Moore-Built Construction & Restoration, Inc.

We only allow one promo code per order. Please provide the friend's order number or name and email address so we may research further on our end.

Upon review of the customer's complaint, I
did partner with our Corporate Refund Department to inquire as to what occurred
with her corporate refund.  They have verified for me that they are unable
to locate the original transaction in which the item was purchased. The
customer is refusing...

to provide specifics so we can locate order and issue her
a credit. She states it is in her husband's name, but will not provide an order
number. We also did offer her a Kohl's Merchandise credit in the amount of
$90.28, which she is refusing as well.  Unless specifics are provided to
us, we are unable to issue credit in the amount of $267.03.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Nothing was really done, I was told to come into store & she would show me how the price tags work. I do not need to know how the tags work, I have already learned that they charge for each pair of undies in a pack & just feel this is a really odd way to charge customers. I have not had a change to get back to store yet as I live clear downtown, 264 blocks round trip, so I feel that is a long way to drive to not know what store was even going to do about the issue.

In order for Kohl’s to locate the original order
that was sent incorrectly we need more order information. We cannot locate an
order that was sent to our customer for SKU 93552462.
Please advise customer to respond with their order number.

We apologize for the disappointment. As we strive to deliver each order within 3-6 business days, occasionally our carriers might experience delays. With that being said, our records indicate that this order was delivered, via USPS, on December 9. An item from this order was returned, by you, to...

the Timonium, MD Kohl's store on December 09. As such, we respectfully decline the desired settlement request.

That is an unacceptable response.  I started with regular customer service and did not receive adequate assistance so I reached out to you.  If I've escalated the business should honor my request for a call back.  Once again, subpar customer service.

We apologize for the inconvenience and frustration our customer experienced. We are more than happy to honor Black Friday pricing, as long is it not a doorbusters since that was exclusive for Black Friday.

Please be advised we stand behind our previous decision to not honor the expired Kohl's Cash. Upon further review, our customer was issued a "Blue" Kohl's Cash which does not have a 10-day grace period for in store use.

We apologize for the inconvenience our customer experienced due to the expired promo codes. Our intention is not to send out expired promo codes or mislead our customers. We will be forwarding your feedback to our marketing department. We will be more than happy to send a couple of 30% coupons and a...

$20.00 gift card.  Please have the customer respond with her mailing address so we can mail out our coupons and gift card.

We stand by our previous statement and consider this matter closed.

We stand behind the decision made by our Corporate Loss Prevention Department.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] They have yet to be addressed. I am STILL waiting for the correct item to be sent to me. I have yet to get the item. I originally paid for on order [redacted]. I was just AGAIN sent the wrong item

We
apologize for the frustration. On January 5, we confirmed the Kohls.com order
ending in [redacted] was fraudulent. As such, we refunded the full order in the
amount of $192.59, which will post to the Kohl's Charge card ending in 7502 in
an average of seven days. Our records also state you spoke...

with Kohl’s
Executive Office, on January 5, regarding this. For outstanding questions
regarding credit reporting and late fees on the account, please contact Kohl's
Customer Service, via phone, at ###-###-####.

We respectfully decline our customers request. As we understand we shipped the incorrect item, we would still need this item back before we can credit our customer. Please have our customer ship this item back using the prepaid shipping label. which was emailed to our customer on October 4, or have our customer return this item to a Kohl's store for a full refund. She will then be able to reorder the product using the credit that she received. As such, we consider this matter closed.

We apologize for the inconvenience and frustration our customer experienced with online Order 7006584440. It appears our customer has reached out to our Executive Offices, and at this time, we consider this matter resolved.

Our records show the customer's anticipated Corporate Refund was mailed to the address on this complaint on 01/05/16. If the customer claims they have not received this, we advise them to contact out Corporate Refund Department directly for additional assistance. They can be reached at...

[redacted]. We hope this information was helpful.

Each $10.00 Kohl's Cash Coupon is earned pretax for every $50.00 made in qualifying purchases. Eligible customer purchases to receive Kohl's Cash Coupons include sale-, regular- and clearance priced merchandise, excluding the purchase of gift cards. We are unable to accommodate the customer's...

request for a Kohl's Cash credit, as Kohls.com order #4132433111  did not qualify. We apologize for any disappointment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience our customer experienced during their local store visit. In order for us to follow up with the store in regards to the incident, is the customer able to provide for us the location of the store that was visited.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]