Moore-Built Construction & Restoration, Inc.

We will be happy more than happy to research our customer's concern. Does the customer have a copy of the receipt for the return available?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Please check the tracking number, it was never shipped out! I have tried calling customer service multiple times, none of the agents has any clue about what I asked for. That's why I had to make complaints through this channel. I hope and expect you to make it right once for all!!! So if you can, please ship the items out as stated in my order and please make sure that it indeed ships out!  Otherwise, please refund the order amount to my original payment method - Kohls gift cards! Please refund back to original cards.  It's been over a month since you said you shipped out the mechanize credit, so obviously it's got lost or your department never sent it out. Now I asked you to refund it back to my gift card (DO NOT send it out) or ship the items in my order!    
Regards,
[redacted]

Certain electronics brands or warranty products must be returned within 30 days from the date of purchase with original packaging and a valid receipt or account look-up. Refunds for warranty products are handled by the warranty service provider. Even exchanges are not allowed on premium products....

The store must process a return and the customer can repurchase the item. To view a list of Premium Electronics and Warranty products, please copy and paste the following link in your browser: https://cs.kohls.com/app/answers/detail/a_id/1086. Kohl's stands by it's Electronics Premium Policy.

We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may...

vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. We understand the customer was given a ticket for a limited quantity item. The ticket  received only ensures that the price is honored at the register. Unfortunately, it does not guarantee the availability of the item. Certain electronics and deeply discounted items may have limited quantities. We are unable to comply with the customer's request for the desired merchandise, and Kohl's Cash. We apologize for any disappointment.

The $370.00 credit will be applied toward the payment used on the order.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  I did inform the customer of the item not received the Shark vacuum, this is getting a little ridiculous, I would like to know what it takes to resolve this issue and get my refund.  I am really upset the customer has had my funds since 11/21/16 and made no effort to refund my moneys and no product received.  I believe I will go public with this argument and frustration.  I also have a confirmation number from a customer service person that has not yet been received.  confirmation number 161212-064394.  Kohl's has lost a customer in which I am sure this matter is of no concern.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Couple items I would state, first I did not put the wrong account number on the order.  I always double check my information before I submitted it, your system some how changed the account number.  The last rep I spoke to (on Tuesday, October 6th [redacted]) stated that my account was linked to the correct card number, and there is no way I would be able to enter the wrong account number.If the check is not received, this complaint will be requested to be opened again.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] they advised my returned items they could not process would be returned to me and they were not. You cannot hold my items and give me a $50 gift card and think this is closed. This is illegal to keep and not process returns. I have documentation and tracking for everything you recipe de and I have pictures of everything I refunded so I will pursue this further with a lawsuit since you are ignoring the seriousness of this matter. You have failed your job here this is not acceptable and I can't believe how ohh are blowing this off and how poorly you are and have treated me 
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer experienced with their rebate. We will be partnering with our rebate department in regards to the rebate being processed. Once a response is received, we will follow up with our customer.

We have no records of any known system issues that would cause the customer to place multiple orders. The multiple transactions were not due to a Kohl's error. The customer has been provided her return options if she desires a refund.

Upon review of our customer's inquiry, it does show that only one item was purchased and mailed in. We would need proof of the other 3 in question. They have sent over the information they received and we show Order 4374543042.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] nothing received yet, we are now way past their deadline. I have called 14 times now, and they had told me it was mailed 1/16.  Not received, and after all this am wondering if it was sent. So frustrating, we shop there often, have a charge card with them, etc
Regards,
[redacted]

Upon review of our customers initial complaint, it does appear the customer was requesting a refund for the missing items, which is why we initiated a UPS pickup request. So we can best assist our customer and address their concerns accordingly, please have our customer clarify her concern, so we can best assist her.

Upon further review of our customer's Kohl's Charge account ending in 0781, it appears his initial payment was due on November 02, 2015, but was received on November 19, 2015. This caused him to be assessed a late fee and interest charge, which continued to accrue more late fees and interest...

charges. We did waive $200.76 as a courtesy, since the initial payment was not received by the due date.  The customer's balance will reflect a credit of $48.74. Please advise the customer to please allow 5-7 business days for this to post on his Kohl's Charge.  Also, the customer may register their account at My Kohl's Charge for FREE online payments. They may also schedule one payment per day for up to 180 days in the future. Payments made after 7 p.m. (Central Time) will post the following day. We also offer numerous payment options:Automated Phone System: Use our automated phone system 24 hours a day by calling ###-###-####, to make a FREE payment. A bank routing and account number will be required. Payments made after 7 p.m. (Central Time) will post the following day.Phone Associate: Call ###-###-####, from 7 a.m. to 10 p.m. (Central Time), Monday through Saturday, or 9 a.m. to 10 p.m. (Central Time), Sunday.  A bank routing and account number will be required. Payments made after 7 p.m. (Central Time) will post the following day. A $10 fee will be assessed for any same-day payment or next-day payment made after 5 p.m.Debit cards: Debit card payments are only accepted over the phone with a live Associate. A $10 fee will be assessed for debit card payments.  All debit card payments that are processed will post the same day up to close of business (11:59pm CST).Payments received after 5 p.m. (Central Time) will post the following day.By Mail:Make your check out to Kohl’s Payment Center and mail it to:Kohl's Payment CenterP.O. Box 2983Milwaukee, WI 53201-2983Customers who reside in the following states: AK, AZ, CA, CO, HI, ID, MT, NV, OK, OR, TX, UT, WA and WV, may send payments to:Kohl’s Payment CenterP.O. Box 30510Los Angeles, CA 90030-0510In Store:You may make a payment at the store using a check, cash, debit card or money order. We also accept payments using a Kohl's Cares® card. Cash or check payments will post to your account the same day, if paid at a register. Payments are accepted until close of business for that store. Please retain your receipt for your records.

Appears our customer has reached out to us regarding Order
5563714850, through a different channel. It appears the order has been refunded
in full due to the customer not receiving it. We apologize for any
inconvenience this may have caused.

We have applied a credit for Order 7767224496. Our customer was issued a
credit to her Kohl's Charge in the amoun tof $50.80. Please advise our customer
to allow 3-5 business days for it to appear.

We apologize for the disappointment. As requested by you, the full Kohls.com order was returned to us. As such, on December 13, we processed a credit in the amount of $920.97, which also includes compensation for the Kohl's Cash that was deducted off the return. This credit will post to the VISA...

card ending in 5430 in an average of seven days.

We will be happy to partner with our store in regards to our customer's inquiry. Once a response is received from the store, we will be happy to reach out to our customer.

We thoroughly reviewed the call and the customer's concerns. The customer was also provided a gift card from the Executive Office. We stand by our previous response, and apologize for any additional disappointment.

Our records show the anticipated refund has already been mailed to the customer. If the customer states she has not received the refund, they may contact our Corporate Refund Department at ###-###-#### to have the refund canceled, and re-issued.