Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The perfunctory response provide zero useful information. Neither am I informed if they are going to issue the rebate Nor am I informed the reason for the previous denial of the rebate.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They acknowledged that it was on the 10th day and did not fall outside the window. Even corporate agreed (more than one individual on my recorded complaint calls) that it should have been accepted.This matter is not closed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11726570, and have determined that...

this does not resolve my complaint.. Also, she told me they can  not refund me because I used Gift Cards for the purchase, what does it mean? Also, she said  because I bought the gift cards through online websites they can not refund me while that is not true reason.Also, one of the gift cards was from a return purchase by myself. She even didn't refund me for the gift card.for another thing,  before I called to the fraud department  and they didn't  know about my problem. This is a scam.For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Aliakbar M[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The packages have been picked up. Thank you.
Regards,
[redacted]

Revdex.com Response12/19/2016In order to address our customer's concern, more information is needed. • Is the customer able to provide the cancelled order number or a specific date the date was placed? We are unable to locate a cancelled order on our end.

We apologize for the
inconvenience and frustration our customer experienced on his most recent
Kohls.com order. We have partnered with our vendor to process a...

refund for our
customer. We have processed two refunds for our customer. One is in the amount
of $39.49 which will be applied to the Visa ending in 6373 and a Kohl's Cash
which will be emailed in the amount of $21.67. The second amount is for $46.14
which was also applied to the Visa ending in 6373. A Kohl's Cash was also
issued for $25.79 as well.
 We will be more than happy
to also share our customer's experience in regards to his call center feedback
with our Executive Offices.

We regret the customer's desired merchandise was lost. We partnered with FedEx in an attempt to locate the item to no avail. We have processed a return for the missing TV from Kohls.com order #3708070450. We advise our customer to allow 10-14 business days for the credit to appear. Regrettably the...

merchandise is no longer available. We apologize for any inconvenience.

We have
processed a credit back to our customer’s Kohl’s Charge account in the amount
of $11.61 for the missing items she did not receive with her Kohls.com order# [redacted].
We advise our customer to allow 10-14 business days for the credit to appear on
her Kohl’s Charge account. We...

apologize for any disappointment.

Upon review of the customer’s Kohls.com order #[redacted]
we are able to confirm the return was processed in April. Unfortunately we are
not able to verify why this credit was never applied back to the customer’s
credit card. We have re-processed the customer’s return on 07/08/15. We advise...

our
customer that returns may take 14-30 business days to post to most major credit
card accounts. We apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] This is false advertising I will report them to the consumer bureau of new york

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience. We have processed a full refund for our customer in the amount of $55.77, which will be applied to our customers Kohl's Charge.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received an email this morning with a Kohls Cash Voucher in the amount of $22.51, however, the response from Kohls indicated that an "KMC" (unknow term) for $14.21 was also issued but I have not received this amount. I cannot consider this matter resolved until I am able to verify that Kohl's has honored its word and issued the aforementioned amounts.
Regards,
[redacted]

We apologize for any frustration and inconvenience this has caused. Our records indicate that a reorder was processed, and was subsequently delivered on September 25. We have credited accordingly for the missing items in the initial order, on November 1, in the amount of $76.72, which will post in...

an average of seven days to the Kohl's Charge card ending in 0411.

We have processed a return for Kohls.com order #[redacted] on 12/16/15. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

On Fri, Dec 11, 2015 at 8:39 AM, [redacted] <[redacted]> wrote:I need to amend the information I sent yesterday.  I did NOT receive my credit as I stated.  On Thu, Dec 10, 2015 at 2:27 PM, [redacted] <[redacted]> wrote:Their statement that the item is no longer available is not true.  I found them 45 miles from my house and made the 90 mile round trip to purchase them.  The respondent to this complaint is being dishonest.  I was never told 10 - 14 days for the credit to be applied.  Originally, on December 3, 2015, I was told 2 - 7 days.  This morning when I called,Kohl's.com about the credit, I was told 3 - 4 weeks.  Guess what...my credit came through today.  I do not agree with losing my $15 Kohl's cash as all this is due to Kohl's.com and their ineptness.  There was not even an apology offered to me for all the time, effort and money spent to try and resolve this.

We
apologize for the disappointment. For future instances, our customer is able to
access any earned Kohl's Cash or Yes2You (Y2Y) rewards electronically, via the
mobile wallet feature, which is accessible in the Kohl's App. For detailed
instructions on how to take advantage of this feature,...

and other features found in
the Kohl's App, please reference the following link; https://cs.kohls.com/app/answers/detail/a_id/1345/kw/Kohl&#039;s%20app.
As the remaining Kohl's Cash was accessible via the mobile wallet feature, we
respectfully decline reissuing the remaining Kohl's Cash balance.

We have updated the balance on the following gift cards for our customer:1110210833770247736- $472.971110210384451260630- $472.97We apologize for the inconvenience this many have caused.

We
deeply apologize for the disappointment, but appreciate the candid feedback. We
will listen to all calls associated with this incident and send coaching, for
corrective action purposes, to the applicable associate.

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received an email from the business which states that a credit has been posted to my Kohls credit card and to allow 7 days to post  which I was also unable to dispute the charge with.  Just poor customer service all around.  I would like this case to remain open until the full credit of $29.99 posts to my credit card. 
Regards,
[redacted]