Moore-Built Construction & Restoration, Inc.

On
April 19, Kohl's Corporate Refund spoke with the customer and was able to
verify the requested information. However, as the original purchase was made
over 16 months ago, we issued out a Kohl's Merchandise Credit (KMC) for the
amount of $149.74, which will be delivered, via mail, in an average of 7-14
business days. As such, we consider this matter resolved.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please see attached ad.
Regards,
[redacted]

Please
know that dollar off coupons, such as Kohl's Cash, are taken off the subtotal
prior to percentage off discounts. As such, the discount that was received is
correct.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and if they are able to provide me with the help and information requested then I will accept this matter as closed 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I reject one sided decision taken by Kohl's. I will make sure Kohl's pay for it.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]That is not correct Kohl cash is not a promotion because I have to spend to get cash back like a credit card. Furthermore, the system allowed it. I went back and tried another time and used my Kohl cash last, there were no issue this time. So your response was a lie to cover your lack of training.
Regards,
[redacted]

---------- Forwarded message...

----------From: <[redacted]>Date: Sun, Mar 13, 2016 at 1:58 PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: [redacted]I do not see a place to respond to your Email.  I have heard from KOHL's.  However, according to KOHL's, there is a problem with MY PC apparently, and I cannot accept Emails or gift cash from them.  Therefore, the resolution was that I had to order over the phone, via cusotmer service, to get my KOHL's cash.Thank you.Laura [redacted]

On Mon, Dec 7, 2015 at 11:38 AM, [redacted] wrote:Thank you for quickly addressing my complaint. Upon getting the runaround from the company again, my friend was able to take the item to a different Kohl's location at which time they finally accepted the returned item and...

gave us the refund. Thank you for addressing my concerns.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I called 8555645704 and was told no one could help me that they are not a complaint department. So still no one will talk to me about my complaint nor does anyone talk to me. All along I have asked for corporate to talk to me so they can see what I went through and over a dozen of their Kohls.com employees lied to me and caused me not to have my ring on my wedding day. All I want is to talk to someone high up in the corporation so no one else goes through what I went through

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
they never did try to help me with the multiple charges and orders...these were all due to the khols workers negligence not my own...they placed the multiple orders which caused multiple charges and im still going to receive 2 of the same orders and im still going to have to wait for my funds back when I return the duplicate order put in by them....
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID 11899589, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My order was sent to an unknown person, which includes my name, address, and credit card information.  Kohl's has refunded my credit card, but has not responded to my request to provide credit monitoring service for 3 years.  I requested this in my original Revdex.com complaint as well, and there is no mention of it in Kohl's response.  I do not know who received my package, or what that person intends to do with my personal information.  Kohl's should be doing something in efforts to protect me from identity theft as my personal information is now in the hands of someone else.
Regards,
Genoveva D[redacted]

In accordance with Kohl’s standard practices and our desire to keep our loyal customers completely satisfied with their shopping experiences, we would be more than happy to facilitate a return and refund if the customer is not completely satisfied with her purchase. She may return any item, at...

anytime, for a full refund with a receipt. Returns without a receipt will receive a Kohl’s Merchandise Credit, good toward any merchandise throughout the store. Additionally, if  the Kohl’s Cash Coupons have been used, the system will deduct the coupons used value from the return amount. We apologize for any disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We
apologize for the disappointment. We verified that a package from the Kohls.com
order ending in 4744 was lost in transit. As such, we refunded the item in the
amount of $41.94, which will be credited to the Kohl's Charge card ending in
5210 in an average of seven days. Blue Kohl's Cash in the...

amount of $22.49 was
also issued, via email, with a redemption period of 30 days.

While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking process. This can be attributed to high order volume, damages, etc. We regret to hear the customer's desired merchandise...

was not available. We are unable to accommodate the customer's request to honor the Black Friday prices, and Kohl's Cash at a later date. We apologize for any disappointment.

We apologize for the disappointment. Recently, we identified unusual activity on your Kohls.com shopping account. For security, we cancelled the referenced Kohls.com order and restricted the shopping account. To restore the account we need to verify certain information. As such, please contact...

Kohl's Fraud Department at ###-###-####. Based on the sensitive nature of these complaints, we are unable to correspond via email.

Our records indicate a return was processed for Kohls.com
order number [redacted] on 10/01/15. This merchandise was shipped directly from
the vendor, and not a Kohl’s warehouse. We apologize for the error and the inconvenience.
We also apologize for the lack of assistance received.

We have processed a return for Kohls.com order #[redacted]
on 12/29/15, back to the customer's Master Card ending in [redacted]. We advise our
customer to allow 10-14 business days for the credit. We apologize for any
inconvenience.

We have reviewed our customer's concern and it appears we had to process another credit for our customer. We will be mailing our customer a Kohl's Merchandise Credit in the amount of $22.50 and applying another credit in the amount of $15.21. Please allow 7-10 business days to receive the...

merchandise credit via USPS. We apologize for the inconvenience and frustration our customer experienced.