Moore-Built Construction & Restoration, Inc.

Kohl's is unable to notify the customer when the merchandise is available because this item is not a Kohl's exclusive item. The customer's desired merchandise is directly shipped form the vendor, not a Kohl's warehouse. Should the merchandise come back in stock at a later date, Kohl's will honor the...

original price the customer initially paid. Our records show a return for the missing chair was processed on 11/04/15. We have also processed a refund for the two incorrect chairs received on 11/05/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. If the returns result in a credit balance, the customer may contact customer service at ###-###-#### to request a check be sent to her when the credits post. We apologize for any disappointment this experience may have caused.

We
apologize; however, the shipping surcharge of $5.30 was not properly credited.
On February 15, we processed a credit for this charge, which will post to the
Kohl's Charge card ending in 1801. As such, the customer will be receiving a
total credit in the amount of $264.78 for the return.

Upon review of the claim, it appears the tender used is in someone else's name. We would need the primary on the Kohl's Charge to call in regarding their online order since it was placed on their charge card.

We have processed a return for both orders, 5212733750 and 5884535153. The credits for both orders are in the amount of $99.96 and $11.84. Please advise our customer to allow 3-5 business days for it to appear on their Kohl's charge ending in 7281.

We are more than happy to research our customer's concern. Is the customer able to send over a screenshot of the item in question so we may research further.

We
apologize for the disappointment. On December 20, we credited the Kohls.com
order ending in 2711, in compensation for the price adjustment, in the amount
of $49.99. This will post to the Discover card ending in 1983 in an average of
seven days. Also, we credited the Kohls.com order ending in...

1937 in the amount
of $48.45, in compensation for the 25% off previously offered, which will post
to the same payment method in an average of seven days. Finally, we
respectfully decline additional Kohl's Cash reimbursement, as Kohl's Cash
was already issued, via email, on the replacement order ending in 1937.

We apologize, but Kohl’s has not had any reported system issues of this nature. We
do however understand our customer’s frustration with her address issue. We
would like to offer a $25 Kohl’s Gift Card as an invitation to shop with us again.
Please have the customer reply back to this portal if this is acceptable to
them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. There is another order that needs to be resolved before I’m satisfied. 
Regards,
[redacted]

We apologize for the frustration our customer experienced. Please know we credited our customer accordingly on June 27, 2017. $3.81 was credited to her Kohl's Charge ending in [redacted], which she will see in an average of seven business days, and $40 of Kohl's Cash was issued to her via email.

It appears our customer has reached out to us via a different channel and was contacted by our Executive Offices. At this time, we consider this matter resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The matter has been resolved I received 40.00 worth of gifts cards in mail and apology from Kohl's on January 30,2017
Regards,
[redacted]

In order to research our customer's concern further, we are requesting a copy of the order confirmation sent by Kohl's to our customer displaying the shipping address and confirmation number. Once, that is received, we can look into our customers concern.

We apologize for the inconvenience and frustration our customer has experienced with online Order 7887967760. We have processed a return for our customer which has been applied to our customers Kohl's Charge in the amount of $31.15. Our customer was also emailed $15.00 in Kohl's Cash.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received my corrected order today. Thank you for your help. 
Regards,
[redacted]

We apologize for the disappointment. Our records indicate the items that were purchased were individual stools and did not come as a set of two. However, the image of the item on Kohls.com inadvertently showed two stools. For the error, on December 18, we credited one of the items in the amount of...

$68.25, which will post to the VISA card ending in 6385 in an average of seven days. Furthermore, the vendor will be sending another stool, via mail, to the address on this complaint and will be delivered in 7-14 business days.

We
apologize for the disappointment. As the address was inadvertently changed, on
December 8, we credited $25.71, in compensation for the missing order, which
will post to the Kohl's Charge card ending in 2507 in an average of seven days.
Also, we issued Blue Kohl's Cash, via email, in the...

amount of $45.00, which has
a redemption period of 30 days. Additionally, we removed the old address from
the shopping profile to prevent any address rerouting issues from happening
again.

We stand behind our previous resolution and consider this matter closed.

Due to the time of year some customers may experience a slight delay in their shipping time frame. Upon review of tracking #61299991119120063826 and 61299991140320062661, it appears the customer's orders have been delivered. We apologize for any inconvenience.

We apologize for the disappointment. We verified the Kohls.com order ending in 2898 was lost in transit. As such, on December 22, we credited the full order in the amount of $73.09, which will post in an average of seven days to the VISA card ending in 4631.

I paid 14.99 plus tax for the item.  I should be refunded the full amount.