Moore-Built Construction & Restoration, Inc.

We
apologize for the delay. As a courtesy, on April 13, we added 200 Yes2You (Y2Y)
Reward points, which accumulates to a $10.00 reward certificate, to the
customers account. This certificate will be issued, via email, along with any
other accumulated rewards in the month of April, on May 1. As such, we consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I reject one sided decision taken by Kohl's. I will make sure Kohl's pay for it.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[redacted]r Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] the information is the same as I had available from the start we have yet to locate the reciect and we paid cash the the time we made the purchase but the fact still remains you have all my items that were purchased then left at the employees request in orfer to recieve a full refund from corprate headquarter. I understand the company asking for thereciept but I wouldnt have left the clothes had I not been instructed to and I did ask for a reciept and was told none would be givin and now you want to ask for something ive not had since the sart of this ordeal.
Regards,
[redacted]

On
April 19, Kohl's Corporate Refund spoke with the customer and was able to
verify the requested information. However, as the original purchase was made
over 16 months ago, we issued out a Kohl's Merchandise Credit (KMC) for the
amount of $149.74, which will be delivered, via mail, in an average of 7-14
business days. As such, we consider this matter resolved.

Please contact the manufacturer as they stand behind their one year limited product warranty. As such, we stand behind our previous response and consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This issue is not resolved.  Yesterday I received email that was I was going to be issued a refund of 447.06.  I paid 455.18.  So why am I not getting a full refund? This was Kohls error, and a huge hassle. Also, I was charged almost a month ago for the vacuum you never shipped me. Who going to pay the incurred interest?  You say that you value your customers. How come you have not picked up the phone and called me? Can you not dial out like the rest of the Kohls corporation? I don't think Im being unreasonable to want my money back for a item you never sent me. I expect a full refund, and a refund of any incurred interest charges.If somebody at Kohls really cared, they would have picked the phone up and called me. So you can save the "bs" about how you value your customers, and just give me my full refund.
Regards,
[redacted]

We have
reviewed the customer’s incident and feel her concerns are best addressed at
the Store level. The District and Regional Managers have been made aware of her
concerns, and will contact the customer for follow up and resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]My gift card was worth a total of fifty dollars. The order number above was made with a purchase of 26.44. This means that Khols still owes me 23.56. because not only was my gift card worth $50, but I didn't know that they had cancelled my order before I made my second order. I was never given back my money from the first order that they cancelled because of the item being no longer in stock. I am still waiting for this money to be returned to me.  I am dissapointed as a customer and the information they have provided you with.

---------- Forwarded message...

----------From: <[redacted]>Date: Sun, Mar 13, 2016 at 1:58 PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: [redacted]I do not see a place to respond to your Email.  I have heard from KOHL's.  However, according to KOHL's, there is a problem with MY PC apparently, and I cannot accept Emails or gift cash from them.  Therefore, the resolution was that I had to order over the phone, via cusotmer service, to get my KOHL's cash.Thank you.Laura [redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID 11899589, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My order was sent to an unknown person, which includes my name, address, and credit card information.  Kohl's has refunded my credit card, but has not responded to my request to provide credit monitoring service for 3 years.  I requested this in my original Revdex.com complaint as well, and there is no mention of it in Kohl's response.  I do not know who received my package, or what that person intends to do with my personal information.  Kohl's should be doing something in efforts to protect me from identity theft as my personal information is now in the hands of someone else.
Regards,
Genoveva D[redacted]

We
apologize for the disappointment. We verified that a package from the Kohls.com
order ending in 4744 was lost in transit. As such, we refunded the item in the
amount of $41.94, which will be credited to the Kohl's Charge card ending in
5210 in an average of seven days. Blue Kohl's Cash in the...

amount of $22.49 was
also issued, via email, with a redemption period of 30 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It's pretty embarrassing for a corporate office to refuse to honor commitments made by its representatives.  What's even worse is when the corporate office refuses to make a situation right and my mom literally walks up to a regular associate in one of your stores afterwards and they take care of part of the problem without question.  The grill has now been price matched and the revised transaction resulted in $20 Kohl's cash being issued instead of the initial $10 of the $50 that the supervisor had promised.  Therefore, my remaining request is as follows: issue a $30 gift card for the cost savings difference that would have occurred in breaking up the orders into 2 (which is what I tried to call back & do), issue a another gift card for $30 for the additional Kohl's cash the supervisor advised I would receive and then didn't, and issue an additional gift card in the amount of at least $25 for the pain and aggravation you've put me through (the $25 you already issued is laughable given how much time I've had to invest and what you'be put me through). Additionally, the corporate office representative Faviola should be spoken to (although my fear is she's the one reading this).  I spoke to employees at one the stores briefly about the situation and they were amazed at her refusal to let me speak to someone above her and said she was likely lying to me by saying if I wrote a letter she'd be the one receiving and reviewing it.
Regards,
[redacted]

We have reviewed our customer's concern and it appears we had to process another credit for our customer. We will be mailing our customer a Kohl's Merchandise Credit in the amount of $22.50 and applying another credit in the amount of $15.21. Please allow 7-10 business days to receive the...

merchandise credit via USPS. We apologize for the inconvenience and frustration our customer experienced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
they never did try to help me with the multiple charges and orders...these were all due to the khols workers negligence not my own...they placed the multiple orders which caused multiple charges and im still going to receive 2 of the same orders and im still going to have to wait for my funds back when I return the duplicate order put in by them....
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We regret to learn that the advertised item was not
available when the customer visited our store. On occasion, an item may
out-sell our expectations or we may not receive the anticipated stock...

amounts
from our vendors. In addition, please be advised that the selection of
merchandise may vary by store. We apologize for any disappointment.
Additionally, we regret to
learn that the customer was unable to redeem their Kohl's Cash before it
expired. Once the redemption dates have passed, Kohls.com and our store
registers will no longer accept Kohl's Cash. In the past, stores may have made
an exception to our policy to honor expired coupons; however, going forward
this will not be the case and our policy will now be enforced. Regrettably, we
are unable to accommodate the customer’s request to honor the Kohl's Cash. We
apologize for any inconvenience.

Please
know that dollar off coupons, such as Kohl's Cash, are taken off the subtotal
prior to percentage off discounts. As such, the discount that was received is
correct.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The models are the same, and at the time of the price match, the item was in stock and sold by Walmart (I have the screenshot.) The item has since been sold due to Walmart completely selling out of the in stock item, and has since been replaced by a 3rd party seller.HOWEVER, the point of the conversation, is that YOUR employee advised this was a match and to complete my purchase by calling your customer service number.  It is IN WRITING that he would honor the price, so that is what I would like your company to do, uphold your word, and honor the price.  If there is an email, I can certainly send you the screen shots of the Walmart, in stock item, being sold directly by Walmart, along with your employee confirming the price match via chat. 
Regards,
[redacted]

We apologize for the disappointment. As this item is available for the stated price online, our customer is more than welcome to contact Kohls.com at ###-###-#### to place the order. We are also able to honor the 30% off discount, which would bring the price down to $249.99.

We have reviewed the customer's Kohl's Cash claim. We have processed a credit for the missing Kohl's Cash to the customer's account on 12/07/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. We apologize for any inconvenience.