NOT do these things to your customers if you value them. I cannot wait to pay off my bill in full and be done with Kohls for good. 
Regards,
[redacted]

We have agreed to mail our customer's recipient the $40.00 gift card originally ordered in November. Since this is being processed manually by our fulfillment center, please advise our customer to allow 5-7 business days.

We have processed a return for Kohls.com order #[redacted] on 01/12/16. We advise our customer to allow 7-10 business days for the credit to appear. We also advise the customer update their shipping address in their Kohls.com shopping profile before placing future orders.

Please inform the customer that our records indicate that he placed his online order on November 21, 2016, while the rebates were valid November 24-November 25, 2016, unfortunately making him ineligible for the rebates promotion, as he ordered these items too soon. Additionally, our customer...

contacted Kohl's Customer Service after he placed this online order to inquire about the rebates.

We apologize for the inconvenience our customer experienced with online Order 4422816996. We have applied a credit in the amount of $82.35 on the Visa ending in 0029. Please advise our customer to please allow 7-10 business days for this to appear on their credit card.