Moore-Built Construction & Restoration, Inc.

We have reviewed the customer's claim in regards to Kohls.com order #[redacted].  We are unable to process a return credit, as the mis-ship was not due to a Kohl's error. We advise the customer to contact the residence to retrieve her merchandise.

We
apologize for the disappointment. As the address was inadvertently changed, on
December 1, we credited $172.32 for the missing items, which will post to the VISA card ending in 4621 in an average of seven days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The payment is my money, can not be held by anybody else.just want refund.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Without more information provided, we are unable to look into our customer's concern further. At this point, we do consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They acknowledged that it was on the 10th day and did not fall outside the window. Even corporate agreed (more than one individual on my recorded complaint calls) that it should have been accepted.This matter is not closed.
Regards,
[redacted]

I am only seeking a refund for the order that I did not receive.

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received an email from the business which states that a credit has been posted to my Kohls credit card and to allow 7 days to post  which I was also unable to dispute the charge with.  Just poor customer service all around.  I would like this case to remain open until the full credit of $29.99 posts to my credit card. 
Regards,
[redacted]

We have processed a return for our customer. We have emailed our customer
$45.00 in Kohl's Cash which was emailed to our customer. We have also applied a
credit in the amount of $27.08 to our customer's Kohl's Charge.

On Fri, Dec 11, 2015 at 8:39 AM, [redacted] <[redacted]> wrote:I need to amend the information I sent yesterday.  I did NOT receive my credit as I stated.  On Thu, Dec 10, 2015 at 2:27 PM, [redacted] <[redacted]> wrote:Their statement that the item is no longer available is not true.  I found them 45 miles from my house and made the 90 mile round trip to purchase them.  The respondent to this complaint is being dishonest.  I was never told 10 - 14 days for the credit to be applied.  Originally, on December 3, 2015, I was told 2 - 7 days.  This morning when I called,Kohl's.com about the credit, I was told 3 - 4 weeks.  Guess what...my credit came through today.  I do not agree with losing my $15 Kohl's cash as all this is due to Kohl's.com and their ineptness.  There was not even an apology offered to me for all the time, effort and money spent to try and resolve this.

We deeply apologize for the disappointment. We verified an item in the Kohls.com order ending in 9274 was damaged while in transit. As such, on January 16, we refunded the item in the amount of $28.48, which will post to the VISA card ending in 3376 in an average of seven days. Blue Kohl's Cash in...

the amount of $37.50 was also issued, via email, with a redemption period of 30 days.

We will be more than happy to look into our customer's complaint. Please have them provide a copy of their receipt so we may research further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received an email this morning with a Kohls Cash Voucher in the amount of $22.51, however, the response from Kohls indicated that an "KMC" (unknow term) for $14.21 was also issued but I have not received this amount. I cannot consider this matter resolved until I am able to verify that Kohl's has honored its word and issued the aforementioned amounts.
Regards,
[redacted]

We apologize for the inconvenience and frustration our experienced due to Order
7136690631. Unfortunately, this was not a error on Kohl's part. The customer
placed the order on December 02, 2016 and the customer contacted us via chat on
December 05, 2016. Customers have a 30 minute window to...

change and alter an
order after it is submitted.https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MT...⇄

Upon review of the customer’s Kohls.com order #[redacted]
we are able to confirm the return was processed in April. Unfortunately we are
not able to verify why this credit was never applied back to the customer’s
credit card. We have re-processed the customer’s return on 07/08/15. We advise...

our
customer that returns may take 14-30 business days to post to most major credit
card accounts. We apologize for the inconvenience.

We apologize for the inconvenience. We have processed a full refund for our customer in the amount of $55.77, which will be applied to our customers Kohl's Charge.

Regrettably, we are unable to cancel the Kohls.com order, as it has already shipped. In addition, the charges on a customer's charge card are authorizations that went to the charge card company when the customer hits "Place Order"; a customer's funds will be held for each attempted Kohls.com order,...

until we are able to systematically verify the order status. The credit card company holds these funds; however, these authorizations will drop automatically within several business days. Our records indicate there were no known system errors at the time the order was placed. We advise the customer to contact their financial  institution for further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Again, Kohl's is not understanding that I did not select the Burbank address at all, and that their website automatically defaulted to this address. Rather than them address the issue with their website, which has happened to me more than once, they offered me no assistance to resolve this issue and sent me on a wild goose chase with Fedex and USPS. I still do not have my items and no recourse. Kohl's instructed me to contact Fedex and USPS and both entities have advised that only Kohl's could resolve the issue. Wouldn't Kohl's want to address this for future customers or do they just not value their customers at all? Their process for package resolution is flawed and should be addressed and my items have been shipped to an address that is not mine and I have no way to get my items back. 
Regards,
[redacted]

We have processed a return for Kohls.com order #[redacted] on 12/16/15. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

Roman";mso-bidi-theme-font:minor-bidi;
mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">A...⇄ reviewing the coupon in question, we have determined that this coupon did
not originate at Kohl's and are disappointed that our name has been associated
with this type of communication.
In this information age, e-mails can be fabricated and this has been a recent
trend on the internet. This practice is referred to as "spoofed"
emails. Spoofed e-mails are those that appear as if they are sent from an
individual (Kohl's in this case) but are in reality disguising an e-mail
address from someone else.
We regret any inconvenience you have experienced due to receiving an e-mail of
this type. Be assured Kohl's will continue to investigate the source of these
e-mails.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]