Moore-Built Construction & Restoration, Inc.

In accordance with Kohl’s standard practices and our desire to keep our loyal customers completely satisfied with their shopping experiences, we would be more than happy to facilitate a return and refund if the customer is not completely satisfied with her purchase. She may return any item, at...

anytime, for a full refund with a receipt. Returns without a receipt will receive a Kohl’s Merchandise Credit, good toward any merchandise throughout the store. Additionally, if  the Kohl’s Cash Coupons have been used, the system will deduct the coupons used value from the return amount. We apologize for any disappointment.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]That is not correct Kohl cash is not a promotion because I have to spend to get cash back like a credit card. Furthermore, the system allowed it. I went back and tried another time and used my Kohl cash last, there were no issue this time. So your response was a lie to cover your lack of training.
Regards,
[redacted]

We apologize for our customer's disappointment. Upon review of the three orders, it was determined that the two new orders have not been refunded correctly. The two $9.12 credits were an adjustment to reduce the price of the item to the original price from the original order. We refunded one of the...

items on 9/14/17 for $27.35 to the Visa card ending in 7890. We have now processed two additional credits for $27.35 today to the same Visa card. In addition to those credits, we have applied another $50 credit back to the Visa card today for the inconvenience. In total, all three of the items have been returned, as well as a $30 credit and a $50 credit for the inconvenience this has caused. We apologize for the time it has taken to resolve this matter.

We
apologize for the frustration this has caused our customer. We have canceled
the Buy Online Pickup in Store (BOPUS) portion of each order, in accordance
with the Kohls.com Terms and Conditions, and have subsequently credited each
item to the original form of tender. The other items that were...

not scheduled to
be picked up via BOPUS, were shipped to our customer. Once received, our
customer is welcome to return any portion of their order to any Kohl’s store,
for a full refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Credit received. Thanks.
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please see attached ad.
Regards,
[redacted]

We have processed a return for our customer in the amount of $23.49, which will be refunded to the customers Kohl's Charge. Please advise our customer to allow 3-5 business days.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and if they are able to provide me with the help and information requested then I will accept this matter as closed 
Regards,
[redacted]

While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking process. This can be attributed to high order volume, damages, etc. We regret to hear the customer's desired merchandise...

was not available. We are unable to accommodate the customer's request to honor the Black Friday prices, and Kohl's Cash at a later date. We apologize for any disappointment.

I called 8555645704 and was told no one could help me that they are not a complaint department. So still no one will talk to me about my complaint nor does anyone talk to me. All along I have asked for corporate to talk to me so they can see what I went through and over a dozen of their Kohls.com employees lied to me and caused me not to have my ring on my wedding day. All I want is to talk to someone high up in the corporation so no one else goes through what I went through

We
apologize for the frustration. Per our customers request, on November 13,
Kohl's Corporate Refund canceled the Kohl's Merchandise Credit (KMC), which was
initially issued, and instead issued him out a check. As further processing
determined a refund in the amount of $120.29, which they will...

receive, via mail,
in 7-14 days, we consider this matter resolved.

Though the order received free shipping, surcharges still apply and are listed on the product page. Additional shipping charges apply to some Kohl's items because of size, weight or special handling that is required to make sure your order reaches you safely. However, on December 2, we canceled the...

order, per your request. As such, the payment method was not charged.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Attached you will see a charge on my credit card for the in-store kiosk order on 8/17/16 as I have stated all along. I never received any sort of information with an order confirmation or email (even though I should have). We have been around and around with Kohl's stating they cannot locate a charge - you will see it attached. Please refer to the over 30 minute phone call I had with a Kohl's supervisor, Earl (reference 160819-010972) on 8/19/16. I was told (and confirmed back to him) that within 24 hours of the call I would get a prepaid shipping label to return the item to Kohl's and would be credited the $12.99. Not surprisingly I never got that email as Earl told me I would. I'm not really quite sure how a business can charge a customer and have no record of it. 
Regards,
[redacted]

On Mon, Dec 7, 2015 at 11:38 AM, [redacted] wrote:Thank you for quickly addressing my complaint. Upon getting the runaround from the company again, my friend was able to take the item to a different Kohl's location at which time they finally accepted the returned item and...

gave us the refund. Thank you for addressing my concerns.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not sure what to believe at this point, the response states the refund cards was mailed on 08/01 but then closes with they are in need of an address to send the replacement gift cards to. I need someone to contact me ASAP so that I can get a clear understanding as to what took place and how to prevent this from happening in the future. There are many different addresses on the order, (one billing and the other where the order is being shipped to) so what address did they send it to on 08/01/16 as they have indicated. Please contact me at [redacted]. Every time I call the fraud department at 1 [redacted] I speak with a representative who immediately transfers me to the "executive office" which only gives the option to leave a voicemail and I have left several messages but no callback received. No one has reached out and called me, nor tried to process the order because those items is what I wanted. I would not be asking for a refund if the after the investigation was complete the order would have just been re-processed and expedited shipping.

Regards,
[redacted]

I did Not request refund , the error was on kohls part I asked for items to be reshipped and not for credit. But kohls said they are uncapable to process the reshipment of my order. Yes I did use kohls cash with anticanticipation that I would receive the order, for kohls to penalize me for their error is poor customer service on their part. I am including 2 of my email responses requesting all I wanted was the items I ordered.

We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may...

vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. Additionally, the tickets provided only ensured that the price is honored at the register,  it did not guarantee the availability of the item. Certain electronics and deeply discounted items may have limited quantities. We are unable to accommodate the customer's request for a rain check, and we apologize for any disappointment.

We apologize for our customers inconvenience due to the missing item.  While we are glad the item was reordered, we regret to learn it has yet to be credited. Please know, we processed a credit for our customer in the amount of $128.24 back to his Kohl's Charge ending in 1915. He will see this...

credit in an average of seven days. Please also let our customer know, this is the amount that was paid for the item when he originally purchasedit on order #5*0032585.

Our records show a return for Kohls.com order #[redacted] was processed on 11/05/15. Additionally, we can confirm Kohls.com order #[redacted] was processed as a replacement. The tracking information shows this order delivered as of 11/08/15. The customer was also mailed a Kohl's gift card from the...

Executive Office for the inconvenience.