Moore-Built Construction & Restoration, Inc.

Please have our customer contact Kohl's Fraud Department at 1-###-###-####, as we need to verify additional information.

We apologize for our customers
frustration. We have scheduled a UPS pickup request for the two remaining bar
stools (1ZY487292695284063, 1ZY487292697996077). We will process a credit
for the two items, in the amount of $209.31, to her Kohl's Charge card, once we
have confirmation that UPS...

successfully picked the items up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.  I have received a call from Kohl's and they have stated they will process a refund of my purchase to my credit card
Regards,
[redacted]

As previously stated, we sent both gift cards in the amount of $105.99, as well as 183.67 on August 17 via mail. Please wait up to 15 business days for delivery. We respectfully decline any additional compensation, and consider this matter closed.

Our records show a return for Kohls.com order #3435140929 was processed on 01/26/16. We advise our customer to allow 7-10 business days for the credit. We apologize for any inconvenience.

Upon review of our records, it does show the return was successfully applied to the Visa ending in 2312. The customer would need to contact the bank to discuss the return credit being applied to a new card since this transaction took place originally over 4 years ago.  At this time we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohls has disregarded all attempts for me to let them know the 15 digit codes within the emails they send me do not work. They ignore the fact that they can clearly see when I enter things into my shopping bag and attempt to purchase.  They credited the 10 dollars off they promised in the first place for switching to paperless. This is not anything they should have not done in the first place.More so their customer service representatives look for ways to insult the consume and to as little as possible. I fear this complaint should stand to let other consumers know that this is a common occurrence with Kohls and that they refuse to look into the matter of their codes not working and them not honoring sales. Its a bait and switch process and very frustrating for a loyal consumer. Ive decided to close my account as soon as possible.Thank you for all your help
Regards,
[redacted]

We
apologize for the disappointment. In addition to us crediting both orders, we
also issued 500 Yes2You (Y2Y) Reward points, which accumulates to a $25.00
reward certificate, and will be issued, via email, on April 1. Please know that
this will be redeemable through April 30.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was not informed that these items were electronic, nor was I informed that they are subject to 30-day return. As I stated, there are no functional electronic parts anywhere on the items. Furthermore, there is no return window on the receipt that came in the mail with the items.
Regards,
[redacted]

We apologize for the inconvenience our customer has experienced. At this time, we have processed a refund for the amount of $275.28.  This adjustment will reflect on the account billing statement.

If the customer still desires the merchandise, she may forward the purchase information at a later date, and we will credit the account accordingly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Robin [redacted]

Our customer would need to contact ###-###-#### in order to obtain information in regards to her corporate refund.

Our Corporate
Refund Department advises they have tried to reach out to the customer, with no
response. The customer has been instructed to call ###-###-#### to speak to one
of our representatives before we can resolve the refund.
At this time
we advise the customer to please call...

###-###-#### and enter the receipt
information to speak to a representative. If the customer does not have the
receipt information, please call the same number and select option 3 to speak
directly to a representative. We hope this information was helpful.

We thank our customer for the valued feedback, and will forward this to the appropriate team for review. As we believe this was an isolated incident, our customer is welcome to shop Kohls.com again with no hassle.

We will be mailing out our customer a $30.00 gift card. Please advise our customer to allow 7-10 business days to receive the gift card via USPS.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do want to make note that Kohls was only willing to resolve this issue after I informed them that I reported the issue to the Revdex.com.  I feel it is ridiculous that I needed to take this kind of action in order to receive the service I was promised.  I do want this complaint to remain public so other cunsumers are aware of it.
Regards,
[redacted]

We apologize for the disappointment. We will forward all applicable coaching to the respective associates in hopes to better the customer experience. However, please know that asking for the phone number on the order is a required piece of the verification process when being assisted over the...

phone.

At this time we are
able to confirm the customer’s inquiry was forwarded to the requested parties.