Moore-Built Construction & Restoration, Inc.

On
February 14, we credited the Master Card ending in 8235 in the amount of
$43.87, in compensation for the defective item, which will post in an average
of seven days. We also issued a Kohl's Merchandise Credit (KMC) in the amount
of $10.00, via mail, in compensation for the lost Kohl's Cash.

We regret to hear the customer's anticipated rebate offer expired. At this time we advise the customer to reply with the rebate information so we may attempt to resolve her concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I reject their non-response and believe that they are providing false and misleading advertising when they offer hassle-free returns.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We
apologize for the disappointment. We verified the Kohls.com order ending in
6503 was lost in transit. As such, on December 29, we issued a refund in the
amount of $264.86, which posted to the Kohl's Charge card ending in 0307.
Additionally, our records indicate a replacement order was...

submitted, on January
3, and is scheduled to be delivered, via UPS. For the status on this shipment,
please reference the following UPS tracking number; 1ZA00E540300705425.

We apologize for any frustration and inconvenience this has caused. Our records indicate that a reorder was processed, and was subsequently delivered on September 25. We have credited accordingly for the missing items in the initial order, on November 1, in the amount of $76.72, which will post in...

an average of seven days to the Kohl's Charge card ending in 0411.

We
deeply apologize for the disappointment, but appreciate the candid feedback. We
will listen to all calls associated with this incident and send coaching, for
corrective action purposes, to the applicable associate.

We have
processed a credit back to our customer’s Kohl’s Charge account in the amount
of $11.61 for the missing items she did not receive with her Kohls.com order# [redacted].
We advise our customer to allow 10-14 business days for the credit to appear on
her Kohl’s Charge account. We...

apologize for any disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] This is false advertising I will report them to the consumer bureau of new york

Certain electronics brands or warranty products must be returned within 30 days from the date of purchase with original packaging and a valid receipt or account look-up. Refunds for warranty products are handled by the warranty service provider. Even exchanges are not allowed on premium products....

The store must process a return and the customer can repurchase the item. To view a list of Premium Electronics and Warranty products, please copy and paste the following link in your browser: https://cs.kohls.com/app/answers/detail/a_id/1086. We hope you find this information helpful and apologize for any inconvenience this may have caused.  Kohl's does stand by their premium electronics policy.

We have updated the balance on the following gift cards for our customer:1110210833770247736- $472.971110210384451260630- $472.97We apologize for the inconvenience this many have caused.

We
apologize for the disappointment. For future instances, our customer is able to
access any earned Kohl's Cash or Yes2You (Y2Y) rewards electronically, via the
mobile wallet feature, which is accessible in the Kohl's App. For detailed
instructions on how to take advantage of this feature,...

and other features found in
the Kohl's App, please reference the following link; https://cs.kohls.com/app/answers/detail/a_id/1345/kw/Kohl's%20app.
As the remaining Kohl's Cash was accessible via the mobile wallet feature, we
respectfully decline reissuing the remaining Kohl's Cash balance.

We regret the customer's desired merchandise was lost. We partnered with FedEx in an attempt to locate the item to no avail. We have processed a return for the missing TV from Kohls.com order #3708070450. We advise our customer to allow 10-14 business days for the credit to appear. Regrettably the...

merchandise is no longer available. We apologize for any inconvenience.

We
apologize for the delay. As a courtesy, on April 13, we added 200 Yes2You (Y2Y)
Reward points, which accumulates to a $10.00 reward certificate, to the
customers account. This certificate will be issued, via email, along with any
other accumulated rewards in the month of April, on May 1. As such, we consider this matter resolved.

We have mailed out a gift card for our customer in the amount of $510.00 to the address provided on the claim. Please advise our customer to allow 7-10 business days.

We apologize for our customer's disappointment. Upon review of the three orders, it was determined that the two new orders have not been refunded correctly. The two $9.12 credits were an adjustment to reduce the price of the item to the original price from the original order. We refunded one of the...

items on 9/14/17 for $27.35 to the Visa card ending in 7890. We have now processed two additional credits for $27.35 today to the same Visa card. In addition to those credits, we have applied another $50 credit back to the Visa card today for the inconvenience. In total, all three of the items have been returned, as well as a $30 credit and a $50 credit for the inconvenience this has caused. We apologize for the time it has taken to resolve this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.I followed the instructions and I called the fraud department. After 15 minutes of phone call, the call got disconnected with no resolution. I called again and had to start from scratch. This time I was accidentally transferred to someone else, who had no idea about what this was about. I had to explained it all over. After 25 minutes of call, I was informed the cards had been cleared and I could place the order again. I tried, but the gift card was rejected. I was finally transferred to someone who told me I need to address this with Citibank ThankYou points, who issued the card to me. This is completely unacceptable. It took Kohl's one week, 4 calls, about 2 or more hours in phone calls to give me this response. And I don't even know if this is the resolution. Will never go back to Kohl's. For your reference, attached is a chat with Kohl's I had yesterday, where they promised the refund asap. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Credit received. Thanks.
Regards,
[redacted]

We
apologize for the frustration. Per our customers request, on November 13,
Kohl's Corporate Refund canceled the Kohl's Merchandise Credit (KMC), which was
initially issued, and instead issued him out a check. As further processing
determined a refund in the amount of $120.29, which they will...

receive, via mail,
in 7-14 days, we consider this matter resolved.

Please contact the manufacturer as they stand behind their one year limited product warranty. As such, we stand behind our previous response and consider this matter resolved.