Moore-Built Construction & Restoration, Inc.

We have
processed a credit back to our customer’s Kohl’s Charge account in the amount
of $786.45 for the merchandise from Kohls.com order#
[redacted] on 06/23/15. We
advise our customer to allow 10-14 business days for the credit to appear on
her Kohl’s Charge account. Also all the interest was...

credited back the customer’s
account on 06/24/15. We apologize for the inconvenience.

We are more than happy to research our customer's concern. Can the customer provide the gift cards numbers or screenshots of what was in her wallet. That way we can research further on our end.

Our records show we
received the customer’s complaint through another channel and her concerns have
been addressed. The customer has been informed that once the redemption dates...

have passed, Kohls.com and our
store registers will no longer accept Kohl's Cash. In the past, stores may have
made an exception to our policy to honor expired coupons; however, going
forward this will not be the case and our policy will now be enforced.
Regrettably, we are unable to accommodate her request to honor the Kohl's Cash.
We apologize for any inconvenience.

Our records show the customer confirmed she picked up SKUs 95714689, 95803317, and 95537919 from Kohls.com order # [redacted]. Additionally on 10/20/215, the customer was credited for SKUs 88418527, 99321297, and 99393206 that were returned to our warehouse. The failure to update the shipping...

address is not a Kohl’s error, and we are unable to comply with the customer’s request for credit. At this time the customer has been advised to file a police report for any additional missing items. The customer has already been provided the fax number to forward this information. Also due to the customer using a 15% off promo code on the order the system did not update her 20% off for opening the account, as we do not combine two percent-off discounts. We will process a request for an additional 5% off to be credited to the order. We advise to please allow 10-14 days to receive this.

We
apologize for the disappointment. As the address was inadvertently changed, on
December 1, we credited $172.32 for the missing items, which will post to the VISA card ending in 4621 in an average of seven days.

We apologize for the inconvenienced in regards to her most recent transaction. It appears the customer has reached out to through a different channel and their issue has been resolved.

As we were unable to
link the return to an original purchase, we issued a Kohl's Merchandise
Credit (KMC). We stand behind this decision and consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] i have already provided kohl's with this information, they have looked into it and have acknowledge via email attach that the refund was issued, but I never received the refund. they are just going around in circle.

On the order confirmation the customer attached, as well as on our end, the customer used a Discover Network  card ending in 0168.

We apologize for the inconvenience our customer experienced with online Order 11882617. We have processed a credit to our customer's Kohl's Charge in the amount of $23.57 Kohl's Charge ending in 6344.  Another credit will be applied as well, in the amount of $20.00. The total for the return...

will be $43.57. Please advise our customer to allow 3-5 business days for this to appear on their Kohl's Charge.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
I was unable to type in the response regarding the response to my complaint. I will provide the address for the gift recipient and want them to remove the additional $40 charge placed on my credit card this weekend from Kohls (now charged $80 for a $40 gift that was never received) and they will need to confirm that has been rectified as well.Gift recipients address is:
Regards,
[redacted]

The customer's original complaint did not state he failed to receive the shower curtain. On 11/06/15 we processed a return credit for the merchandise. Additionally, a credit for $28.24 was credited to Kohls.com order # 3259974632.. We advise our customer to allow 10-14 business days for the credit to appear on their Kohl’s Charge account. Once again we apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and feel that while this is a good start, it's not enough. I'm not a greedy person, so I will take the credit that was lost, but I will shop elsewhere. 
Regards,
[redacted]

We have reviewed the customer's claim in regards to Kohls.com order #[redacted].  We are unable to process a return credit, as the mis-ship was not due to a Kohl's error. We advise the customer to contact the residence to retrieve her merchandise.

On April 17, our records indicate that the customer contacted Kohl's Corporate Refund Department and spoke with a representative regarding this return; however, they were unable to verify the requested information. As we need to verify certain information regarding this return, we are requiring that...

we speak to the customer before we release the credit. Please contact Kohl's Corporate Refund at ###-###-####.

Our records
show a return was processed for Kohls.com order number # [redacted] on
09/17/15. We advise the customer to allow 7-10 business days to receive this.
We apologize for any inconvenience.

I am only seeking a refund for the order that I did not receive.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We regret to hear of the inconvenient and disheartening situation regarding the customer's recent Kohls.com experience. We recognize the importance of providing great service at all times. We would like to assure the customer this is not indicative of our service. Our records show a return for...

Kohls.com order #[redacted] was processed on 01/19/16, back to the customer's VISA ending in [redacted]. Once again we apologize for any inconvenience.

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]