Moore-Built Construction & Restoration, Inc.

Certain electronics brands or warranty products must be returned within 30 days from the date of purchase with original packaging and a valid receipt or account look-up. Refunds for warranty products are handled by the warranty service provider. Even exchanges are not allowed on premium products....

The store must process a return and the customer can repurchase the item. To view a list of Premium Electronics and Warranty products, please copy and paste the following link in your browser: https://cs.kohls.com/app/answers/detail/a_id/1086. We hope you find this information helpful and apologize for any inconvenience this may have caused.  Kohl's does stand by their premium electronics policy.

We will be more than happy to look into our customer's complaint. Please have them provide a copy of their receipt so we may research further.

Roman";mso-bidi-theme-font:minor-bidi;
mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">A...⇄ reviewing the coupon in question, we have determined that this coupon did
not originate at Kohl's and are disappointed that our name has been associated
with this type of communication.
In this information age, e-mails can be fabricated and this has been a recent
trend on the internet. This practice is referred to as "spoofed"
emails. Spoofed e-mails are those that appear as if they are sent from an
individual (Kohl's in this case) but are in reality disguising an e-mail
address from someone else.
We regret any inconvenience you have experienced due to receiving an e-mail of
this type. Be assured Kohl's will continue to investigate the source of these
e-mails.

We regret to hear the customer's anticipated rebate offer expired. At this time we advise the customer to reply with the rebate information so we may attempt to resolve her concerns.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Again, Kohl's is not understanding that I did not select the Burbank address at all, and that their website automatically defaulted to this address. Rather than them address the issue with their website, which has happened to me more than once, they offered me no assistance to resolve this issue and sent me on a wild goose chase with Fedex and USPS. I still do not have my items and no recourse. Kohl's instructed me to contact Fedex and USPS and both entities have advised that only Kohl's could resolve the issue. Wouldn't Kohl's want to address this for future customers or do they just not value their customers at all? Their process for package resolution is flawed and should be addressed and my items have been shipped to an address that is not mine and I have no way to get my items back. 
Regards,
[redacted]

We
apologize for the disappointment. We verified the Kohls.com order ending in
6503 was lost in transit. As such, on December 29, we issued a refund in the
amount of $264.86, which posted to the Kohl's Charge card ending in 0307.
Additionally, our records indicate a replacement order was...

submitted, on January
3, and is scheduled to be delivered, via UPS. For the status on this shipment,
please reference the following UPS tracking number; 1ZA00E540300705425.

Regrettably, we are unable to cancel the Kohls.com order, as it has already shipped. In addition, the charges on a customer's charge card are authorizations that went to the charge card company when the customer hits "Place Order"; a customer's funds will be held for each attempted Kohls.com order,...

until we are able to systematically verify the order status. The credit card company holds these funds; however, these authorizations will drop automatically within several business days. Our records indicate there were no known system errors at the time the order was placed. We advise the customer to contact their financial  institution for further assistance.

On
February 14, we credited the Master Card ending in 8235 in the amount of
$43.87, in compensation for the defective item, which will post in an average
of seven days. We also issued a Kohl's Merchandise Credit (KMC) in the amount
of $10.00, via mail, in compensation for the lost Kohl's Cash.

We apologize for the inconvenience and frustration our experienced due to Order
7136690631. Unfortunately, this was not a error on Kohl's part. The customer
placed the order on December 02, 2016 and the customer contacted us via chat on
December 05, 2016. Customers have a 30 minute window to...

change and alter an
order after it is submitted.https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MT...⇄

We have processed a return for our customer. We have emailed our customer
$45.00 in Kohl's Cash which was emailed to our customer. We have also applied a
credit in the amount of $27.08 to our customer's Kohl's Charge.

We deeply apologize for the disappointment. We verified an item in the Kohls.com order ending in 9274 was damaged while in transit. As such, on January 16, we refunded the item in the amount of $28.48, which will post to the VISA card ending in 3376 in an average of seven days. Blue Kohl's Cash in...

the amount of $37.50 was also issued, via email, with a redemption period of 30 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I reject their non-response and believe that they are providing false and misleading advertising when they offer hassle-free returns.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.I followed the instructions and I called the fraud department. After 15 minutes of phone call, the call got disconnected with no resolution. I called again and had to start from scratch. This time I was accidentally transferred to someone else, who had no idea about what this was about. I had to explained it all over. After 25 minutes of call, I was informed the cards had been cleared and I could place the order again. I tried, but the gift card was rejected. I was finally transferred to someone who told me I need to address this with Citibank ThankYou points, who issued the card to me. This is completely unacceptable. It took Kohl's one week, 4 calls, about 2 or more hours in phone calls to give me this response. And I don't even know if this is the resolution. Will never go back to Kohl's. For your reference, attached is a chat with Kohl's I had yesterday, where they promised the refund asap. 
Regards,
[redacted]

We apologize for the disappointment. Recently, we identified unusual activity on your Kohls.com shopping account. For security, we cancelled the referenced Kohls.com order and restricted the shopping account. To restore the account we need to verify certain information. As such, please contact...

Kohl's Fraud Department at ###-###-####. Based on the sensitive nature of these complaints, we are unable to correspond via email.

Our records indicate a return was processed for Kohls.com
order number [redacted] on 10/01/15. This merchandise was shipped directly from
the vendor, and not a Kohl’s warehouse. We apologize for the error and the inconvenience.
We also apologize for the lack of assistance received.

We have mailed out a gift card for our customer in the amount of $510.00 to the address provided on the claim. Please advise our customer to allow 7-10 business days.

Regrettably we are not able to determine
why there was no update with FedEx regarding Kohls.com order #[redacted]. At
this time we have processed a refund for the merchandise....

Please allow 7-10
days to receive this. If the customer would like to reorder the item, we will
be happy to honor the original sale price, applied discounts and free standard
shipping on replacement order. We apologize for the inconvenience.

We apologize for the inconvenience and frustration our customer experienced with their online order. It appears our customer has reached out to us via a different channel and her issue has been resolved. At this time, we consider this matter closed.

We have processed a return for Kohls.com order #[redacted]
on 12/29/15, back to the customer's Master Card ending in [redacted]. We advise our
customer to allow 10-14 business days for the credit. We apologize for any
inconvenience.